Active Directory Office
Resume:
expertise
Microsoft Exchange
Lync/Skype-for-Business
Active Directory
PowerShell
Windows Server
Lync/Skype-for-Business
Project Management
Quality Assurance
Systems Administration & Support
Cyber Security
Experience
More than 5 years experience in IT systems administration and support with focus on Microsoft networks, Windows server and Exchange messaging with Lync/Skype unified communications.
More than 20 years total experience in IT systems engineering, administration and project management.
professional
Quality
Services
Proven technical leadership and consulting experience in some of the most complex enterprise environments across the technology spectrum.
Highly available solutions that answer the demanding requirements.
Expertise in building Windows servers, array configurations, diagnosing server issues, updating firmware and PSP.
Implementation of virtual environments for labs, testing, migrations and special use cases; Microsoft Hyper V, VMWARE, VSphere, Virtual Box.
Possess intimate proficiency with Microsoft Exchange 2010 with regard to its administration and troubleshooting in a large-scale multi-site enterprise environment.
Apply working knowledge of Internet/Intranet technologies including security features.
Demonstrated working knowledge of network infrastructure and operations, including switching, routing, Ethernet, TCP/IP.
Utilize sound working knowledge of remote access technology (remote desktop manager, vSphere).
Use mobile messaging technologies including Blackberry RIM and Good Mobile.
Profound ability to effectively utilize time and resources to achieve optimum results.
Outstanding supervisory, analytical and interpersonal skills.
Strong ability to manage conflicting and changing priorities.
Business knowledge of Cloud Computing models, architecture and implementations in relation to Office 365.
In-depth knowledge of Active Directory and LDAP technologies on Windows.
Experience with on premises, cloud and hybrid environments.
Profile
Skills
Consulting
Experience working in active directory environments with experience supporting Windows 2003, 2008, 2008R2, 2012, 2012R2, Active Directory (AD) managing users, computers, implementation of Group Policies & managing Organization Units, Security Groups.
Experience with multiple Microsoft products including Exchange 2016, 2013, 2010, 2007, Office 365, Lync/Skype for Business, and Microsoft Office Suite with Outlook client and Outlook OWA.
Operational experience with mobile technologies.
Experienced in building reliable Exchange server solutions for specific consulting needs.
Solid background in technical support and maintenance of data confidentiality, security; design and expand strategic business planning process for program expansion and partnership
Strong analytical skills; able to work with technicians from various engineering disciplines to troubleshoot complex system-level issues.
Utilized email security tools such as DKIM, SPF and DMARC
Good knowledge with back-up and restore procedures and applications.
Capable of working independently or a team with little or no supervision: solving problems asking relevant questions to customers and engineers in relation to problem resolution.
Experience with server monitoring tools, and thorough understanding of Active Directory DC design, Schema, OU design, AD replication topology, and DC backup/restore procedures.
technical skills
Claritasestetiam
Processusdynamicus
Microsoft Servers
Exchange, 2010, 2013, 2016, Online, Lync server, Windows server 2008, 208R2, 2012, 2012R2, 2016
(Outlook Client/Windows Desktop Client)
Microsoft Cloud
Office 365, Lync/Skype-for-Business
Azure, Azure AD Connect (DirSync), Outlook Web (OWA,) Outlook on the Web (OOTW)
Microsoft Utilities
PowerShell (4.0, 5.0)
Active Directory
Active Directory Federation Services
Exchange Admin Center
Exchange Migration Tool
Exchange Management Console
Lync/Skype
Pool pairing, SQL instance, SQL mirroring, SQL clustering, Persistent Chat, Windows Fabric, User Groups.
Databases
SQL, POSTgre,
Database Availability Group (DAG)
Virtualization
Microsoft hyper-VMWare, VSphere, Virtual Box, Virtual Machine
Skills
High availability environments
Resiliency
Web services
Proxy and reverse proxy
Survivable branch
Session border control
SIP Trunk
Migrations and Upgrades
Distributed Groups
Dynamic Groups
Policy Administration
Mailbox Permissions
User permissions
Managed Availability
Critical Access Protocol
SPAM Filters
Cyber Security
Networks
Linux, Unix, TCP/IP, DNS, SIP, MAPI, SMTP, NFS, FTP, DHCP, POP, IMAP, WINS,
LAMP, Apache, TomCat, JBoss,
Veritas Cluster File System (VxFS)
Virtual memory, Front-end server, Back-end server, Mediation server, Director server, Central Management Store.
System performance
Logical Volume Management (LVM)
Web App server, Edge Server, CAS servers, CAS arrays, Archive server
experience
May 2016 – Present
lead exchange architect/engineer
AECOM
Tampa, Florida
Migrated Exchange 2013 on premises to Exchange 2016 on premises, establishing a coexistence between the on premises environments.
