Customer Service Administrative Assistant

SHERMEL DECOSTA HAMILTON

416-***-**** **********@*****.***

ADMINISTRATIVE ASSISTANT

Office Support Services Customer Service

Resourceful, solutions-focused and professional, with Administrative Assistant experience in a law office and as an Office Manager. Experience in Service Provisioning and Activation at Bell Canada.

Customer & Client Relations / Problem Solving

Administrative Support & Management

Attention to Detail and Strong Analytical Skills

Streamline work procedures and processes

Resource Optimization & Database Entry

Effective in adding to cost savings

Internal and external communications

Personnel Training and development

PROFESSIONAL EXPERIENCE

JARO Electronics Ltd. Basseterre, St. Kitts 2014-2015

Stock Manager

Administered all aspects of switchboard support (multi-line), greeting and welcome visitors, offering exceptional customer service. Applied skills in MS Office (Word, Excel, PowerPoint, and Outlook) to manage records and information in confidentiality. Updated lists and stayed abreast of various accounts to provide daily support to management teams.

Developed reputation as an effective communicator with strong presentation skills, able to research, prioritize and present information in an organized and concise manner.

Update database to show company stock on hand.

Performed random check of inventory on hand, to make sure that the supplies are available and ready to be shipped.

Order supplies when needed.

Caribbean Associated/Attorneys, Sands Complex, Basseterre, St. Kitts 2008-2014

Administrative Assistant Office Manager Receptionist

Championed all receptionist and office administration support.

Redirected calls; updated the current manual and e-filing system. Opened, stamped and distributed incoming mail.

Tracked employee hours with 100% accuracy, including overtime; submitted to the Human Resources department; prevented any discrepancies, thereby benefit by reductions in the time required for processing and reporting.

Provided office support services in the following but not limited to: filing, documentation, scanning files, photocopying, printing, the and creation of MS Excel-based spreadsheets, PowerPoint presentations.

Accountable for handling petty cash, calculating at the end of each day, tracking company expenses for the accountant.

Drafted confidential correspondence for management signature when required.

Replenished supplies and equipment, inventory control, and ordered with a view to cost savings.

Quick to learn new procedures and processes, and instantly adjusted to changes in schedule, team structure, assignment parameters and organizational objectives; adhered to administrative guidelines and legislation.

Demonstrated exceptional relationship building skills; time management and listening

SHERMEL DECOSTA HAMILTON, 416-***-****, **********@*****.*** … Page 2

Professional Experience continued …

Bridgewater Management, Charleston, Nevis (Closed) 2003-2008

Office Manager

Handled incoming calls, processed invoices, account files; updated time sensitive files in confidentiality.

Oversaw staff to ensure that they were performing at maximum potential.

Made decisive decisions; applied analytical and critical thinking in the best interest of the company.

Demonstrated proficiency in computer skills to develop business correspondence.

Participated in meetings by offering suggestions for discussion.

Trained and developed staff.

The ‘go to’ person who provided informative answers and guidance when needed.

Streamlined work procedures and processes to enhance efficiency

Contributed overall to improved organization cost reductions and overall performance of staff.

Adhered to government rules, regulations, and policies.

BELL Canada, Toronto, Ontario 1998-2002

Service Provisioning and Activation

Provide support to technicians.

Ensure follow up of tasks to avoid customer’s failure or delays.

Assigned cable and pairs to technician to enable customers to be functional.

Met company goals and targets.

Reflected a professional image with good voice tones and a warm, friendly and courteous manner.

EDUCATION

Bachelor of Arts in Political Science ● York University, Toronto, Ontario

General Arts & Science Diploma ● Seneca College, Toronto, Ontario

COMMUNITY INVOLVEMENT – VOLUNTEER EXPERIENCE

Volunteer, St. Felix Centre, Toronto, Ontario July 2017 – present

St. Felix Centre is a non-profit community center in downtown Toronto that was founded by the Felician Sisters. This facility dedicated to providing compassionate service and a safe, welcoming and respectful environment inclusive of all religions, genders, cultures, and abilities, including the homeless and seniors.

As a volunteer I will be participating in supporting functions and will become involved in almost all aspects of the Centre, for example, serving food, actively listening and responding to client group sessions, working with seniors, helping with the clothing bank. My goal is to develop more interactive counselling skills either one-on-one or in small groups.

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