Customer Service Technical Support

ALMAY JANE E. PARAN

Customer Service

PERSONAL SUMMARY

I am a motivated, resilient and compellingly persuasive individual who loves nothing more than helping

customers resolve their problems or find things that they want. Having a professional appearance and a

respectful, business-like manner. I am a service

orientated professional who is very confident when handling enquiries, complaints, and communications. I am a team player, who is able to work to timely

demands and effectively manage multiple workloads. Right now I am looking for a suitable position with a company that has a unique spirit and which not only believes in giving people the freedom to do a great job, but will also supports them in achieving their future ambitions.

WORK EXPERIENCE

Cebu Globacl Services April 2009- May 2010

Mango Ave, Cebu City

Customer Service

Responsible for ensuring that customer enquiries are resolved at first point of contact, unless specialist knowledge or further investigation is required. Doing this by using judgement and taking decisions within established procedures for each enquiry.

Quick Solution June 2010- November 2010

(Homebased)

Outbound Sales Representative

Duties:

• Placed sales calls to current or inquiring customers

• Provided reports of all sales results including customer comment or complaints

• Attended meetings and read information regarding company services to remain fully educated

• Entered all customer information into company

database keeping confidentiality in mind at all times AREAS OF EXPERTISE

Administrative functions

Customer service

Communication skills

Client co-ordination

Up selling

Sales orientated

Resolving problems

Organising

Call handling

PERSONAL SKILLS

An eye for detail

Excellent communicator

Decision making

Negotiating

Tactful

Influencing skills

Multitasking

Team player

CAREER STATEMENT

“I feel that my greatest strengths are my

ability to develop and maintain a close

working relationship with my customers.

This allows me to gain a in-depth

understanding of their individual needs

and requirements. I can then deliver a

• Helped customers solve problems by changing or

adding to their service

Stream Global Inc. March 2011-April 2013

2nd Flr. Jcenter Mall, Mandaue Cebu City

Level 2 Technical Support (MS XBOX)

Duties:

• Working with customers (gamers) to identify console problems

• Logging and keeping records of customer queries

• Analyzing call logs to spot common trends and

underlying problems

• Updating self-help documents so customers can try to fix problems themselves

• Provide basic troubleshooting steps to resolve issue, and if beyond assistance advice customer to send

console for repair

Convergys Philippines April 2013– June 2017

Paseo Arcenas Banawa Cebu City

Level 2 Customer Service Support (SPRINT)

Being the first point of contact for customers, and providing them with the highest service standards to ensure the company has a good reputation and good

feedback is received.

Duties:

• Taking ownership for queries from first contact to resolution.

• Interacting directly with potential, new and existing customers.

• Development, maintenance and retention of customer relationships. • Informing customers of all the latest products.

• Promoting products and services.

• Accurately updating administrative records.

• Monitoring until completion outstanding orders and enquiries.

• Doing basic troubleshooting on cellphone issues

and/or network issues.

• Provide customer basic troubleshooting steps on

resolving network and phone issues.

professional response to them.”

CONTACT DETAILS

Almay Jane E. Paran

Oyson's Compound Aznar Rd. Urgello,

Cebu City Phil.,6000

Contact No. : 094********

E: ***********@***.***

DOB: March 10, 1990

Nationality: Filipino

EDUCATIONAL BACKGROUND

Elementary:

Calmante Elementary School

Year Graduated: 2002

Calmante Tudela Camotes, Cebu Phil.

Secondary:

Immaculate Conception Institute

Year Graduated: 2006

Tudela Camotes, Cebu Phi.

Tertiary:

Bachelor of Science in Nursing

Undergraduate: 2007-2009

Saint Paul College Foundation

Bulacao Cebu City

CHARACTER REFERENCE

Ruchelle Aldave

Operation Manager

Convergys-Banawa phil.

Email:

********.********.******@*********.***

Rommel Valmores

Operation Manager

Convergys-Banawa Phil.

Email:

******.******.********@*********.***

Reymond Tumalom

EDUCATION

Elementary:

Calmante Elementary School

Year Graduated: 2002

Calmante Tudela Camotes, Cebu Phil.

Secondary:

Immaculate Conception Institute

Year Graduated: 2006

Tudela Camotes, Cebu Phi.

Tertiary:

Bachelor of Science in Nursing

Undergraduate: 2007-2009

Saint Paul College Foundation

Bulacao Cebu City

Supervisor

Convergys-Banawa Phil

Contact Number: 099********

Contact this candidate