Software Asset Management Analyst

Swetha

Software Asset Management Analyst

Email: *******.****@*****.***

IT Asset Management Analyst with 4 years of experience in Software and hardware Asset management, IT Procurement, Vendor Management & Customer Service

Career Objective:

To pursue a challenging career in a progressive organization that gives me scope to enhance my knowledge and skills. To cope up with the latest technologies and at the same time to make myself distinguished wherever I work.

Internship

Name of Organization: DELL EMC

Employment Tenure: From Jan 2016 till date

Designation: IT Asset Management Analyst

Responsibilities:

Process CDW license invoice report and international (BI) report daily and record licenses in ServiceNow

Contact with International requestors when applicable

Record license information in ServiceNow from the confirmation reports received from CDW, WEI and SHI International

Notifies requestors of receipt of ordered licenses

Completes Adobe RMA forms when necessary

Record Creative Cloud subscriptions on the Adobe website

Download and posts new versions of software when necessary

Proactively assists in monitoring software license compliance

Assists with software license optimization efforts related to excess license inventory and harvesting unused licenses for non-Enterprise licenses/agreements

Assists in designing and implementing new ITAM processes required to mature ITAM at EMC

Process accurate, timely and global asset inventory and entitlement information that facilitates more effective IT support and is foundational to IT Service Management, Finance and Security processes

Provide ongoing management and optimization of the costs associated with information technology assets

Proactively manage security related risks associated with information technology assets

Proactively monitor and mitigate software compliance risks

Provide a defined, repeatable method for consistently executing ITAM activities and tasks globally through the full asset lifecycle

Process license invoice report daily and record licenses

Contact with International requestors when applicable

Notifies requestors of receipt of ordered licenses

Manage Enterprise License true-up & reconciliation. Provide support during software publisher audits. Assist with dispute resolution. Recommend audit defense initiatives

Log financial details of each item into the Asset Management System

Conduct annual physical inventory of all IT Hardware Assets in each location

Assist in unique tagging and barcode scanning of IT Assets.

Assist with monthly IT Software and Hardware Asset cost tracking

Retrieve the equipment from former employees

Review and record IT Asset placement for new, transferred, and terminated employees.

Supported the complete asset lifecycle processes including requirements planning, order fulfillment, invoice management, capitalization, change management, and disposition.

Monitor aging of IT Assets and assist with retiring, dispositioning and recycling Hardware devices.

Work Experiences:

Name of Organization: FactSet Research Systems

Employment Tenure: From July 2013 till Dec 2015

Designation: Software Asset Management Analyst.

Responsibilities:

Managing the administration of IT inventory, asset management, IT purchases and technical service contracts.

Engaging Vendor Manager, Product Managers, Application Managers and Engineers to help collect, organize, and manage their licensed software assets.

Organizing and analyzes purchase information to establish an accurate and complete summary of license entitlements in repository.

Reconciling those entitlements (based upon Product Use Rights, rules, allowances, etc. they embody) with software inventory information (Install Position) to produce a compliance summary (Gap Analysis).

Engaging Vendor Manager, Product Managers, Application Managers and Engineers to help collect, organize, and manage their licensed software assets.

Understanding the Product Use Rights, license allowances, and contractual entitlements for software products and manufacturers (with a specialty in one or more manufacturers)

Managed Vendors portals for license procurement with which FactSet has signed Enterprise License Agreement (ELA) – Microsoft, Embarcadero, Adobe, Attachmate, infragistics.

Knowledge of software license compliance and contracting laws and procurement procedures.

Familiarity with Technical or Datacenter Environments essential (Hardware, Software and Support Programs).

Understanding of software application use and licensing (Citrix, IBM, Oracle, BMC, HP etc.)

Procurement of licenses via ePurchase through Ariba by obtaining quotes from Value Added Reseller’s (Software House International and En pointe Technologies).

Managing Software License Requests via Request Center by obtaining license key.

Safekeeping of Software Licenses in Software Definitive Library.

Review Request Center tickets called Software Request Consultations (SRC) and responding to clients with their queries related to software licensing and software integration.

Technical Skills:

Queue Management, Software Asset Management, Incident Management, Procurement, MS Access, Visio, MS Office Suite, MS-Outlook, Share Point, Ariba, BMC Remedy, Service Now.

Languages

C, C++, Java

Web Technologies

HTML, CSS, JavaScript, XML

RDBMS/Database

Oracle, MySQL

Operating Systems

Windows, Linux

Educational Qualification:

Pursed Masters in Information Systems Technologies from Wilmington University, DE, USA with a GPA of 3.6

Pursed Bachelors of Technology in Computer Science and Engineering from JNT University, with an aggregate of 76%

Achievements:

Highly met score was given twice in yearly feedback by Onshore Managers.

Highest Volumes of tickets closed in two consecutive years and 98% SLA was maintained.

Received appreciation emails from Clients.

Internship

COIGN Consultants Pvt Ltd. May 2012-May 2013

Project 1: Cloud Folder

Role: Team Leader

Team size: 4

Description: Cloud folder will make sure that all your data which is uploaded from mobile is safe in the cloud and accessible from anywhere using Amazon Web Service. The Android SDK provides the tools and APIs necessary to begin developing applications on the Android platform using the Java programming language and XML.

Project 2: IPM (Internet Project Management) Tool

Developed project management tool IPM (Internet Project Management) used in college for updating the internal project tasks.

Responsibilities:

Enabled Application framework for reuse and replacement of components

Used J2SE, Eclipse with Adt Plugin and Android-sdk2.3

Used Dalvik virtual machine for optimization of mobile devices

Integrated browser based on the open source WebKit engine

Used SQLite Database for structured data storage

Used GSM Telephony (hardware dependent)

Was responsible for seeing the project through integration test, system test and deployment into production

Problem-solving skills and team player of human factors and best GUI design principles coupled with business analysis skills to create attractive, intuitive, and user friendly screens

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