Customer Service Information
Resume:
SB
OBJECTIVE
To obtain a rewarding, fast paced and challenging position with your company.
SKILLS
I am honest, dependable, and hard working. Very detail oriented and a very fast learner. I am also flexible on my hours and have extensive computer experience. I feel I can perform all the requirements for the position with confidence and ease. I work well independently or as a team member.
SARAH BOONE
2004 EAST PINE LOOP CONWAY, S.C. 29526
843-***-**** ************@*****.***
EXPERIENCE
LAB ASSISTANT II • GENOVA DIAGNOSTICS • 09/2013 – 09/2016
SUPERVISOR: AMANDA DEAN 828-***-****
●Must have read and follow all Chemistry SOPs applicable to the Processing Section and General Lab Duties
●Track samples into the department and assure proper storage.
●Demonstrate proficiency in sample processing for assays performed in the Chemistry areas.
●Demonstrate proficiency in preparation of reagents used in the processing area.
●Demonstrate good laboratory practice and perform cleaning and decontamination procedures for the equipment used in the processing area.
●Assist the group leader in performing maintenance on equipment in the processing area.
●Understand and follow all safety rules and regulations.
●Assist the group leader with supply and inventory control.
●Work under the direction of the department supervisor or group leader and work closely with all lab employees.
●Use word, PowerPoint, spreadsheet, etc. to create daily worklists for sample processing.
●Utilize the laboratory information system and software associated with instrumentation used.
ORDER ENTRY VERIFICATION TECH GROUP LEADER/CASE MANAGEMENT ASSISTANT • GENOVA DIAGNOSTICS • EMILY HUNKER 828-***-**** 04/2012 – 09/2013
●Proofing every requisition/order placed in LSS.
●Identifying errors and keeping record of those errors per tech.
●Returning errors to techs and explaining how to fix the problem; also occasionally required to make these changes in the absence of the tech or to ensure timely resolution of errors.
●Pulling previous requisitions for resolution of other problems.
●Preparing reqs for Document Imaging.
●Any duties that Case Management asks to be done.
●Staying late to work any time one or more of the proofers is absent.
●Supervision of all other proofers, and supervision of openers or enterers as needed.
ORDER ENTRY TECH • GENOVA DIAGNOSTICS • 02/2012 – 04/2012
EMILY HUNKER 828-***-****
●Open kits. Clean any “messy “specimens.
●Review of requisitions for completeness and accuracy. This includes physician information, patient demographics, payment verification, and test specific information.
●Review of specimens to ensure compliance to Genova Diagnostics’ specimen acceptance protocols.
●Create requisitions for specimens received without appropriate paperwork.
●Assist with requisition proofing.
●Adhere to company safety procedures.
●Order Entry into the Laboratory Information System of all required information for laboratory analysis.
●Labeling and specimen tracking of all specimens.
●Train techs to enter, as instructed by the Supervisor.
●Assist with other duties as supervisor directs.
OPENER • GENOVA DIAGNOSTICS • 04/2011 – 02/2012
EMILY HUNKER 828-***-****
●Open kits. Clean any “messy “specimens.
●Review of requisitions for completeness and accuracy. This includes physician information, patient demographics, payment verification, and test specific information
●Review of specimens to ensure compliance to Genova Diagnostics’ specimen acceptance protocols.
●Create requisitions for specimens received without appropriate paperwork.
●Adhere to company safety procedures.
●Maintain all quality assurance and PHI requirements.
●Must answer questions and train new openers.
●Assist with other duties as supervisor directs.
PRIVATE DUTY IN HOME CARE • LOUISE MCKERICHER •
05/2009 – 08/2010
●Help with activities of daily living
●Take and record vital signs
●Give meds
●Schedule doctor appointments
●Communicate with doctor and family about improvements, concerns, etc.
EDUCATION
ASHEVILLE BUNCOMBE TECHNICAL COMMUNITY COLLEGE
Career Readiness Certificate
G.E.D.
Computer Training including office, excel, power point, and word
CNA certification
CPR/AED/First Aid Certification
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