Human Resources Engineer

Caryn H. Grant

Frisco, TX

Cell 214-***-****

*****.*****@*****.***

Experience: CVS Health Richardson, TX

Sr. Analyst – Business Analysis 03/14 – present

Responsible for communication and requirements documentation for Government Services (Med D) and Client Services related projects. Gather requirements for a Pega application that electronically captures client plan requirements as well as manages and tracks steps of the client implementation process. Coordinate and facilitate requirements gathering sessions and status meetings. Complete root cause analysis for project change request justification. Manage business analyst demand forecast. For SFDC related projects, use tracker and chatter to communicate the status of requirements documentation.

Training: SFDC Chatter, SFDC 101, Pega Business Architect Essentials, DCO Project Workshop v7.1

Concentra Addison, TX

Business Systems Analyst 11/12 –10/13

Managed relationship between business users and development team. Responsible for communication and documentation related to data warehouse reports and projects. Coordinated and facilitated status meetings. Coordinated and facilitated end user training. Used SQL for data verification and reporting. Served as team lead for business intelligence business analysts. Created standard business requirements document for use by business intelligence business analysts. Assisted with the development of the adhoc request intake process. Assisted with the business process for tracking incoming requests using SharePoint.

KPMG LLP Dallas, TX

Sr. Business Analyst 9/02 – 10/12

Managed relationship between business users and development team. Responsible for communication and documentation related to software development and maintenance projects. Coordinated and facilitated user meetings. Participated in the strategic analysis and business process analysis. Prepared presentation to assist in the business process analysis and define solutions. Prepared business requirements, functional requirements and use cases. Coordinated the detailed data gathering. Reviewed design documentation and facilitates user interface and prototyping sessions. Participated in functional and system testing. Coordinated and facilitated end user training. Reviewed test plans and scenarios. Used SQL for testing, data verification and reporting. Provided guidance to identify and resolved problems users have with numerous human resources, operations, and finance applications.

Training: Business Systems Analysis – Defining Business and User Requirements; Business Process – Mapping, Analysis and Improvement; Communicating- Up, Down, & Across the Organization; Project Management; Situational Self Leadership; Crystal Reports v9.0, SQL, Balsamic, Facilitation Skills, Agile Methodology, SharePoint

Arthur Andersen – Business Consulting Dallas, TX

Manager 4/98 – 7/02

Managed relationship between client and development team. Participate in the strategic analysis and business process analysis. Guide developers through the development phase of the system life cycle. Led development team through design and development phase of custom built java applications. Prepared and maintained project plan. Managed budgets using pricing tool. Developed IT Policies and Procedures for a Release Process and Version Control.

Experienced Consultant/ Sr. Systems Engineer

Developed project work plans, gathered business process data, documented functional and technical requirements, coordinated and prepared a detailed design document, completed system configuration, developed testing scripts, conducted training for core team members and end users, and managed the data conversion process.

Assisted with the development for the global implementation of PeopleSoft HR. Modified PeopleSoft delivered objects in order to customize the core product. Aided in the conversion of PeopleSoft 7.5 objects. Conducted the detailed system design, defined business processes, developed and customized panels, records and fields. Participated in system testing and data verification in order to ensure successful implementation of the product.

Training: PeopleSoft 7.5 Foundation (PeopleTools, SQL/SQR, PeopleCode); Oracle: SQL for Experienced Users, Develop Data Models and Design Databases; Java Bootcamp; XML, Ariba Certified Engineer

Education: Southern Methodist University Dallas, TX

BBA Management Information Sciences

University of North Texas Denton, TX

MBA Organizational Behavior/ Human Resources

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