Customer Service Data Entry

Lea Price

**** ******* *****, ** **********, MD *0744 240-***-****- ********.*****@*****.***

SUMMARY

Self- motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains a positive attitude and works hard to build team relationships.

Areas of Expertise

Multi-line phone system

File management

Strong interpersonal skills

Microsoft Office

Detail oriented

Vendor coordination

Data entry

Temp/New hire training

Scheduling

WORK EXPERIENCE

Hire One, Washington, DC May 2017 – Present

Concierge – Kennedy Warren

Greet and acknowledge all residents and announced/sign in all guests and contractors/vendors.

Complete daily shift reports giving a time-stamped overview of what went on during shifts, as well as an inventory log that are checked against a MRI computer programming system.

Respond to email communications, answer inquiries and offer suggestions.

Responsible for various Resident deliveries and daily operation of the property.

Consistently protect the privacy, and security of all residents and guests.

Communicates residents/visitor's comments, complaints, and requests to the appropriate departments and managers

Monitor lobby traffic and alerting residents of deliveries and arriving guests

Intercept and direct calls for leasing and management staff.

Central Wholesalers, Beltsville, MD February 2016 – January 2017

Direct Executive Assistant

Coordinated and scheduled all jobs within the eastern region by via email, conference call and updating calendars for services within 48 hours.

Created weekly and monthly reports for operations manager to track sales, repairs, and customer inquires.

Handled delicate situations, such as – customer requests, special needs and complaints.

Monitor account activity for clients and promptly process inquires for payments and cancellations.

Calculated figures such as discount percentages allocations and credits.

Ensured refinishing assignments meet the minimum service criteria for profitable runs.

Jim Coleman Honda, Columbia, MD March 2007 – January 2016

Head Service Administrator

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

Schedule and confirm appointments for entire service department by phone and email. Which includes generating quotes for parts, service work and scoping out technician availability.

Demonstrate proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.

Led "cleanup" of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

Serves as audit specialist for reviewing contractual warranties claims. This includes producing warranty claims and working with vendors to coordinate repair work.

Create weekly and monthly reports for Service director to track appointments, rentals, repairs, and customer inquiries.

Served as lead backup to payroll analyst in producing on time payroll functionality. This lead backup roll includes data entry, accounts payable and confidential employee credentials.

Interior Dimension Group, Washington, DC December 2006 – March 2007

Executive Administrative Assistant

Answered, screened and directed inbound calls.

Performed general secretarial duties, including – meeting scheduling, appointment set up, faxing and mailing.

Took verbal and written messages and transmitted them to exact person/destination.

Organized various events for vendors such as, customer appreciation days and open houses.

Handled delicate situations, such as – customer requests, special needs and complaints.

Performed basic customer service functions.

Coordinated maintenance of the front desk reception area equipment, furniture, lighting, applications and brochures.

EDUCATION

Prince George’s County Community College, Largo, MD

Credits earned toward an Associate’s degree

Friendly High School, Fort Washington, MD

High School Diploma

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