Customer Service Representative
Resume:
Niesha Williams
***.**********@*****.***
******************@*****.***
orange park, fl 32065
July 07 2017
Customer Service and Clerical Employment Opportunity
To whom this may concern,
Please review the enclosed resume, which highlights the skills acquired during the 4 years that I
have worked in the Administrative Assistant field that will enable me to contribute to your teams
and organization.
Throughout my tenure at Jacksonville Urban League and at Eugene J. Butler. I frequently had the
opportunity to use my clerical skills. I was able to meet deadlines significantly and on a regular
basis. I also have proven ability with customer service skills and the ability to work on a
computer, which I am called upon to use on a regular basis.
Thank you for taking the time to review the qualifications listed on my resume.
Sincerely,
Niesha Williams
Niesha Williams
******************@*****.***
3590 waterford oaks dr
orange park, fl 32065
Objective: To work in a position that complements my skills and my ability to grow as a person.
Also to be able to work in a growing company that acknowledges my skills and abilities.
Experience:
Seeing angels two by two llc
Dallas, GA
09/2015- Current
Job title: Customer service Associate
Answering incoming calls
Taking troubleshootig inquiries
Helping customers with their orders.
Doing call backs.
Uhaul llc
Phoenix, az
08/16/2016- 01/05/2017
Job title: customer service rep
Answering incoming calls
Taking payments
Setting reservations
Modifying reservations
Amazon llc
Jacksonville, fl 32065
11/2015 – 02/2016
Job title: customer service representative
Answering inbound calls
Taking orders
Checking status of orders
Answering customers questions
Canceling memberships
Climbing2datop virtual assistant Jacksonville, fl 12/2012- 10/2015
Job title: customer service rep
Billing support
Taking inbound calls
Tech support
ADT LLC june 2013- sept 2013
Outbound sales
Interacting with customers
Setting up security appointments
Cytek communications Jacksonville, fl 12/2012- 2015
Job title: customer service rep
Receiving incoming calls
Taking payments
Processing technical request
Reviewing bills
Safe guard security windsor locks, ct 12/2011-02/2012
Job title: telemarketer
Making outbound calls
Doing follow up on former customers
Giving out great customer service
Signaturez studio east Hartford, CT 02/2010- 12/2011
Job title: receptionist
Answering the phone
Greeting customers
Setting appointments
Vision Quest 151 new park ave Hartford, CT 06112 08/2010- 9/2010
Job title: Account Excutive
Setting goals
Presentations
sales
ADT security services Jacksonville,fl 09/2008 - 06/2009
Job title: account services representative
Intereact with customers to provide services on inquries about products and services and to
handle and resolve complaints
Kmart city of Jacksonville Jacksonville,fl 07/2008 - 07/2009
Job title: Cashier
Receive and disburse money in establishments other than financial institutions. May use
electronic scanners, cash registers, or related equipment. May process credit or debit card
transactions and validate checks
Jacksonville Urban League 903 union street Jacksonville, FL 06/2006-08/2006
Job title: Administrative Asst.
Working with the computers
Answering and making calls
Faxing and filing
Office work
Eugene J. Butler Jacksonville, FL 08/2005-06/2007
Job title: Teacher Assist
Grading papers
Filing papers
Making sure the classroom is clean
Emanuel C.O.G.I.C. Jacksonville, Fl 02/2003-11/2005
Job title: Waitress
Serving and taking orders
Making sure the area is clean
Working at different event (weddings and parties)
Education:
William M. Raines Jacksonville, FL 08/2004-06/2008
Everest College Online Phoenix, AZ 02/2010
Ashford University San Diego, CA - Current
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