Administrative Assistant Front Desk

Charmain Johnson Baxter

*** **** ******, **, ***. 4, Washington, DC 20019 (Cell) 240- 353-4726

***************@*****.***

Summary: Over fifteen years’ experience providing profound administrative support to senior level executives and department officials effectively working with internal/external clients applying industries best practices.

~ Skills ~

Can handle multiple tasks and meet deadlines

Superior attention to detail

Ability to accommodate complex schedules

Seamlessly adapt to new organization communities

MS Office Suite (Outlook, Word, Excel), Adobe Acrobat Professional, Licen Sure 1.36.4, PowerPoint

Professional Development:

Corestaff Temporary Services, Washington, DC October 2016 – Current

Point of contact for the Dean/Professor in information Research at American University Law School.

Responded to many emails.

Scheduled rooms and/or meetings.

Responsible for ordering lunch for staff meetings and other events as requested.

Scanned and/or copied documents, created file folders, stored into different areas in the database.

Send faxes when requested.

Run errands to different buildings when requested.

Editing letters to individuals and printing on letterhead.

Responsible for other duties as assigned.

Holden Temporaries, Roanoke Rapids, NC August 2015 – October 2016

Meet and greet tenant(s) at the front desk.

Direct the tenant(s) to his/her case worker with their concern(s).

Responsible for answering calls from different switchboard phones with multiple lines and directing the call to the appropriate person and/or department.

Distributed mail to the correct departments as it was received.

Logged in packages that came in from Fed-X and UPS and contacted the person whom it was addressed.

Scheduled drug screening for potential new hires.

Responsible for weighing and putting the correct amount of postage on mail before the end of the day.

Keyed in inspection information that the inspectors would give to me on a daily basis. Then I would send the landlord and the tenant each a letter of the inspection of the property. And store a hard copy in the residents file in the office.

Corestaff Temporary Services, Washington, DC February 2013 – July 2015

Stocked on site kitchen facilities with tea, coffee, creamers, napkins, snacks and drinks.

Responsible for answering calls from switchboard phones with multiple lines and directing the call to the appropriate person.

Meeting and greeting clients at the front desk.

Responsible for shipping and receiving of bulk mailings as requested.

Responsible for all shipping duties including distribution of UPS, Fed-Ex, and USPS packages and mail.

Downloaded packages that were received into a system called Bear tracks.

Collected rental payments from residents and issued receipts.

Printed work orders when notified of a problem in a resident’s unit and notified building maintenance of the issues.

Created Excel spreadsheets for travel expenses, reimbursement, and per diems.

American Nurses Association, Silver Spring, Maryland February 1999 – September 2009

Senior Administrative Assistant I June 2007 – September 2009

Tracked all office expenditures, collected and reviewed vendor invoices, reconciled all account receivables.

Responsible for the upkeep and monitoring of all calendar activities scheduled.

Guided and assisted nurse applicants in becoming certified, meeting all regulations/compliance measures.

Partner new and well experienced appraisers to perform local and state site visits.

Arranged and prepared travel arrangements of direct reports/guests/external volunteers.

Prepared itineraries and agendas assuring all areas assigned are compliant with full logistical support.

Setup all conference calls, meetings, screen all incoming calls, and departmental mail.

Oversee the integrity of all files (hardcopy/electronic) in accordance with the department procedures.

Proficiently work with electronic database systems carrying out the organization’s direction heading toward a stronger electronic records management program.

Compile and distribute all organizational communications as it relates to stakeholders/staff of all levels.

Create and maintain all notable documents using MS Word/Excel.

Testing Specialist February 1999 – June 2007 (Promoted to Senior Administrative Assistant)

Created and distributed a daily deposit spreadsheet reporting all applicants and their finances.

Served as an administrative aide in the certification process assisting candidates through the examination processes meeting.

Executed and supported all policies and procedures in accordance with the Commission on Certification.

Received and processed newly submitted applications and handled all preparations for imaging/scanning as part of electronic file keeping.

Applied a two-step editing procedure which ensured all modifications necessary before final approval.

Provided quality assurance for all applicants by updating candidate and vendor information, supplying candidates with the appropriate handbooks and referring correct study guides, and all possible alternative documents.

Researched inquiries and composed detailed correspondences in resolution of potential problems.

Manually input and processed secondary tasks (i.e. verification fees, certificates, ID cards, nursing pins, late fees, special test sites, partial payments) and error applications within the certification batches.

Professional Development and Training:

American Nurses Association National Education Center

Internal Professional Development Courses Business Operations Certificate

1994

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