Customer Service Executive Assistant
Resume:
DIANNE SHARPE
New Braunfels, TX ****2
828-***-**** Cell
***********@*****.***
CAREER OBJECTIVE
To obtain a position where my professional demeanor, strong work ethic, customer care skills and a high degree of enthusiasm can be fully utilized.
KEYWORD SUMMARY
AS400, Kronos, Microsoft Outlook, Word, Excel, LEAN/Transportation Management, Loadlink/Inmotion Global, 3GTMS, EZ Claim, CMOS, strong order entry, customer care/service, exceptional organizational and communication skills, skilled professional multi-line telephone, travel arrangements, dictaphone, e-mail, Internet, type 75-80 wpm, scheduling and coordinating meetings, multi task in a fast-paced environment.
WORK HISTORY
March 2011-July 2017
Cargo Transporters, Inc. – Claremont, North Carolina
Customer Service
Provided administrative support to Customer Service Operations Manager and VP of Operations
Served as the point of contact for the company’s 20 most high-profile clients
Maintained documentation system for clients record systems
Maintained spreadsheets for productivity accuracy for the customer
Created new customer accounts in the Master System and performed billing functions
July 2009-March 2010
Carolina Coach & Camper, LLC – Claremont, North Carolina
HR Specialist/Executive Assistant
Greeted clients and guests
Filing Insurance Claims
New Hire Orientation
Implemented and reconciled employee timesheets for payroll, vacation and time-off requests
Verifying insurance eligibility
Processed New Enrollment and Termination Insurance paperwork
Processed and executed all Personnel and New Hire files
Processed and executed all Termination paperwork and files
Maintained filing system for said forth files
Scheduling of appointments, meetings, seminars and conferences
Provided support services to Dealer/Owner and upper level management
Maintained database for all Manufacturers, Distributors and Service Dealers
Answered multi-line for Receptionist (for breaks, lunches, etc.)
August 2006-June 2009
Cargo Consolidation Services, Inc. – Conover, North Carolina
Administrative Assistant – Neiman Marcus Division (NMD)
Provided support to Neiman Marcus Account Manager
Handled Customer Service Requests
Greeted clients and guests
Scheduling of appointments and meetings
Checked and responded to emails for Customer Requests
Processed all Customer Purchase tickets
Maintained filing system of said forth tickets
Processed all return freight claims in EZ Claim database
Maintained spreadsheets of shipment dates and carriers
Scheduled all appointments for all outbound freight
Faxed copies of tickets to outbound freight carriers
Handled stocking and re-stocking of freight in CMOS database
Prepared and sent daily Projection Reports to NMD Management
Prepared and sent weekly reports to NMD Management
June 2005 – April 2006
NCR Corporation (Tidel Engineering) – Carrollton, Texas
Executive Assistant to Chief Operating Officer
HR Liaison for the Carrollton location
New Hire Orientation
Filing insurance claims
Implemented and reconciled employee timesheets for payroll, vacation and time-off requests
Provided support services to COO and upper level management.
Processed and executed all Distributor Agreements
Maintained filing system for said forth agreements
Processed and executed all Mutual Non-Disclosure Agreements
Made all travel arrangements for COO and upper level management
Scheduling of appointments, meetings, seminars and conferences
Processed expense reports for COO and three sales associates
Maintained database for all Distributors and Service Dealers
Processed payable and receivable invoices for both Customer Service and Accounting
Feb 2000 - May 2005
American Leather - Dallas, Texas
Executive Assistant to CEO
Provided support services to president and upper level management
Created and produced correspondence
Assisted HR Department by processing all COBRA benefit paperwork and notifications
Scheduled meetings, seminars and conferences
Processed expense reports
Maintained department filing system.
Made travel arrangements for the CEO and several associates
Maintained Engineering Change Requests for 6 Line Leads and the Engineering Department
Position required high degree of organization, being a self-starter, maintaining confidentiality and computer skills in Microsoft Word, Excel, PowerPoint, 4-D and Eudora
EDUCATION
Catawba Valley Community College Mountain View College New Braunfels High School
Hickory, North Carolina Dallas, Texas New Braunfels, Texas
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