Responsible for all assessment, planning and design.
Architected a new messaging environment to include a dual DAG for high availability and failover scenarios.
Configured in-place archiving to preserve email archives.
Configured or implemented journaling of email communications to secure a copy of all communications.
Defined corporate retention policies and tags for email messages.
Secured Exchange by implementing spam filtering, anti-virus and threat management.
Switched over MX record in DNS settings post migration.
Troubleshot federation services between Exchange 2013 and Exchange 2016 on premises.
Implemented rich coexistence by enabling calendar sharing between Exchange on premises environments.
Performed validation of Federation configurations in enabling the coexistence between versions.
Decommissioned Exchange 2013 servers after successful migration and verification of Exchange 2016 content and services.
Verified contents of migrated folders to ensure consistency post migration.
Troubleshot issues with mailbox moves, monitored bandwidth and migration progress, and reported on status and any changes in planning that were necessary.
Implemented litigation holds and eDiscovery capabilities in Exchange 2016 to match those in Exchange 2013.
April 2015 -April 2016
senior exchange engineer
Millennium Partners
New York, NY
Implemented Exchange 2013 cutover to Office 365 withLync/Skype-for-Business.
Performed cutover migration to move customers to Office 365and coordinated with network security team to open required ports/URLs through firewalls.
Performed Office 365 tenant validation, identity management solution, and network bandwidth analysis.
Planned migration of user databases.
Configured auto-discover services for Office 365 post migration.
Verified Exchange web services and active sync functionality for Office 365.
Enabled Lync feature for Office 365 migrated mailboxes.
Responsible for Exchange Online design, configuration and migration services.
Responsible for providing and documenting assessment, solution, design and implementation for migration.
Helped users migrate *.pstfiles to Office 365.
Established and configured UM capabilities and migrated users with voicemail established on Unified Messaging to Office 365 with same functionality.
Used the Exchange on premise DLP policies for Office 365; to support and protect messaging servic NETBACKUPes on the cloud.
Provided migration pre-requisites, as well as pre-migration validation and post migration validation.
Provided inputs for network bandwidth requirements between ITnetwork and Office 365.
March 2014 -March 2015
exchange engineer
Actavis
Durham, North Carolina
Cutover migration from Exchange 2010 on premises Office 365. Migrated mailboxes and data to the cloud.
Migrated Exchange 2010 on premises to Office 365 and decommissioned Exchange 2010 after the migration success was verified.
Enabled Lync/Skype-for-Business for Office 365 migrated users.
Responsible for development, operations, maintenance, support, and documentation of the global Unified Communication platforms (in particular MS Skype for Business solutions).
Administered Microsoft Lync/Skype-for-Business in a production environment.
Setup of Voice policies as per the company requirement.
Enabled users for Skype for Business functionality and assign conferencing policies.
Continued support of Skype for Business deployment for IM, conferencing, A/V and telephony connectivity with integrated web services.
Performed Office 365 tenant validation.
Configured auto-discover services for Office 365 post migration.
Verified Exchange web services and active sync functionality for Office 365.
Responsible for providing and documenting assessment, solution, design and implementation for migration.
Instructed business unit leaders in archiving pstfiles to cloud.
Established and configured UM capabilities and migrated users with voicemail established on Unified Messaging to Office 365 with same functionality.
Mimicked the Exchange on premise DLP policies in Office 365 for supporting and protecting email and IM environments in cloud per Office 365 product capability.
Provided migration pre-requisites, as well as pre-migration validation and post migration validation.
October 2013 -March 2014
exchange engineer/ administrator
Brown Industries
Pueblo, Colorado
Expanded existing Exchange 2010 modifying architecture and adding Exchange 2010 servers with Office 365 hybrid using Azure AD Connect to synccloud with on premises.
Implemented Exchange 2010 servers per specifications and managed a small team to perform the installation, set-up and configuration.
Installed and configured Exchange servers for production and test environments following strict specifications.
Troubleshot Exchange server functionality, isolating root cause and determining a course of action. Responsible for ensuring messaging system uptime regardless of the source of the issue.
Managed Exchange servers, firewalls, and VPN.
Troubleshooting, configuring, maintenance, installations, imaging and deployment of Microsoft Exchange.
Used Exchange Management Console, Exchange Management Shell.
Implemented and tested new MS Exchange 2010 servers along with archiving systems.
Verified network and server configurations, tested virtual implementation, and readied servers for application deployment.
Implemented DAG for Exchange 2010 and add additional server node
Performance tuned and optimized Exchange 2010 servers for maximum performance and continued operation.
Managed servers using PowerShell scripting and Active Directory tools.
Troubleshot Exchange database problems, and performed restores.
Used PowerShell to create user mailboxes on Exchange 2010 and Office 365, create groups and set permissions.
Set group policies, and administered using PowerShell.
