Logistics Office Supervisor
Resume:
Rachel Kessler
Southgate, MI **195
*********@****.***
Experience:
Logistics Insight/Romulus ODC - Romulus, MI June 2015 - current
Office Supervisor
• Oversee and maintain a staff of 15 clerks, ensuring they adhere to company policies and procedures
• Cross train employees to be knowledgeable of multiple positions
• Ensure loads are closed and dispatched on time
• Communicate with Ford plants with tracking freight within CMMS/LMS system
• Generate supplier discrepancies for over,short and damaged freight
• Expedite ground, ocean, air and rail freight
• Manage 400+ emails daily
USF Holland - Romulus, MI April 2014 – May 2015
Customer Service Representative
• Properly bill shipments pursuant to applicable tariffs and pricing agreements.
• Image bills of lading and delivery receipts
• Placard departing trips with correlating hazardous material information
• Arrive local drivers and update routes
• Assist customers via phone, email and fax with inquiries including but not limited to tracing shipments, rate quotes, tariff discrepancies and billing and/or invoicing questions
Conway Freight - Romulus, MI October 2011 –April 2014
Snelling Staffing Services/ Conway Freight - Romulus, MI April 2011 – October 2011
Customer Service Representative
• Properly bill shipments pursuant to applicable tariffs and pricing agreements.
• Communicate with Customs Resource Center on bonded shipments; generate bonds for Canadian shipments entering into the United States.
• Generate trips to communicate with the border for the arrival of drivers leaving the United States to enter Canada.
• Participate with employee engagement in lean ideas and production
• Assist customers via phone, email and fax with inquiries including but not limited to tracing shipments, rate quotes, tariff discrepancies and billing and/or invoicing questions
• Provide assistance to drivers with handheld devices, directions, dispatching and locating freight
• Research and locate missing freight
Blockbuster/Dish Network - Brownstown, MI April 2011-October 2012
Blockbuster Inc November 2004 – April 2011
Shift Lead
• Maintain member accounts with updating credit card information, residency changes & current phone numbers
• Achieve weekly sales goals with confection sales, online subscriptions and in store programs
• Responsible for weekly store visuals and marketing displays
• Train new employees on managing member accounts, store procedures and policies
Education:
Baker College - Allen Park, MI March 2010
Bachelor Degree of Business Administration, Minor in Marketing
• President’s and Dean’s List (3.55 G.P.A.)
Henry Ford Community College – Dearborn, MI April 2003
Associate Degree of Business Administration
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