Customer Service Sales

Rohan DSouza

SAP Coordinator / Analyst - Gate Gourmet

Pittsburg, CA 94565

************@*****.*** - 650-***-****

WORK EXPERIENCE

SAP Coordinator / Billing Analyst

Gate Gourmet - South San Francisco, CA - 2016-05 - Present

• Daily review of flight service tickets for accuracy, input correction into CXP Portal

• Manually create billing for charters and of-scheduled flight activity

• Analyze daily labor and materials usage

• Research billing discrepancies, assist with resolution due to price, quantity and service discrepancies

• Preform daily and month closing back flushing

Client Services Representative

WDT, Inc - Dallas, TX - 2013-12 - 2015-04

• Provide customer service for clients (Billing issues, payments, updating customer profiles), provide basic trouble shooting with the equipment.

• Promote new products and services to new and existing customers. Sales Oriented Environment.

• Promote company services at various events. 1

CASHIER

Albertsons Markets - Dallas, TX - 2012-12 - 2013-12

• Strictly adhere to store and compliance procedures

• Generic Front End tasks, counting cash, Store Closing procedures

• Provide excellent customer service

Front Desk Clerk

Studio 6 - Dallas, TX - 2011-09 - 2012-09

• Performed administrative duties such as customer service, record keeping, filed and indexed paperwork

• Prepared and managed employee schedules

• Balanced daily accounts

• Conducted night audits for bookkeeping.

Sr. Financial Services Advisor

Middle East L.L.C - Dubai, AE - 2000-05 - 2011-05

Dubai - Salmiya, Kuwait

• Managed marketing for FOREX & COMMODITY investments

• Effectively managed office and staff for multiple locations in the Middle East, India and Southern Africa.

• Conducted market research and implemented marketing strategy which expanded account base from 25 to over new accounts in one year

EDUCATION

BACHELLOR OF COMMERCE

Bangalore University - Bangalore, Karnataka

1998

SKILLS

MARKETING, SALES, SAP, BASIS, EXCELLENT MULTITASKER ADDITIONAL INFORMATION

Skills

• Excellent communication, interpersonal, and collaborative skills

• Ability to communicate security and risk-related concepts to both non-technical and technical audiences

• Broad knowledge of business processes related to sales, finance, marketing, and manufacturing sectors

• Excellent planning and organizational abilities

• Flexibility and ability to adapt with new technologies

• Ability to work under pressure and perform multiple tasks simultaneously

• Exceptional Working knowledge of SAP MM, PP / Extensive knowledge of back office SAP Basis (Security)

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