Customer Service Representative
Resume:
Phoebee Hillery
Forest Park, GA *****
*****************@*****.***
To utilize my various experience in an environment that offer growth and stability.
WORK EXPERIENCE
Administrative Assistant
Fulton County School – College Park Ga, - February 2016 to May 2016
Handled a wide variety of calls, request via phone, email and fax.
Update organizations insurance contracts, send invoices.
Accuracy, attention to details, multitasking, confidentially organizational skills, and very good communication abilities.
School Dudes, posting payments, temp request.
ILR Claims
State Farm Insurance - Dunwoody, GA - January 2013 to October 2015
Ability to communicate clearly, professionally and empathetically
Maintain quality work product and professionalism, even when work volume is high.
Critical competencies include, but are not limited to: customer focus, communication oral and written) attention to detail, quality, computer skills, and adaptability.
Open Enrollment Testing Specialist
Tek Systems, Koch Business Solutions, LP (contractor) - Atlanta, GA - January 2013 to July 2013
Responsible for execution and validation of complex benefit Health & Welfare plan design enrollment test case scenarios in on-line Enrollment application.
Pre and post-test scenario validation performed in conjunction with documentation of testing results using SAP ECC 6 HRIS.
Ensuring customer specifications are achieved in fast-paced environment.
Manage a high-volume workload maintaining high degree of accuracy within a deadline-driven environment.
Customer Service Representative
Wipro Technologies - Atlanta, GA - May 2009 to January 2013
Verify benefits and eligibility, explain benefit limitation and exclusions.
Respond to incoming customer service request via phone, email and fax.
Responsible for explaining pre-authorization and pre-certification requirements.
Research and explain complex claims and resubmit claims for reconsideration.
EDUCATION
General Education
Goliath Academy - FL
Javelin Technical Training Center – Marietta, GA
Medical Office Export
Skills: ICD/CPT Coding, Medical Terminology, Insurance Claims Billing Processing, Med. Records Experience in dealing with the public and preparation of highly confidential documentation. Excellent communication skills, conscientious, dependable, honest, reliable, and detail oriented.
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