Customer Service Sales
Resume:
ROSA ELENA
San Pablo
Personable and responsible Cashier with 20 years in retail and customer service. Solid team player with
upbeat, positive attitude. Highly motivated, Customer-service focused,
3028 Moyers Road,
SUMMARY
SKILLS
EXPERIENCE
05/2017 to 09/2017
01/2014 to 05/2016
10/2010 to 10/2013
09/2010 to 11/2010
10/2007 to 12/2016
10/2006 to 11/2009
MORENO, CA 94806 H: 415-***-**** ac19do@r.postjobfree.com
Large cash/check deposits expertQuick learner Inventory controlfamiliarity Accurate money handlingTop sales performer Ms Windowsproficient
Deli clerkSafeway Orinda, Ca
I was responsible for preparing, slicing, wrapping, weighing, pricing, andmerchandising the department's deli products.Deli products include deli meats, cheeses, salads, sandwiches, dips,gourmet and hot case items.Also attending to customers needs as making sandwiches and chargedthem for the items.
Program ManagerTutor Works Inc Burlingame, CA
Answer and average of calls per day by addressing parents inquiries,solving problems and providing new information.Pretest and post-test students.Tutor students from 2nd grade to 8th grade.Managed attendance and test scores.
CashierAutozone Richmond, CA
Answered an average of 15-20 calls per day by addressing customerinquiries, solving problems and providing new product information.Greeted customers entering the store to ascertain what each customerwanted or needed.Routinely answered customer questions regarding merchandise andpricing.Contacted customer to follow up on orders delivered to the store.Handled all customer relations issues in a gracious manner and inaccordance with company policies.Priced merchandise, stocked shelves and take inventory of supplies.
ClerkEnumerator U.S Census Burea Richmond, CA
Receive assignments which involved locating housing units.Conducting interviews with respondents.Explaining the purpose of the census and recording data on paperquestionnaire.
Junior Clerk/ DispatcherDepartment of Elections San Francisco, Ca
Count number of ballot cards including write-in votes, Inspect contents ofthe closing bags containing void ballots, Conduct 1% manual tally,Capture digital image of the PV envelopes, Enter accepted or challengedcode, Carry 50bls, Dropping of clerks, interpreters, inspectors andtechnicians.
Guest ServiceTarget Albany, CA
Interacted with customers, Assisted customers in finding out-of-stock items.Managed wide variety of customer service and administrative tasks toresolve customer issues quickly and efficiently.Answered product questions with up-to-date know;edge of sales and storepromotions.
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EDUCATION AND TRAINING
LANGUAGES
04/2005
11/1998
1992
SKILLS
Edited, toned, captioned and uploaded photographs for newspublications.Photographed high-quality images for both print and internet distribution.
01/2006 Cashier
Petsmart Albany, CA
Trained new cashiers on procedures, customer service ad salestechniques.Greeted customers promptly, directed customers to store locations,totaled bills and calculated taxes.Described products and services in detail.Processed customer returns.Collected and stored coupons.Assisted on sales floor as needed to maintain service standards.
08/2002 Lead Cashier
Office Depot San Francisco, CA
Oversaw team of 7 cashiers and service staff.Encouraged development of new cashiers with positive reinforcement.Put out new stock and rotated existing products.Worked extra shifts during busy periods to maintain service.Assisted management with developing employee improvement plans.Developed promotional ideas to move overstocked merchandise.Received and processed customer payments, Greeted customerspromptly.Totaled bills and calculated taxes.
High School DiplomaInstituto Nacional Mexico
Speak, read, write Spanish fluently Trusted key holder
administrative, ad sales, closing, ca, customer relations, customer service, edge,image, Inspect, inventory, Inventory control, merchandising, money, MsWindows, policies, pricing, publications, quality, Quick learner, read, recording,sales, Spanish, taxes, weighing
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