Technical Support, Customer Service, Information Technology

ROSHAN MATHEW

**** ******* *** ****, ******** City, TX 77459 H: 832-***-**** ************@*****.*** A highly motivated and hardworking individual with technical and troubleshooting repair expertise and excellent customer service skills to go along with it. Team player who is flexible, reliable and adaptable to dynamic environments. Also able to quickly learn new technology. CompTIA's A+ Certified IT Technician

Desktop and laptop repair

Internal components installation

Strong Analytical Skills

SAP Business Suite

Microsoft Visual Basics

Adobe Dreamweaver

Technical Support

Communication Skills

Excellent Problem Solving Skills

Microsoft Office

Strong Collaborative Skills

Quickly adapts to new technology

Windows and Linux

Clinical Support Specialist, 01/2017 to 08/2017

Cerner Corporation – Salt Lake City, UT

Provided On-Site Support for Client on operating new hospital software. Monitoring system glitches and logging tickets if issue is escalated. Installed software, modified and repaired hardware and resolved technical issues. Provided base level IT support to non-technical personnel within the business. Identified and solved technical issues with a variety of diagnostic tools. Resolved client issues in a clear, courteous and straightforward manner. Demonstrated professionalism and courtesy with clients at all times. Conducted research to address client concerns.

Followed up with clients to ensure optimal customer satisfaction. Technology Specialist, 2014 to 2015

Office Depot – Beaumont, TX

Installed software, modified and repaired hardware and resolved technical issues. Provided base level IT support to non-technical personnel within the business. Managed call flow and responded to technical support needs of customers. Evaluated and responded to incoming sales leads and requests for technical support assistance. Loss Prevention Officer, 2011 to 2012

Ross Stores – Missouri City, TX

Advised security team and conducted investigations of significant threats and the loss or misappropriation of assets.

Monitored the department's contribution to total store shortage reduction and prevention programs. Technology Specialist, 2009 to 2010

Office Depot – Missouri city, TX

Ensured proper installation of cables, operating systems and software. Maintained records of daily data communication transactions, problems and remedial actions taken. Trained users in the proper use of hardware or software. Evaluated and conducted technical and functional research and analysis. Applied performance tuning techniques.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

BBA: Management Information Systems, 2017

Lamar University - Beaumont, TX

Associate of Science: Computer Science Technology, 2017 Houston Community College - Houston, TX

EDUCATION

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