Customer Service Engineer

Ramos Arizpe, Coahuila, México

Mail: *********.*******@*****.***

Mobile: +52 1-844-***-****

https://mx.linkedin.com/pub/guillermo-bermea-de-ita/b3/753/b32 JOSE GUILLERMO BERMEA DE ITA

PERSONAL DETAILS

Marital Status: Married, 2 children Management Mechanical Engineer Degree in UAdeC 2006-2011 Birthday: May 25th 1988. (29 years old) Birthplace: Monclova, Coahuila Mexico. EXPERIENCE

FCA (Fiat Chrysler Automobiles) .

RE. Chassis Resident Engineer (Quality and Product Engineer), Suspension, Wheels, Axle, Brakes, Steering Wheel). Jan 2017 - Present.

Engineering Changes. Responsible of CN (Change Notice), Bulletins, PERs (Product Evaluation Run). 30 Engineering Changes in Jan 2017 to Present.

Chassis Warranty Responsible. 0 Yard Holds, 0 Recalls, 0 PRI.

Kaizen Projects. Up to 150K USD in Savings. More than 20 Projects per Year.

Inspection and Rework Methods Implementation. Implement 3CPRs.

BSR Specialist.

CFA & VLO Audits Root Cause Analyser for Chassis.

Responsible of Corporate Suppliers Quality Performance (Sequence Suppliers for Chassis).

Wheel Alignment & Balance Responsible.

Root Cause Analysis.

EBOM.

IAA. Interim Approval Authorization. Engineering Deviations/Approvals.

TSA. Temporary Substitution Authorization.

Supplier Quality Engineer SVAP. Jun 2016 - Jan 2017 Radio System, Steering Wheel and column, Clockspring, Wire Harness, Window elevators, USB ports, Closures, Dome lamps, Hoses, Clusters

Suppliers Performance. Thru NCT, 3CPRs, Supplier Audits, Scoreboard, Training to Suppliers on Chrysler Requirements for Interiors, Electronics, Exteriors- 0 Yard Holds, 0 Recalls, 0 PRI.

FCA Kaizen Methodology (PDCA). To lead Kaizen for 7 Steps of Quality Control for Supplier Issues. 4 projects implemented for SQ Challenge and QA Matrix

CFA & VLO. Reduce Corporate CFA issues by 18% compared with year 2015 thru GIMs, NCT, Campaigns, 3CPR and proper Implementation of Cleanpoints for each 50 & 100 and most repetitive issues.

8 Stages for incoming material. 6 projects for 8 Stages as part of training in Red Zone.

DPs (Damage Parts) process. Reports, close DPs notification to Supplier, define criteria for damages with Engineering and MLM.

Engineer Support.

Containment Activities for Non Conformance Product (3CPR L1 & 2) QUALTECH

Operations Manager . Oct 2014 - Jun 2016

Entrepreneur. Foundation of QUALTECH Company specialized in provide High Qualified Mancraft to Automotive industry for Inspection and Rework activities. To stablish all Legal and Treasury protocols to start operations in Mexico. To Develop Mission, Values and Vision of Company with a work Plan to success in Customer's expectations.

+270K US Dlls Invoiced yearly.

Leadership. 40 People. 1 Operations Supervisor, 1 HR Coordinator, 3 Quality/Production Supervisors, 2 Recruitment and Administrative People and 33 Quality Inspectors.

To train and develop People thru courses of 5’s, Kaizen, 5P root cause analysis and Recruitment.

Quality System. Implementation of the Quality System to work under Customer’s expectations. Implement Formats, data base, 5’S and Procedures.

Finance Responsible. HACIENDA protocols (Internal Revenue Service), monthly balance, invoicing, Social Security and Infonavit Payments.

Customer Service. To quote, negotiate rates and costs with Customers. Coordinate cleanpoints and don’t break them. To visit plants to provide feedback on Customer performance. Ramos Arizpe, Coahuila, México

Mail: *********.*******@*****.***

Mobile: +52 1-844-***-****

https://mx.linkedin.com/pub/guillermo-bermea-de-ita/b3/753/b32 JOSE GUILLERMO BERMEA DE ITA

JOHNSON CONTROLS (GM, FCA, Toyota)

Assembly Sr. QE. Jun 2013 - Jul 2015

Molding Plastic Injection QE. Jul 2012 - Jun 2013

Customer Service. Wide experience in Customer Service for Interiors at Automotive Interiors Products. 4 years working and negotiating with Internal and External Plants, Sister Plants and OEM. To coordinate and manage Containment activities around the world (Europe, Asia, America). (3CPR, CSL 1 and 2, both)

Leadership. To Lead and Manage Quality Department. 4 Quality Supervisors, 21 Quality Inspectors and 3 Quality Auditors.

Transfer and Launch New products and Lines. To assure the transfer from MOTUS to JCI Santa Maria on Quality Basics

(PPAP to customer, Line Transfer, Implement Procedures and Controls for GM and TOYOTA Business Units). Exceed Quality Performance to continue with Production requirement and same Quality.

Quality Systems. Leader of implementation of 100% QSB+, Special Certification requirement from GM to its suppliers, in 7 months since the transfer.

Root Cause Analysis. A3 (TOYOTA), 3L5W, DDW (GM) and 8D’s, 7 Steps of QC Kaizen Methodology (FCA) Methodologies to correct, prevent and deploy Corrective actions thru the company. Work with Multidisciplinary Team to solve Customer’s concerns.

Implement and validate corrective actions and controls to improve Quality System like Engineer Changes, Red Rabbits and Poka-Yokes.

Cost Reduction. Reduction of 20% Scrap thru negotiation with Customer appearance criteria and stablish Inspection and control Methods for Product and Process.

13.5% reduction of Containment activities compared with previous years in Molding and Assembly areas.

Engineering. Launch and implement Engineering changes for Corrective Actions or improvements. Coordinate bank builds, cleanpoints and approve changes.

Core Tools.

TAKATA (Airbag Division)

Assembly & Customer Service QE . Oct 2011 - Jul 2012

Customer Service: Wide experience in Customer Service for Safety related products (Airbags) and for Automotive Interiors Products.

To coordinate and manage Containment activities around the world (Europe, Asia, America).

Root Cause Analysis: 5P and PDCA Methodologies to eliminate prevent and deploy Corrective actions thru the company. Work with Multidisciplinary Team to solve Customer’s concerns. Implement and validate corrective actions and controls to improve Quality System like Engineer Changes, Red Rabbits and Poka-Yokes. JOHNSON CONTROLS

Quality Supervisor. Aug 2010 - Feb 2011

PERSONAL ACHIEVEMENTS

To found QUALTECH company for Quality Services in Automotive Industry (Third Party Company).

To certificate Johnson Controls in QSB+ (Special requirement for GM, now BIQ).

Being part of the transfer from Motus to JCI Santa Maria for Safe Launch of the plant on 30 Injection Molding machines and 12 Assembly lines for Overhead Consoles.

President of Student’s Society for Engineering School (Nov 2009 - Nov 2010)

Systematic Injection Molding Certification by RJG, trainer: Kenton Oglesbay

Basic German Language. Language Center @ Universidad Autonoma de Coahuila.

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