PAVAN KUMAR

Salesforce Administrator

ac19od@r.postjobfree.com Phone: 862-***-****

Over 5+ years of Professional Software Development Experience with strong Object Oriented Analysis, designing and programming technical skills including.

5+ years of extensive experience with Salesforce Administration, Implementation, Configuration, and Support on Force.com platform.

Experience in Design/Development/Testing/Implementation and support of Salesforce CRM, and Salesforce SFA applications based on APEX Language.

Experienced in all phases of Project life cycle and implementing them along with Salesforce customization.

Extensive experience in Salesforce.com Customization, Data Migration and Integration.

Deep understanding of MVC model, HTML5, CSS3, JavaScript, Java, Apex, SOQL, SOSL, DML.

Experienced developing custom Visualforce pages.

Implementing Analytic cloud (SFDC WAVE) for MDES business unit.

Extensive experience in designing custom objects, junction objects, custom fields, pick lists, custom page layouts, custom tabs, custom reports and dashboards, email templates, custom profiles, sharing rules.

Knowledge of configuration and maintenance of user security permissions in compliance with organizational needs.

Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events.

Customized existing Visualforce to align with Salesforce new Lightning UI experience.

Extensive experience in writing Workflows, Validation and Assignment Rules, Force.com API, Custom Tabs, Custom Objects, Controllers, App Exchange Package & Custom Application, Analytic Snapshots and Dashboards.

Experienced in Agile development methodology using jira.

Customized Fields, Page Layouts, E-Mail Templates, and Sharing Model in Case Management.

Experienced in system security settings and SFDC Administrative tasks such as creating Profiles, Roles, Users, Page Layouts, Email Services, Record Types, Assignment rules, Workflows, Reports, Dashboards and Approval Processes.

Experienced in AutoRABIT for Powerful Salesforce Continuous Integration.

Experience in Integrating App Exchange Applications with Sales Force, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments.

Hands-on experience in working with Force.com service cloud, sales cloud, marketing cloud.

Experienced in working with relational databases like Oracle and SQL Server.

Proficient in working with Eclipse IDE and Force.com Plug-in for writing business logic in Batch Apex programming language.

Experience in Rest based and SOAP based web service (Integration) in salesforce.

Articulate APTTUS core CPQ capabilities, Foundation concepts of Products, Pricing, Categories, Advanced concepts of product selection and pricing scenarios, also categories, Price List, Products and Selection, Bundles, Options and Option Groups, Product Selection using Constraint Rules and Attributes and Pricing Extensions (Price Dimensions, Price Matrices and Price Rule sets).

Specialized in implementing SOQL and SOSL in Apex Classes and Apex Triggers.

Experience in using the Workbench tool for SOQL queries, SOSL and the REST Explorer.

Experience in creating SFDC Administrative tasks like roles, profiles, page layouts, record types, assignment rules, and workflow alerts, actions, reports, dashboards etc.

Knowledge in QA process, Lean, Six Sigma, SEI-CMM and Automated Testing Life-Cycle Methodology.

QA Audit, Compliance & organizational standards.

Configured and maintained user security permissions in compliance with organizational needs.

Experienced in Importing data from excel sheets into Leads, Accounts, Contacts and Opportunities using Data Loader, Git Hub, Jenkins and Import Wizard.

Understanding of SDLC process including Agile and Waterfall.

Experienced in writing and executing Apex test classes.

WORK EXPERIENCE

Salesforce Administrator

GE HealthCare-Milwaukee, WI April 2016 to May 2017

Roles &Responsibilities:

Interacted with Business team for requirement gathering throughout the planning and implementation and also worked closely with Project Manager, Administrator, Business Analyst, QA team.

Administered and supported approximately 1200 Salesforce users & CPQ instances across North America for residential and commerical businesses.

System integration with the CPQ, ERP and web Methods application

Created Data Validation rules and Formula fields as per business requirement.

Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.

Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

Worked on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Cases and Activities.

Created data mapping for integrating various systems in Salesforce.com.

