Technical Support Manager

MATA MICHAEL WANGALA 770-***-**** ac19vb@r.postjobfree.com

Objective:

Database Administrator (DBA) with five years of experience seeking an opportunity to support and contribute with my skills as Oracle Database Administrator.

PROFESSIONAL SUMMARY

Knowledge of Oracle 9i, 10g, 11g and 12C Database Administration (RDBMS, Automatic Workload Repository (AWR), Automatic Database Diagnostic Monitor (ADDM), and Active Session History (ASH)).

Experience with Oracle Technology

Skilled Unix shell scripting, and Sqlplus tool

Experience with backup and recovery of database using different tools: Data Pump, Rman (Recovery Manager), and User-Managed Backup and Recovery.

Experience with cloning of database using Rman duplicate command connecting to the Source database or without connecting to the Source database, and cloning using cold back through Controlfile backup to trace command.

Refreshing of database, schemas, users, tables and tablespaces through Data Pump.

Displays a high level of energy, integrity and ethics with the exceptional ability to deliver outstanding bottom line results with short deadlines.

Extensive experience in Oracle Database Administration.

Excellent analytical, research, and problem solving skills.

Highly organized with a focus in prioritizing workload and scheduling follow-ups.

An analytical approach to problem solving and detail specificity.

Excellent writing and organizational skills.

Design, develop, implement, secure, and maintain software applications that meet user requirements, using current best practices and tools for all application interfaces and domains.

Plan, manage, and provide appropriate documentation and communication through all phases of the software development life cycle to ensure successful implementation of an information technology (IT) project that is on time and within budget.

Professional Experience

BRIGHTSTAR, Atlanta, GA 11/2015 –Present

Oracle Database Administrator (DBA) Contractor

Lead installation, configuration and upgrading of Oracle server software and related products on windows and Linux operating system.

Performing server management and operating system administration: including patching, server performance monitoring, and executing SOPs to maintain high level of server performance and availability.

Performing network administration with corporate network, including domain name, host name, IP address management and network user management.

Performing security control and management on Microsoft Window systems.

Establishing and maintaining backup and recovery policies and procedure

Implementing and maintaining database security (create and maintain users and roles, assign privileges).

Implementing and maintaining Oracle applications deployment and daily operation.

Performing application tuning and performance monitoring.

Setting up and maintaining documentation and standards.

Working as part of a technical team.

Performing trouble shooting and giving consultation to development teams.

Interfacing with Oracle Corporation for technical support

QUALCOMM, Seattle, WA 05/2013 –10/2015

Oracle Database Administrator (DBA) Contractor

Install oracle database software 11.2.0.1, 11.2.0.4 and 12.1.0.2.0

Upgrade Database version 11.2.0.3.0 to 11.2.0.4.0. and 12.1.0.2.0

Perform Refreshing and Cloning of database environments using Data Pump, Recovery Manager and User-Managed Backup and Recovery

Data Migration using Data Pump

Performance analysis, tuning, capacity planning/forecast, patch management, security, and design.

Collaborate with DBAs, Developers, and Architects in troubleshooting database and application errors.

Managing Database: Creation of tables, tablespaces, users, material views, indexes, and grant privileges to users and assigned roles.

Database Security: Authentication (Setting up user accounts to control logins to the database), Authorization (setting permissions on various parts of the database), and Auditing (tracking who did what with the database).

Actively monitor the database environment to ensure optimal performance and to prevent production issues.

Open and Follow-up on Service Request tickets with Oracle/other-vendors Support to quickly resolve problems.

Provide support and maintenance for database/application deployments, direction on database tuning and operations.

Work with Developers to ensure to use the optimal SQL/Stored-Procedures in the database applications.

GLOBAL WIRELESS SOLUTIONS, DULLES, VA 01/2012 – 04/2013

Oracle Database Administrator (DBA) Contractor

Installed and Configured Oracle 10g/11g software on Linux.

Upgraded several databases from Oracle 10.2.0.1 to 10.2.0.4 to 11.2.0.1

Apply Oracle Critical Patch Update (CPU) patches on our databases every quarter.

Installed Oracle 10g and 11g on Sun Solaris 10, Linux(Oracle Enterprise Linux 4 & 5,Redhat 5) and Windows, applied patches; upgrade Oracle server and application tools, maintained the software at the latest stable release level and tested and verified the installed components.

Design, implement, secure, and maintain databases that meet user requirements for both transaction processing and data warehouses.

Use RMAN duplicate command to clone/refresh development database from production.

Performed database design tasks such as enforcing referential integrity standards; create database tables and table dependencies such as indexes, stored procedures, functions, packages, triggers, views, materialized views etc.

Create databases and documents procedure to migrate and refresh databases between the development and production environments.

Implemented Oracle Transparent Data Encryption to encrypt tables and Tablespaces that contains PII data.

Used Oracle Transparent Data Encryption to encrypt tables and Tablespaces that contains PII data.

Use RMAN to perform database recoveries and migration when necessary.

Used Oracle flashback technology to restore databases and tables as needed.

