Customer Service Professional Experience

Diamond Boykins

***** ********* ****, *** * North Little Rock, AR 72113 501-***-**** *******.*******@*****.***

Highly motivated professional with excellent leadership skills. Performance-driven individual who can create immeasurable success on a team and turn difficult problems into solutions.

Core Skills

Interpersonal Skills

Customer service

Customer appreciations

Organization

Punctual

Follow-up

Critical Thinking

Cash Handling

Microsoft word

Microsoft Spreadsheet

Proven Leadership Abilities

Team Oriented

Deductive Reasoning

Active Listening

Policy Interpretation

Professional Experience

Lowe’s

Customer Service

March 3, 2015- current

Key Results:

Train newly hired associates when needed.

Complete internet orders

Separate and organize media

Complete Lowe’s credit applications

Zoned all areas as needed. Assists in control of shrink and safety results.

Examined large cash bills and all checks for endorsements and to verify other information, such as dates, bank names, identification for the customers making the payments.

Adhered to Lowe’s policies and procedures.

Assisted customers with inquires in person or by telephone.

Completed all required compliance training. Maintain monthly and weekly quotas for offering Lowe’s credit cards.

Maintained a positive, friendly, and professional attitude and appearance at all times.

Greets customers and assists them as required to maintain the highest level of customer service.

Maintain professional dress standards and appearance.

Maintains appearance of the stores interior and exterior to company standards.

Academy Sports & Outdoors

Apparel Sales Associate August 19, 2013 – January 03, 2015

I have been ranked number one in apparel as the quickest and most efficient sales associate on the floor. My job description also contains overnight stocking if needed and cashier duties as well.

Key Results:

Provide prompt, friendly customer service.

Zone merchandise

Conduct price changes.

Set and maintain weekly ad signage.

Perform price/SKU look-ups.

Set and maintain planograms.

Unload merchandise from trucks.

Operate cash register and maintain knowledge of cashier procedures.

Answer and transfer telephone calls.

Attend training seminars.

Some travel may be required.

Required to learn company policies and procedures.

skills

l5+ Years of Strong Customer Service Experience and Selling Techniques

l20-30 WPM

lHandling Pressure

lMicrosoft Outlook

lProfessional Microsoft 10

lInternet Explorer

lSelf Confidence

lTime Management

lProblem Solving

lCritical Thinking

lMicrosoft Word

Education

JOHN L. MCCLELLAN HIGH SCHOOL –LITTLE ROCK, AR 2009-2014

PULASKI TECHNICAL COLLEGE LITTLE ROCK, AR 2014- Current

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