Manager Customer Service

Donald W. Thompson

**** * ******* ***

Madison, WI 53704

****************@*****.***

Phone: 708-***-****

SKILLS

Customer service

Data entry

Merchandising

** ***

Inventory Control

Accounts Receivable

Accounts Payable

Invoicing

PROFESSIONAL EXPERIENCE

Nestle, Madison WI

Merchandiser 01/09-current

Going over invoice of merchandise received

Stock merchandise

Assist customers

Communicate with store manager for any additional needs

Use handheld T-Com for inventory control and invoicing

Mars Chocolate, Madison WI

Retail Sales Representative 10/13-07/15

Communicate with store manager on a daily basis

Going over invoice and sales data of merchandise with manager

Customer service

Use of Ipad for invoicing and store inventory

Setting up/taking down displays

Get It Now, LLC Madison WI

Account Manager 02/10-05/10

Establish and maintain complete files for each customer

Complete and verify credit applications through Equifax

Collection activities on all past-due accounts

Maintain credit and financial files on all customers

Performed other duties assigned by the Store Manager

University House, Madison WI Account Manager 2006-2009

Collections of past due accounts with excel

Daily deposits of cash and checks

Assisted customers with credit card balances using Metavante system

Resolved customer complaints

Invoiced receipts for payments

Citicorp Trust Bank, Elgin IL

Client Relations 2002-2005

Answer 50-60 calls daily

Updated customers with loan status using Citrix system

Recalculated mortgage loans to ensure best rates for clients

Worked as a team to meet month end goals

Booking and Funding

Proof read final documents to ensure accuracy of fees and charges

Prepared and sent out closing documents to customers

Disbursed checks for customers and mortgage companies

Audited closing documents after closing to ensure everything was completed correctly

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