Manager Microsoft Office

JERRY P. GOOCH

**** **** ***** ***** ******, AL *5244

205-***-**** (Home) 205-***-**** (Cell)

*******@*********.***

SUMMARY OF QUALIFICATIONS

** ***** ** ********** ********** roles of Measurement/Business Analyst and Requirements Lead in the telecommunications industry

Practical experience in the design, development, implementation and testing of new/improved product offerings

Comprehensive knowledge experience in requirements gathering and development/technical writing

Ability to prioritize and delegate to obtain desired results within required timeframe

Proficient in problem solving and conflict resolution

Experience conceptualizing, documenting and presenting creative solutions utilizing current business analysis tools and techniques

Training, testing and facilitation experience

SQL query knowledge

EMPLOYMENT HISTORY DESCRIPTION

Amdocs (2010-2017) AT&T (2000-2010) BellSouth Telecommunications (1988-2000)

Expert-Analyst, Business Analyst, Measurement Analyst, (2000-2017)

Identifying and analyzing specific measurement needs; developing effective metrics to differentiate a variety of telephony products

Mining data and analyzing monthly metrics for service requests, provisioning, installation and maintenance, assuring parity between AT&T and its competitors by validating data and reports

Conducting regression tests on code changes using previous month data, then verifying changes in production

Performing root cause analysis on reporting discrepancies (high volume, failed benchmark) following through on corrective action with the appropriate departments

Gathering data and providing documentation for system requirements

Senior Subject Matter Expert, Staff Manager (1988-2000)

Chairing an interdepartmental services coordination project team on the BellSouth staff which provided support to the 9 state teams in BellSouth

Directing a regional project team of BellSouth staff employees to effectively coordinate multi-area adherence to regional operational and procedural standards

Utilizing problem-solving and conflict resolution skills to achieve consensus on how to continually improve service-provisioning intervals among multiple networking departments

Developing, implementing and maintaining regional operational practices and procedures for various tasks on the area teams to provide standardized job descriptions across all states

EDUCATION & PERSONAL DEVELOPMENT

Bachelor of Science in Business Management, University of North Alabama, Florence, Alabama

Internal AT&T/BellSouth training including: Principles of Project Management, Business Analysis Workflow Modeling, Statistical Analysis, Time Management, plus a variety of other management development classes

TECHNICAL SKILLS

Teradata Assistant/Oracle SQL – Ad hoc Reports, Monthly Validations

Mercury Quality Center Test Director – System Requirements Repository

Microsoft Office

oWord – Documents, Requirements, Letters, Brochures, Tables

oExcel – Progress Reports, Parity Results Reports, Data Mapping, Data Analyzation, Tracking

oPowerPoint – Presentations (Overview, Training, Performance Charts)

oOutlook – Email, Scheduling, Task Manager, Contact Manager

oVisio – Layouts, Diagrams and Charts (Systems, Processes)

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