Performed various DBA Maintenance task such as rebuilding indexes, validating constraints, reorganizing tables using the move command.

Setup technical procedures and administrative policies for production, test and development databases physical design, administration, maintenance, tuning, backup and recovery. Allocated system storage and plan future storage requirements for the database systems.

Warranty Corp. of America, Norcross, GA 09/2009 – 03/2012

Help Desk Technical Support Analyst/Project Assistant

As a Technical Support Specialist, served as single point of ownership for customer’s hardware/software issues. Worked both with internal and external customers to ensure achievement of the highest level of customer satisfaction.

Performed field work as a Technical Engineer for the installation, maintenance, upgrading and troubleshooting of PCs, laptops, printers, scanners, and other peripherals

Provided troubleshooting for Antivirus software (CA) for Canadian customers

Worked on WAN infrastructures and data communications technologies such as ISDN, DSL, IP, and VPN

Provided new hire training; Traveled 25% of the time

Provided installation and maintenance support on Computers and Key Control equipment at customer locations, remotely, and to internal customers to ensure maximum customer satisfaction. Documented work activity and maintained all administrative duties (paperwork) to include a parts and equipment inventory.

Was responsible for break / fix service calls and the repair of IBM computer equipment (notebook/desktop) in the help desk environment and onsite. Subject matter expert for the troubleshooting of Wireless, Network (WAN/LAN), hardware and software; sold warranty upgrades; provided remote desktop support; Windows server 2003/Active directory;

Provided support and expertise with new projects to include Lotus Notes

Trained with SAP (Systems Applications and Products) and ERP(Enterprise Resource Planning) software; acquired basic knowledge and understanding of SQL query language;

Worked on WAN infrastructures and data communications technologies such as ISDN,DSL,IP VPN;

Provided troubleshooting to server systems as needed;

IBM, Atlanta, GA 10/2004 – 08/2009

Help Desk Technical Support Analyst/Project Management Assistant

As a Technical Support Specialist, served as single point of ownership for customer’s hardware/software issues. Worked both with internal and external customers to ensure achievement of the highest level of customer satisfaction.

Performed field work as a Technical Engineer for the installation, maintenance, upgrading and troubleshooting of PCs, laptops, printers, scanners, and other peripherals

Provided troubleshooting for Antivirus software (CA) for Canadian customers

Worked on WAN infrastructures and data communications technologies such as ISDN, DSL, IP, and VPN

Provided new hire training; Traveled 25% of the time

Trained new employees; Traveled 75% of the time.

Provided installation and maintenance support on Computers and Key Control equipment at customer locations, remotely, and to internal customers to ensure maximum customer satisfaction. Documented work activity and maintained all administrative duties (paperwork) to include a parts and equipment inventory.

Was responsible for break / fix service calls and the repair of IBM computer equipment (notebook/desktop) in the help desk environment and onsite. Subject matter expert for the troubleshooting of Wireless, Network (WAN/LAN), hardware and software; sold warranty upgrades; provided remote desktop support; Windows server 2003/Active directory;

Provided support and expertise with new projects to include Lotus Notes

Trained with SAP (Systems Applications and Products) and ERP(Enterprise Resource Planning) software; acquired basic knowledge and understanding of SQL query language;

Worked on WAN infrastructures and data communications technologies such as ISDN,DSL,IP VPN;

Provided troubleshooting to server systems as needed;

Trained new employees; Traveled 75% of the time.

Christian Vacation, Roswell, GA 02/2003 – 08/2004

Help Desk Technical Support Analyst/Sales/Project Assistant

Delta Airlines, Atlanta, GA 05/1999 – 12/2002

Technical Support Customer Service/Load Master

TECHNICAL SKILLS

Oracle 11gR2/10gR2 installation, Database Creation, Patch sets Upgrade, Critical Patch Update. Upgrade 10g to 11g, Oracle Enterprise Manager, Data Pump, and Recovery Manager, ADDM, and AWR

OS / Tools: Microsoft Window Server 2003/2008. Window Power Shell, Linux Red Hat, Visual Basic, SQL*Loader, Configuration Manager, MS Windows XP, Outlook, MS-Word, MS-Excel, PowerPoint, Access, C+, WAN/LAN, Ladder Logic, Recovery Manager, SQL/SQLPLUS, Clarity Systems GSM, GPRS, EDGE, CDMA2000, CDMA-1X-EV-DO, (UMTS) HSDPA HSUPA LTE technologies…

Language: Assembly, C, C++, C, Perl, Python, and shells scripting.

EDUCATION

American Intercontinental University, (Atlanta, GA)

Bachelor of Science; Major in Information Technology; Minor in Communications (06/2002)

Advanced Technology Group, (Atlanta, GA)

A+ Training/ N+ Training (02/1998)

Advanced Technology Group, Atlanta, GA

Cisco Certified Network Associate (CCNA) 07/2010

H2K INFOSYS, Atlanta, GA

QA/DBA Certifications Jan. 2015 – Sep.2015

STATUS

UNITED STATES CITIZEN

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