Customer Service Manager
Resume:
Michelle D Mitchell
*** ******** ** ************, ** 30215
Cell: 678-***-**** – ***********@*****.***
Professional Summary
Experienced customer service professional with great interpersonal skills. Great at establishing and maintaining
strong working relationships. Self-motivated with exceptional oral and written communication skills.
Skills
-Exceptional communication skills -MS Windows proficient
-Creative problem solver -Attention to detail
-Strong client relations -Critical thinker
-Multi-line phone talent -Filing and data archiving
Experience
Account Manager 11/2016- Present
Piranha Sales Supervisor Tim Cullins
Creating personal relationships with clients within the matter of minutes
Providing excellent and friendly customer service to clients in a timely matter
Meeting daily goals and quotas
Ability to think on feet in order to meet company standards along with client needs
Office Manager 09/2012- 01/2016
Trident Security LLC Supervisor Q.K. Mitchell
Managed day to day operations and procedures for corporate security company
Maintained all office records and prepared internal and external communications through
memorandums, executive summaries, and document briefs.
Answered 40-60 calls a day from potential and current clients addressing inquires, solving
problems, and providing information.
Made travel arrangements for owner, employees, and potential clients.
Managed payroll for 17 employees.
Office Manager 02/2007- 01/2012
Wise Mitchell Properties LLC Supervisor Keith Mitchell
Managed 14 residential housing units throughout Metropolitan Atlanta area.
Negotiated lease agreements, performed walk through inspections, and collected all required deposits with
tenants’ prior to move in.
Established rental rates by surveying the local markets, calculating overhead costs, then applying those factors
into management’s profit goal.
Attracted potential tenants by advertising vacancies via internet resources and social media, obtaining
referrals from current tenants, and show units
Collected rent, managed maintenance of properties, paid all owner specific bills, forecasted requirements,
prepared annual budget, scheduled expenditures, analyzed discrepancies, and initiated corrective actions.
Investigated and resolved all tenant complaints, enforced rules of occupancy, inspected vacant units and
completed all required repairs, contracted with landscaping, pest control, and sanitation services.
Volunteer 09/2012- 01/2016
March of Dimes –Atlanta, GA Supervisor Angela Daniel
Managed call flow and routed calls to appropriate staff.
Performed variety of supply and inventory functions
Sorted and routed mail to appropriate staff.
Education
Associate of Applied Science: Computer Information Systems Management Current
Gordon College – Barnesville, GA
High School Diploma 2006
Creekside High School – Fairburn, GA .
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