Involved in unit testing, bug fixing, spring boot and post release support.

Used the sandbox for testing and migrated the deployment instance after testing.

Configured JIRA workflow to ensure all approvers/stakeholders are embedded as desired.

Configures Confluence with custom spaces, rules, and integrates it with JIRA.

Created automated responses for incoming Cases Management based on any attribute of the case.

Worked with Exact Target marketing automation suite for email, landing pages, camping web analytics, lead scoring, assert management, and trigger workflow.

Maintained version control using GITHUB along with AutoRabbit to manage all the deployments.

Configured the Hibernate configuration files to persist the data to the Oracle Database.

Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.

Responsible to gathering requirements and creating the right solutions with the our Marketing SAAS Cloud products.

Developed and customized User interface using Visual Force Pages, Batch Apex controllers.

Administered and supported the CRM application for large number of users in Sales and Service Cloud.

Creation and maintenance of reports to support the business in both Salesforce and CPQ.

Worked on Validation Rules, Workflows and approval processes & developer UI through Lightning Component.

Worked on analysis and business forecast reviews through Wave Analytics.

Integrated SFDC with Marketo Tool to make Marketing process easy to access Leads and opportunities.

Involved in data mapping and migration of data from legacy systems to Salesforce.com.

Created data migration (Jenkins, Git Hub) document for import/export of data from Salesforce.com environment.

Created rest/soap service to your servers which can perform DML operation to your TFS data objects.

Delivering an outbound message to an endpoint with data and information captured in xml to TFS.

Deployment of code from sandbox to production using Force.com IDE tool.

Created Visualforce pages and Visualforce components to achieve custom functionality.

Wrote SOQL, SOSL considering the governor limits.

Integrated Salesforce CRM with Siebel CRM explicitly using web services API.

Manipulated data sets, reports and dashboards in Salesforce wave analytics by using json.

Environment: Force.com Platform, Apex, Visual Force (Pages, Components &Controllers), Json, SF CRM, Apex Data Loader, Force.com IDE, QA, CPQ, Git Hub, Jenkins, Exact Target, Batch Apex, Jira, Marketing Cloud, SQL, SOQL, SOSL, AutoRabbit, Sales Cloud, Service Cloud, HTML.

Salesforce Administrator

MDES – Jackson, MS. September 2015 to March 2016

Roles & Responsibilities:

Maintain and support the objectives of current Customer Relationship Manager (CRM) and Apttus Configure, Price, Quote (CPQ) systems.

Involved with different cross-functional teams to gather requirements and give solutions.

Analyzed the business requirements and mapped to Sales Force.

Involved in data migration from Excel to Sales Force using Apex Data Loader.

Created user Roles and Profiles, security controls and sharing settings.

Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.

Created work flow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.

Developed Batch Apex Classes, Visual Force pages, Future and Apex Triggers to develop the custom functionality as per the requirements.

Used JIRA for creating features and stories and also to track the project progress.

Used the TFS plug-in in Eclipse like Resolving Conflicts, Detect Local Changes, View History etc and to collaborate with other team members as well as creating Builds for manual/continuous integration.

Creating the Web- to - Case pages in Case Management.

Developed Test cases for Unit Testing of the Mappings, and also was involved in the Integration Testing.

Worked on IDE tools Data loader and Workbench for all the data conversion and migration activities.

Delivering implementations on the Salesforce Commerce Cloud platform for major worldwide brands.

Involved in use case creation for product creation, Agreement, Renewals and Approvals for CPQ implementation.

Deliver continuing support in the areas of SFDC configuration, administration, reporting, data migration, solution design and project co-ordination.

Worked on the Integration of multiple technologies with Sales Cloud and Marketing Cloud in Salesforce.com.

Implemented the requirements on Salesforce platform and Force.com IDE Plug-in using Eclipse.

Worked on various AppExchange products according to the needs of the organization.

Worked on various Salesforce standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.

Good understanding of cloud computing services and Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud and Marketing Cloud.

Integrating the Case Information in Case Management.

Integrated Salesforce with Microsoft Outlook to synchronize contacts, events and tasks.

