Customer Service Quality Control

Summary

Summary of Skills

Experience

Brian Morrison

ac19qi@r.postjobfree.com

Security Guard who upholds high ethical standards and is honest with supervisors, employees and customers at all times regarding suspicious events and security questions. Interior and exterior patrol

Shift work experience

Report writing

Observant

High level of integrity

Crime prevention methods

March 2017 to

Current

Sundown Security

Billings, MT

Security Gaurd

Inspected parking lot to verify that vehicles were properly parked and displayed parking permits. Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.

February 2016 to

November 2016

Ziptrip

Billings, MT

Graveyard Shift / Cashier

Cleaned and straightened work area. Assessed customer needs and responded to questions. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. Worked with customer service to resolve issues. Rotated stock to maintain freshness. Operated cash register with proficiency. Provided professional and courteous service at all times. Prepared correspondence, accounting and financial documents for analysis. Provided onsite training. September 2013 to

February 2014

Western Sugar

Billings, MT

Beet Washer

Helped achieve company goals by supporting production workers. Started machine operations by inserting control instructions into control units. Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems. Monitored and adjusted production processes or equipment for quality and productivity. Oversaw design, procurement and construction from a mechanical equipment and reliability perspective and provide input for start-up and operation of the mechanical systems.

August 2012 to

May 2013

Pioneeer Energy Services

Billings, MT

Operator /Labor

Maintained operator logs, forms and records in accordance with company policies and DOT regulations. Operated equipment safely and efficiently at all times. Serviced and maintained vehicles and heavy equipment. Listened to warning alarms and responded accordingly. Loaded proper materials while abiding by all safety and legal standards. Monitored various gauges during vehicle operation and investigated and repaired any abnormalities. Executed daily pre-trip and post-trip inspections and documentation in compliance with DOT guidelines and company policies.

Education and Training

Activities and Honors

February 2008 to

July 2012

Food Service of America

Billings, MT

Route Driver

Completed a daily pre-trip inspection checklist before first delivery of the day. Selected the most efficient routes in compliance with delivery instructions and fuel policy. Picked up and delivered cargo in a tractor-trailer using knowledge of roads, highways and interstates. Presented customers with bills and receipts and collected payments for goods delivered. Checked vehicle's fluid levels and tire pressure and scheduled any required repairs. Resolved customer complaints and adjusted orders. Operated motor vehicles in a safe and efficient manner. Verified loads against shipping papers. Answered customer questions regarding shipments. Handled merchandise in accordance with product handling standards. Verified sales orders before loading and unloading merchandise. Operated manual and mechanical equipment in a safe and efficient manner. Loaded and unloaded merchandise at stores and vendor locations. Pulled customer tickets to fulfill orders. Verified the contents of inventory loads against shipping papers. Obtained signatures on all invoices and credits. 2006 Sage Truck Driving School

Biilings, MT, USA

Truck driving school

CDL

Basic Vocational Certificate: Truck Driving

None

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