Manager Customer Service
Resume:
Jessica AUCOIN
************@*****.***
OBJECTIVE
To obtain a professional position that will allow me to utilize my training and skills in a professional environment. I am confident that the combination of my determination and the right opportunity will set me on the path towards a promising career.
SUMMARY OF QUALIFICATIONS
-Management -Payroll / Billing -Phlebotomy
-Customer Service -EKG -Scheduling
-Casting/Splinting -Scheduling -Sales
- Problem Solving -Microsoft Office -ICD10 / Coding
- Food/Paper Cost -Injections -Blood Spin Down
-ServSafe Certified -Inventory Control -NexGen
-Insurance Verification -Business Ethics -Orthopedic Tech
-Account Payable/Receivable -Book Keeping -Orthopedic Surgery
EMPLOYMENT HISTORY
12/2014 to Present St Joseph Hospital Orthopedic / Medical Assistant
Assist the orthopedic DR in administering treatment to patients and performs some administrative duties in an orthopedic clinic. Bandaging patients’ wounds, applying splints and casts, and giving them medications. Conduct interviews with patients to get information about their current health status and their health history, taking this information into consideration in administering treatment to them. Duties also include helping patients to regain movement by performing range-of-motion tests to determine the nature of injury and working with them on specific muscle movement exercises. Checking vital signs such as blood pressure, temperature, and sugar level to get accurate data about their present state of health for proper diagnosis. Check in/out Patients, Collect copays/deductibles. Verify insurance. Schedule new/establish/surgery patients.
05/2009 to 12/2015 Sonic / General Manager
Provide support and managerial assistance to all aspects of the operation and have the power to assume responsibility in the absence of other management. Responsible in providing comprehensive training and team development in accordance to the company’s operating standards in providing quality food and excellent customer service in a clean and safe working environment. Monitoring crew members and taking the appropriate action to address various employee or customer issues that may arise at the work place, and monitoring inventory levels and cost control during my shift. Places orders for food, paper and
other supplies within cost control procedures. Prepares all necessary operational reports. Develop and implement a marketing plan.
7/2009 to 6/2011 MEHOP / Medical Receptionist
Welcome patients to the facility and answer preliminary non-medical questions. Schedule appointments, collect any copays or deductibles, organize the facility's calendars and is the liaison between medical professionals and patients. Answering phones, locating and organizing patient records and handling prescriptions. Communicate with vendors, supply companies and patients all under constant disruptions. Respect and maintain privacy and dignity of clients, assure client confidentiality at all times.
8/2005 to 12/2008 Matagorda General Hospital / Admissions Rep.
Register all ER patients, In/Out patients. Obtain copies of insurance and verify eligibility, notify insurance for all direct admits. Run ABN’s for all Medicare patients. Maintain cash drawer and responsible for collecting copays/deductibles and self-pay. Secure patients valuables in hospital vault. Worked with constant interruptions. Obtain a diagnosis for each patient visit. PBX operator, worked on multi-lined phone. Assist triage nurse as needed. Audit co-workers charts for errors. Call codes when necessary. Page on call doctors. Take inventory and order supplies weekly.
2/2005 to 7/2005 2/2004 to 7/2005 Visiting Physicians / Medical Assistant-Phlebotomist
Morning preparations of daily patient history reports followed up by an appointment call to the patient. A visit to the patients resident with a physician is where I perform vitals, draw blood, preparations and assist minor surgeries and examinations, EKG’s. After blood centrifuge I assure delivery of blood specimens to a designated lab. The day is concluded by calling patients with their received lab results.
07/2000 to 09/2001 Rue 21 / Assistant Manager
Supervise the sales staff and sales floor. Performs administrative functions including tracking, ordering, and managing inventory, ensuring store security. Keeps the Store Manager well informed of activities and significant problems. Assist store manager in setting goals for sales, service environment, merchandise moves, shrinkage figures and expense controls. Maintains operational records, including daily transaction documents, sales reports, and loss summaries. Ensures that inventory is handled, stored, and processed to minimize loss or damage. Takes proactive role in establishing and carrying out shrinkage control disciplines and programs, this includes inventory and Audits. Supervises as well as participates in unloading of trucks, sorting of merchandise, stocking shelves, ticketing merchandise, re-merchandising and the reconciliation of all cash and inventory transactions. Maintains store-level compliance with company standards of safety, security, facility maintenance, postings/notifications and other administrative duties. Performs other store duties as needed to ensure smooth operations and to meet customer needs. Participate in hiring and training employees; planning, assigning, and directing work. Addresses customer complaints and resolves problems.
01/1996 to 05/2011 Alvarado Plastic and Cabinetry / Office Manager
Meet and greet clients and visitors. Set up appointment time and date as well as coordinate meetings and conferences. Perform general clerical duties: photocopying, faxing, mailing, and filing. Create and modify documents using Microsoft Office. Analyze revenue and expenditure trends and recommend budget levels and ensure expenditure control. Prepare and review budget, revenue, expense, payroll entries, invoices and other accounting documents. Purchase items as necessary. Maintain and distribute staff weekly schedules. Support staff in project based work. Other duties as assigned.
EDUCATION
2010 Ashworth College 2003 National Institute of Technology
-Associate Degree in Psychology -8 Consecutive Director’s List Awards
-Honors Graduate -Graduated with Honors
-Perfect Attendance
2017 ASOP -Certification
-Registered Orthopedic Tech
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