Customer Service Assistant
Resume:
- keyanabowen@yahoo . com - 469-***-**** -
Add r e s s : 6942 Al c a l a Gr and P r a i r i e TX, 75054 Bowen, Keyana J.
Profile
Strong work ethic with the ability to work well with others.
Versatile skill set with experience in customer service and sales.
Writes clearly/ concisely with documents.
Detailed oriented worker with administrative experience Education
Prairie View A&M University Fall 2013-August 2017
Degree: B.S in Health
Experience
Intern (University College - Academic Advising) (Summer 2017) Assist University College Academic Advising Center during peak of New Student Orientation, discuss choice of major and degree plans, and help with day-to-day operations of the Advisement Office. Also assist with the summer programs and summer camps as needed.
Work-Study Secretary/ Assistant (University College - Academic Advising) (Spring 2017) Provided information to callers and walk-ins. Facilitated organization and order during student registration period. Delivered important documentation to other locations on campus. Assisted with overall day-to day operations.
Work-Study Assistant (UC Computer Lab) (Fall 2015-Spring 2016) Provided support in the UC computer lab as well as working with computers, copiers, scanners and providing excellent customer service skills.
Student Resource Assistant (Residential Service Technician) (Fall 2014-Spring 2015)/ (Fall 2016) Demonstrated leadership qualities as well as a positive role model for freshman students. Provided a high level of service to residents while providing a residential environment conductive to academic and personal success by performing the required duties and adhere to policy and procedures of the university and American Campus Communities.
Cashier, Jenny’s Beauty Supply- summer position (May2015-August 2015) (May 2016-August 2016) Worked mainly on the cash register. Responsible for taking money in the form of cash or credit cards from customers in exchange for items. Provided change, balanced drawers and process card transactions.
Cashier, Sears -summer position (May 2014-August 2014) Primary job duties included operating the cash register, handling money and answering questions about merchandise and services. Maintained a clean work environment and assisted fellow employees with task.
Sales Associate, Papaya Clothing Store (November 2012-May 2013) Demonstrated outstanding customer service and selling skills. Also kept the floor clean and stocked with merchandise to be ready for sales events. Organized the selling floor and stock areas. Skills
Computer
Microsoft office, spreadsheets, E-mail, web and social media Interpersonal
Able to interact successfully with a wide range of people, knows how to interpret and use body language
Oral communication
Presents information and ideas clearly and concisely, with content and style, presents opinions and ideas
Customer service
Able to handle concerns and complaints from customers with manners Creative thinking
Able to generate new ideas, create new images or designs; find new solutions to problems, weighing the pros and cons
Financial
Able to keep accurate financial records, able to manage budgets Administrative/ clerical
Able to operate computers and other basic office equipment; able to design and maintain filling and control systems
Organization
Able to organize information in a systematic way; able to establish priorities and meet deadlines Adaptability
Capacity to adapt to new situations and settings and to tolerate change well; flexibility to adapt to the needs of the moment
References
Wylene Miles
*******@*****.***
Manager- Administrative Assistant
Rosena Noel-Barrs, Ph.D.
******-*****@*****.***
Manager- Professional Advisor
Lillian Shelly
*******.******@*****.***
Mentor
2
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