May 2012 -September 2013
systems administrator - network and messaging systems
Timeless Solutions, Inc.
Hyattsville, Maryland
Administered the company network systems including Linux/Unix, Microsoft Windows and Exchange messaging servers.
Responsible for the continued support of Microsoft Exchange 2010 and Lync 2010 unified communications environments in a high availability deployment.
Monitored Exchange software through native tools and SCOM.
Supported HUB, CAS and Mailbox server roles for Exchange 2010.
Responsible for creating new user and shared mailboxes, distribution groups, and security groups.
Managed and maintained a Microsoft Exchange 2010 enterprise environment of 2,000 users distributed over 3 Active Directory networks in a VMware virtual environment.
Implemented group policies and various strategies to improve existing systems.
Patched servers with updates and service packs following ITIL practices for change management.
Managed user, room, and group mailboxes in Microsoft Exchange 2010 to include mail flow troubleshooting and malicious email investigation and clean-up.
Used diagnostics to improve software stability and eliminate performance bottlenecks or security vulnerabilities.
Responsible for installing, configuring, upgrading, and patching multiple operating systems.
Troubleshot issues, distinguishing hardware-related issues from operating system-generated issues.
Reviewed data for deficiencies or errors, corrected any incompatibilities and verified output.
Managed systems using DNS, NFS, FTP, Apache, and DHCP
Configuration of LAMP servers.
Logical Volume Management (LVM)
Maintained regular/distributed/cluster files systems.
Working knowledge of Veritas cluster file system (VxFS)
Utilization of development tools and apache web servers – MySQL, PostgreSQL, JBOSS, TOMCAT.
Monitored system performance of virtual memory, and managed swap space, disk utilization and CPU utilization.
Identified problems and made recommendationto improve system performance.
Handled change requests and trouble tickets.
Knowledge of virtualization KVM and VMWare operating systems and technologies/ applications.
Scheduled server maintenance activities, including patching, and expanded file systems.
August 2010 -April2012
systems administrator
Westat, Inc.
Rockville, Maryland
Created and maintained users’ accounts, profiles, security, rights disk space and process monitoring.
Managed systems routine backup, scheduled jobs, enabled Cron jobs, enabled system logs and network logging of servers for maintenance.
Performed RPM and YUM package installations, patch and other server management.
Installed and configured Logical Volume Manager (LVM).
Documented all setup procedures and System-related Policies (SOP’s).
Provided 24/7 technical support to production and development environments.
Administrated DNS, and NFS services in Linux.
Provided technical support by troubleshooting Day–to-Day issues with various Servers on different platforms.
Troubleshot problems with operating systems, applications, remote access, email, and wireless, desktop applications issues while maintaining excellent customer service.
Performed operating system patchesIntroduced new servers to the network. Maintained and provided troubleshooting for network connectivity.
Updated and documented help desk tickets.
Setup computers and printers on the network.
Conducted hardware and software inventory.
Monitored project disk quotas and general disk space usage.
Documented and maintained technical documentation for new and existing projects.
SOP Administration; managed and maintained, version control and ensured projects were in compliance with SOPs.
Developed and maintained Project Experience database using INMAGIC Textbase.
Sept2005 -July 2010
helpdesk analyst
Digitalix
Ghana
Provided basic first level telephone/helpdesk support to end-user community on hardware, software and network related problems, questions, and/or issues.
Troubleshot problems with operating systems, applications, remote access, email, and telephone and wireless issues. Windows 7.
Performed operating system upgrades.
Setup computers and printers on the network.
Monitored TCP/IP network environment.
Conducted hardware and software inventory.
Performed virus protection software installations.
Customized user environment for users.
Troubleshot user logins using various remote login utilities.
Monitored client disk quotas and general disk space usage.
Scheduled Cron jobs.
Assisted in the research, evaluation, testing, selection, procurement, implementation and maintenance of new software/hardware/systems.
June 1990 -August 2005
group IT associate
Bamson Group of Companies
Ghana
Supervised nationwide installation and configuration of computerized mixers.
Planned and provided nationwide training for operators of Computer mixers.
Managed an online system to ensure supplies were always adequate in-country both at factories and retail.
Provided Project Archiving, initiated archive of request based on contract requirements.
Provided Project e-learning solutions, created and managed project Managed users, assignments in a Learning Management Systems.
Managed and maintained conflict of interest Database.
Created, maintained branches and distributors management database.
education& training
University System of Georgia/Coursera – Cybersecurity
Montgomery College – Linux Professional Institute
NCS Institute – Information Technology
University of Illinois at Urbana-Champaign/Coursera – Cloud Computing Concepts
University of Manchester/Coursera – Global Health and Humanitarianism
Yale University/Coursera – Financial Markets
University of Copenhagen/Coursera – Introduction to Global Health
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