Executive Assistant, Administrator, Manager

Jennifer Wagoner

719-***-**** – ********.***********@*****.*** - https://www.linkedin.com/in/jennifer-wagoner-a54b6b92/

Over 15 years’ experience as a top performing Administrative Support professional, with increasing responsibilities and title, in both the private and public sectors. Possessing an established reputation for leadership, professionalism, integrity, and confidentiality.

SOFT SKILLS

Confidentiality, Diplomatic, Strong Work Ethic, Organized, Collaborative, Punctual, Positive Thinking, Decisive, Confident, Process Improvement, Self-Motivated, Leadership, Agile, Punctuality, Focused, Analytical, Effective Communicator, Critical Thinker, Multi-tasking, Problem Solving, Self-Monitoring, Adaptability, Integrity, Emotional Intelligence, Friendly Personality, Research, Teamwork, Time Management, Planning and Prioritizing, Conflict Resolution, Time Management, Stress Management

HARD SKILLS

Microsoft Office Suite Proficiency, Writing, Executive Support, Public Speaking, Schedule Management, Data Entry & Extraction, Document Control, Meeting Coordination, Supply Acquisition, Reporting, Construction Experience, Troubleshoot, Teaching, Technologically Proficient, Accounting Skills, Employee Performance Management, QuickBooks Proficiency, Quicken Proficiency, Typing, Meeting Minutes, Event Management, Realtor, Customer Service, Spreadsheet & Database Development, Policy Development

EDUCATION

B.S. Business Management

CompTIA Project + Certification

Real-Estate License

REFERENCES

Available upon request

RELEVANT EXPERIENCE

COLORADO DEPT. OF CORRECTIONS

Colorado Parole Board Administrator

February 2015 – present

Delivered accomplished executive level support of Governor appointed positions, using a highly evolved sense of confidentiality.

Developed agendas, scheduled meetings/events, while maintaining multiple schedules.

Analyzed operations, business and staff performance, and workflow processes; conceived and directed new operational efficiencies that improved communication, performance measurements and job satisfaction.

Hired, supervised, motivated and developed the Office Manager; while guiding other staff members, resulting in resolution of issues and improvement in team cohesiveness and overall performance.

Managed collaborations with other related offices to address operational questions and to investigate, design, implement, and enforces board guidelines and policy in accordance with existing statutes and parole board rules.

Defined and resolved procedural and/or legal concerns; investigates complaints, solved complex operational procedural problems as they arise.

Acted as the senior policy advisor to the Chairperson, and HR representative for the Board.

Acted as liaison to the Parole Board by responding/corresponding behalf of the Board using statutory interpretation, policy/procedural knowledge, in a highly diplomatic manner.

Forecasted and maintains annual budget and ensures purchases align with State Fiscal Rule.

Acted as senior policy advisor to the Board Chairperson.

Effective collaboration with stakeholders from various professional backgrounds.

Demonstrated adaptability while providing excellent customer service in a busy environment while managing other various work priorities.

Developed annual budget based upon analysis of historical expenditures.

Directed Board operations utilizing independent & analytical decision-making.

Colorado Parole Board Office Manager

May 2013 – February 2015

Hired, supervised, conducted performance evaluations, conflict resolution, and managed staff, resulting in increased morale, productivity, and collaboration.

Conceptualized and designed scheduling system to manage 21,000 yearly hearings, streamlining scheduling process, saving countless man-hours. Coordinated with the Governor’s Office of Information Technology to produce/implement application.

Increased office productivity through collaboration with multiple entities by streamlining communication processes.

Conceptualized, designed, and maintained Parole Board web-site.

Developed annual budgets, created databases to track expenditures to provide monthly reports.

Collaborated with various Colorado Department of Corrections’ Divisions to improve operations.

Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and managing, arranging, and coordinating executive calendars, travel, contacts, conference bridges, appointments, and luncheons/events.

Administrative Assistant III (Custody Control & Warden Support)

May 2011 – February 2013

Demonstrated capacity to provide comprehensive support for senior-level staff, including managing and coordinating projects and processes in support of effective business operations.

Proven track record of accurately maintaining detailed records, generating reports, coordinating meetings, and multitasking within fast-paced atmospheres.

Responded to incoming verbal & written communication on behalf of prison management.

Researched, analyzed, evaluated, & created reports for management.

Utilized Microsoft Office Suite to create presentations, databases, and letters.

Managed nine budget lines, adhering to State fiscal rule.

Delivered exceptional customer service skills, with attention to detail, in a detail-oriented environment.

Administrative Assistant III (Parole Board)

February 2010 – May 2011

Delivered excellence in customer service as the first point of contact. Word process support in all areas.

Responded to incoming verbal & written correspondence on behalf of the Board.

Analyzed and assessed duties to prioritize appropriately.

Researched, analyzed, and reported data.

Demonstrated flexibility and superb work ethic in enthusiastically taking on special projects in addition to primary office administration responsibilities.

Remained apprised of statutory obligation and conducted work processes accordingly.

JACOBS ENGINEERING GROUP LLC

Office Manager (CSPII Project)

November 2007 - February 2010

Provided excellent executive level support to Program/Project Manager.

Coordinated meetings, and nationwide event.

Developed electronic & hard copy filing structure, organized scanning of existing document files.

Instituted procedures to improve efficiency.

Developed and tracked annual budget for office furniture and equipment, office supplies, building and ground maintenance.

Provided oversight of office operations, office equipment, as well as corresponding and annual budgets. Direct report to Program Manager.

KELLER WILLIAMS PERFORMANCE REALTY

Realtor

August 2007 – September 2009

Prepare documents such as representation contracts, purchase agreements, closing statements, leases, and deeds.

Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting based on current market conditions

Conduct quarterly seminars and training sessions for sales agents to improve sales techniques

Advise sellers on how to make homes more appealing to potential buyers increasing selling advantage.

Evaluate mortgage options helping clients obtain financing at the best rates and terms.

Achieved city-wide recognition as Rookie of the Year.

WAGONER CONSTRUCTION LLC

Bookkeeper/Member

April 1997 - Current

Developed individual job budgets to track profit/loss, resulting in improved financial outcomes.

Provided comprehensive administrative/bookkeeping support through QuickBooks, and Microsoft Office proficiency.

Managed payroll processes, filing of quarterly/yearly taxes, year-end audit reports, First Report of Injury/follow-up care.

Negotiated with banks, insurances, vendors, and employees on behalf of the company.

Acted as first point of contact for Workman’s Compensation Insurance, Liability Insurance, & Internal Revenue Service.

Acted as accounts payable/accounts receivable representative.

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