Customer Service Manager
Resume:
Juan Martinez
Waukegan, IL *****
***************@*****.***
SUMMARY: FLUENT IN SPANISH
Effective Management leadership skills specializing in daily operations while assuring company’s policies and procedures are implemented. My years in management offers an array of skills which includes work production, interpersonal skills, developing planning and tracking systems, accurate reporting, profit and loss and proj.goals. Proven ability to meet contractual obligations and balancing logistical and operational demands. Employee recognition and new employee orientation training. Record of success managing competing priorities and deadlines pressured environments. Assured Customer Service objectives met through daily spot checks.
Experience: Acceptance Insurance Waukegan, IL
Branch Managing Agent 05/30/2017 to 07/27/2017
Managed daily operations at the branch sales and services.
Handled Customer requests and/or escalated issues.
Implemented policies/procedures and report to District Manager.
Monitored profits/loss. Ambassador in community marketing/sales.
Merry maids Miles North Chicago, IL
Branch Manager 05/23/2011 to 07/27/2017
Managed daily operations of 40 employees and 400 clients assuring revenue and Customer inquiries were handled accordingly.
Implemented company’s policy/procedures on a daily basis.
Performed payroll, loss and profit and Workman's Comp. issues etc.
Sales Consultant in the community. Logistics, Profit/loss
Health Fiscal Management Inc. Williamston, NC.
Collections 06/12/2008 to 01/20/2011
Collected monies from uninsured triaged patient’s emergency room.
Assisted underserved clients in qualifying for subsidized funding.
Consultant in the community collecting past due monies.
Patient scheduling and assisted Spanish speaking Patients.
Education: Computer Systems Institute Gurnee, IL
Business Management Career (Graduate) 03/10 to 03/12
Customer Service Certified (6 weeks course)
Presidents High-Honor roll
References available upon request.
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