Worked with Lighting component and also integrated it with Visualforce for reusability.

Configured and Integrated Salesforce with Oracle database along with LIGHTING.

Designed REST APIs that allow sophisticated, effective and low cost application integration.

Thorough review & understanding of Agile stories presented to the sprint team, and as the QA lead the ability to assess test needs - functional, integration, and regression based on the change.

Writing/editing SQL queries to retrieve campus housing data.

Implemented SFDC Integration using REST/ SOAP Web Service API’S.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs.

Suggested and successfully implemented Salesforce wave analytics with the approval of client.

Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

Environment: Salesforce.com platform, APEX Language, Visual Force - Pages, Component & Controllers, Salesforce.com Data Loader, QA, Exact Target, Custom Objects, CPQ, Sales and Service Cloud, Marketing Cloud, Custom Tabs, Email Services, Security Controls, LIGHTING, HTML, SOAP API, REST API, Eclipse IDE Plug-in, SF WAVE.

Salesforce Administrator

Informatica - Redwood City, CA. December 2014 to August 2015

Roles & Responsibilities:

Assisted Email to case, Web to case, customized case page layouts and case assignment rules.

Admin with business users to revise and renew Software System Requirements, Business Process Requirements.

Constructed junction objects and enabled various progressive fields like Validation Rules, Field Dependencies, Custom Formula Fields, Work Flows, Pick list, Field Updates, Email Generation and Approval Processes for automated alerts.

Primary responsibilities included custom application development and integration in Sales cloud and Service Cloud.

Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.

Worked on Marketing Cloud by creating Campaigns standard objects.

Assisted on Record Types, Validation Rules, Triggers and Page Layouts.

Generate Email Templates and also have knowledge in bulk emailing users.

Created Visualforce pages as per the client requirements and customizing Partner portal using various components working across various SFDC implementations covering Sales Cloud, Service Cloud.

Maintained CPQ tool updated with latest functionality by Installing Apttus CPQ releases.

Involved in configuration of Data sources in Web Logic Server and involved in writing UNIX shell, Perl scripting for deployment process in AIX systems.

Delivered support for continuing salesforce.com maintenance and additional administration services including workflow, approvals and periodic data cleansing.

Experience in Marketing cloud, Exact Target configuration and writing AMP scripts.

Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.

Worked on developing standard/custom controllers, controller extensions and VISUAL FORCE pages.

Advanced the APEX Triggers to safeguard the correct data entries in to the system.

Implemented SOAP protocol to get the requests from the outside System.

Planned and implemented Custom validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Created Tabs, Sharing Rules and Custom Objects as per the business needs.

Shaped Dashboards and Reports as per the business needs.

Created Apex REST methods.

SOAP API to create, retrieve, update or delete records, such as accounts, leads, and custom objects.

Worked with SQL database to retrieve data according to needs.

Environment: Saleforce.com CRM, Force.com platform, Apex Triggers, Chatter, Controllers, Custom Objects, Custom Tabs, Email Services, Sales Cloud & Service Cloud, SQL, CPQ, VISUAL FORCE, APEX Triggers, SOQL & SOAP, Force.com IDE, SOAP API, REST API, Windows.

Java Developer

A-One Technology Inc – Hyderabad, AP. June 2012 to October 2014

Roles &Responsibilities:

Involved in the analysis, design, implementation, and testing of the project.

Implemented the presentation layer with HTML, XHTML and JavaScript.

Worked with .NET Entity Frame work Code, Model, Database first approaches.

Developed web components using JSP, Servlets and JDBC.

Developed multi-tiered ASP.NET web applications using C#, HTML5, CSS.

Developed middle layer using C# .NET.

Implemented database using SQL Server.

Designed tables and indexes.

Wrote complex SQL and Stored procedures.

Involved in fixing bugs and unit testing with test cases using JUnit.

Developed user and technical documentation.

Environment: Java, JSP, Servlets, JDBC, .NET, JavaScript, MySQL, JUnit, Eclipse IDE.

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