Daniel Soda

**** * ********, *******, ** *****

773-***-****

ac18y2@r.postjobfree.com

SUMMARY

Extensive Technical Documentation and Communications experience in a team environment.

PROFESSIONAL EXPERIENCE

Technical Writer and Documentation Specialist

August 2004-November 2016

Logility, Inc, Des Plaines, IL. (Headquarters in Atlanta, GA) Supply Chain Optimization Solutions - Rating, Billing and Tracking Software for the Transportation Industry (Truck and Freight)

Responsibilities of maintenance, revision and upkeep to all support documentation, including Help Files, installation guides and training materials for clients.

Created PDF instruction manuals and guides that outlined processes and procedures.

Documentation included graphs, charts and illustrations derived from screen displays and other media.

Kept track of improvements and revisions. Prepared documentation announcing improvements and product revisions for updated software versions.

Active role in maintenance and development team (programmers, developers and sales) to insure accurate completion of tasks following SDLC standards. Referenced contingency documents and interviewed development team for information re documentation revisions and updates. Assisted other team members and made improvements to streamline functions.

Adobe systems RoboHelp for HTML and Word (including conversion of Word and text files to HTML), chart and graphic creation, annotation and editing, all Microsoft Office Tools, PDF file conversion.

Performed quality assurance desktop software testing for existing clients in product enhancements and for updated editions of the software. Tracked and reported progress to programming team in Access-based reports tool.

Freelance Marketing Assistant and Office Support Self-Employment March 2002- July 2004

Provided accounting, billing, correspondence and software training services.

Programmer Analyst/Documentation and Quality Assurance Tester

July 1996–January 2002

Accenture, Chicago, IL Management Consulting and Professional Services

Three roles with Allstate Insurance as Client

Programmer/Analyst/Tester (Allstate Insurance Motor Club, Arlington Heights,IL)

Solutions Operations Consulting Assignment. Multi-Access Integration Functional Product Test, Direct Distribution Quality Assurance

Functional Programmer/Analyst (Allstate Insurance, Buffalo Grove, IL)

Business Processing Management Consulting Assignment. Integrated Risk Management System-PDS. Insurance underwriting policy profile testing, Auto and Property.

Programmer/Analyst (Allstate Insurance, South Barrington, IL – facility now closed)

Business Processing Management Consulting Assignment. Project Eclipse Commercial Auto and Property. Method/Lifecycle Project Testing.

Created test profiles and scenarios, execution of tests and results reported to client.

Documented solutions, tracked defect and resolutions.

Client server applications. AS400 mainline, Internet emulation system in test environment,

Systems maintenance, technical support and solutions documentation.

EDUCATION

DeVry University, Chicago, IL Bachelors of Science, Computer Information Systems

June, 1998

Roosevelt University, Chicago, IL Bachelors of General Studies Computer Programming

September, 1990

References upon request.

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