Technical Support Computer Engineering

Surbhi Patel

** ******* ****** ******: 862-***-****

Apt#105, Jersey City, NJ 07306 Email: ************@*****.***

Objective: To work for an organization which encourages creativity & offer opportunities for an individual growth & development as professional, whereby leading to the enhancement of my technical knowledge, the ability to work in a team environment & move up on the learning curve.

Education:

M.E., Computer Engineering (2016) Gujarat Technological University, India

Major: Computer Engineering, Minor: Cloud Computing

B.E., Computer Engineering (2013) Gujarat Technological University, India

Major: Computer Engineering, Minor: Computer Network

Work Experience:

Technical Support Engineer Aug 2017 Since date

Shadow Custom Software, Inc.

Florida, USA

Technical Support Engineer May 2016-July 2017

eZee Technosys

Surat, India

Assistant Professor May 2013-June 2014

FETR, Surat, India

Responsibilities

Escalated unresolved cases to higher level support, ensuring complete end user satisfaction.

Provided necessary training and assistance to new customers on the procedures and practices for their Software.

Attended client email & calls on queries, problems or dissatisfactions.

Trained new staff in use of software.

Configuration & Installation of eZee Software.

Assist most of Malaysian customers for all technical query & concern.

Provided online and on-site technical support to clients and internal departments

Worked on Fresh desk ticketing system.

Worked on Productivity software & CRM software.

Professional Background:

Experienced in Database optimization and developing stored procedures, Triggers, Cursors, Joins, Views, Cursors and SQL on databases: MySQL

Ensured Development and Documentation was completed throughout the entire SDLC process.

Strong communicator, problem solving, and planning skills, with ability to work independently or in a team environment.

Experience working with Picture editing tools like Photoshop- WYSIWYG tools like Dreamweaver CS4/CS6.

Deep understanding of ranking algorithms and how search engines function work.

Experienced with object oriented programing (OOP) concepts.

Experienced as a Front-End Developer /Designer with proficiency in HTML5, CSS3, XHTML, JavaScript, jQuery, AJAX, XML and JSON.

Strong knowledge of AppleTalk protocols (ex. ADSP,AEPAFF, ASP...to name a few) and MAC management software expertise

Able to troubleshoot, network, and upgrade Mac applications and hardware

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