Microsoft Office Manager
Resume:
REWATI RAMAN
E-mail: **********@*****.***
Contact: +91-892*******.
OBJECTIVE:
Work with market leaders and industry experts which helps to grow and contribute towards organizational growth in skilled environment.
EXPERIENCE:
●Worked as Customer Relationship Manager at findmystay.com during Oct 2016 – June 2017
●Worked with OYO Rooms as Customer Care Executive, July 2015 - Sept 2016.
●Real Estate freelancer May 2014 - june 2015.
●Dubai Visa & Marhaba Services IGI T3 Airport, New Delhi July 2013- April 2014.
SKILL SET:
Worked onto hotel management tools CRS (Central Reservation System) and Opera Hotel Reservations
Customer support ticketing system - FRESHDESK
Worked onto Microsoft Office Suite 2010(MS Word, MS Excel, MS Outlook).
ACHIEVEMENTS:
●Awarded “Rising Star of The Week” at multiple occasions for consistent performance in OYO Rooms.
●Received appreciations from property managers on various occasions in findmystay.com.
●Achieved 100% compliance in booking closure, while working with fulfillment team at OYO Rooms.
●Had actively participated in “Project Zero” (Project driven by central team to achieve zero guest escalation) at OYO Rooms.
EDUCATION:
●High school from CAREER CONVENT COLLEGE Vikas Nagar, Lucknow (2008-2009).
●Intermediate from CAREER CONVENT COLLEGE Vikas Nagar, Lucknow (2010-2011).
●Diploma in Aviation Hospitality and Travel Management from FRANKFINN INSTITUTE OF AIRHOSTESS TRAINING, Lucknow.
Leadership Qualities:
Presented strong leadership qualities in resolving customer issues by initiating the service requests and followed it to closure.
Selected for “Unaccompanied minor assistance” while working with Dubai Visa & Marhaba Services.
PERSONAL DETAIL:
●Father’s Name - Mr. Dhirendar Kumar
●Date of Birth - 12/2/1992
●Marital Status - Unmarried
●Gender - Male
●Languages - English, Hindi.
●Nationality - Indian
●Address - B/41, Ahilyabai Nagar, kalyanpur,
Lucknow, Uttar Pradesh, 226022
DECLARATION:
I hereby solemnly declare that the details provided by me in this resume are true to best of my knowledge.
Rewati Raman
Date:
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