Customer Service Sales
Resume:
STEVEN NERING
*******@*****.***
SUMMARY
A highly versatile detail oriented warehouse lead with experience in distribution, customer service, administration, scheduling and planning. Proficient at building and maintaining professional relationships. A goal of continuous improvement to customer service with safety in mind.
PROFESSIONAL EXPERIENCE
Parker Hannifin Corporation, Houston, TX 2008-2016
Engineering Data Administrator (Data Administrator / Scheduler)
Duties included training and supporting 12 to 15 kitting production staff. Entered purchasing requests in order to acquire materials to schedule production orders for timely delivery to our customers. Scheduled machines to a manageable capacity that would be able to meet our customer delivery requirements. Created new part numbers and routers for production planning. Maintained bill of materials and routing information for production.
Created all new part numbers and descriptions for our facility. Worked closely with engineering and machine programming departments to ensure proper machine routings and run time.
Provided excellent customer service by prioritizing, multitasking and paying close attention to detail in order to set up new parts properly within twenty-four hours.
Trained kitting staff of proper procedures to build kits accurately with proper certification documents.
Established procedures to facilitate and manage the kitting and gasket departments, which earned a strong reputation for providing excellent service to both internal and external customers.
Ran shortage reports to determine what products were needed to be produced.
Maintained scheduling dates in two systems to insure proper communication with customer service.
Compressor Engineering Corporation, Houston, TX 2004-2007
Warehouse Manager
Supervised daily oversight of warehouse operations including receiving, stocking and shipping of product. Supervised a crew of three people. Trained team in the correct handling and storage of product.
STEVEN NERING Page 2
Processed and scheduled orders for carrier pickup for 30 to 50 shipments a day both domestic and international.
Acquired proper documentation for export to facilitate timely movement through customs to ensure an accurate delivery date.
Other activities included ordering shipping supplies. Oversight of daily cycle counts. Pull parts for work orders to be assembled in the manufacturing facility.
Properly packing shipments to ensure safe and damage free transport to our customers.
Loaded and unloaded trucks using a forklift.
Kept the warehouse neat, clean and orderly to promote safety in all work accomplished.
National Oilwell Corporation, Houston, TX 2001-2004
Customer Service Representative
Inside sales professional after two years managing the warehouse in a small but fast paced specialty electronics distribution company.
Promoted to inside sales where responsibilities included increasing sales five percent a year by increasing customer base and introduction of new products.
Updated and maintained customer records to ensure current and accurate information.
Created purchase orders and contacted vendors to obtain product.
Managed all aspects of shipping including mode of transportation for both domestic and international shipments.
Promoted safety by encouraging cleanliness and awareness of surroundings.
EDUCATION
San Jacinto College, Houston, TX
Two years of college core curriculum completed
J. Frank Dobie, Houston, TX
H. S. Diploma
Forklift Certification
Certificate
How to Excel at Managing and Supervising People
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