RALPH M. “TREY” PATTERSON, III

* ********* *****

North Little Rock, AR 72116

501.680. 3283

OBJECTIVE: To provide an advanced level of network, server, PC and application Support and Maintenance that will enable computer related functions to be done promptly and effectively.

QUALIFICATIONS: Over 20 years of progressive experience in network administration, system administration, data communications, network infrastructure, hardware/software installation, PC, server and network troubleshooting. I have over seven years experience in Windows NT, Windows Server 2000,2003 and Novell network operating systems, SQL server and databases. I have extensive experience with T1, cable and DSL equipment, as well as trouble shooting these types of devices. I have over 10 years experience in network infrastructure and three years experience in IT Management.

EXPERIENCE: Info Tech 07/15/2013 – Present

Providing IT support for various Little Rock, AR based companies. Network Server Support, Desktop Support, Windows Server, Exchange Server, Active Directory, Hyper-V, Network Hardware, Configuring Cisco Routers and Cisco LAN and WAN Switches, IPX/SPX, Net BIOS, ISDN and Cisco IOS, Windows 7, Windows Vista, Windows 8 Windows XP, Windows 2000, Watchguard Technologies,SCOM 2012

GDH Consulting – Blue Cross Blue Shield

12-12 to 7-15-2013

Monitoring and managing all servers and network devices at the Network Operations Center. Responsible for trouble shooting, problem resolution, patching, install and implementation. Work with System Center Operations Manager for monitoring and managing alerts.

Spherion – IBM- IC BUS Contract – August 2010 – July 2012

Providing IT support for ICBus Company. Network Server Support, Desktop Support, Windows 2000 and 2003 Server, Exchange 2003, Active Directory, Network Hardware, Configuring Cisco Routers and Cisco LAN and WAN Switches. Microsoft SQL 2000 and 2005 Server. Windows XP, Microsoft Office Applications.

Maverick Technologies – Sept 08 – March 10

Providing network, server and desktop support. Microsoft Server 2000, Server 2003, Microsoft SQL Server 2000 and 2005. SQL Database administration. Configuring and maintaining Cisco routers and switches. Installing and troubleshooting network hardware, also providing support for Lotus Notes Windows 2000, Windows XP Pro. Responsible for supporting various SQL applications. Trouble shooting and maintaining shipping and receiving servers and applications.

Info Tech Of Arkansas – Febuary 07 – September 08

Providing IT support for various Little Rock, AR based companies. Network Server Support, Desktop Support, Windows 2003 Server, Exchange 2003, Active Directory, Network Hardware, Configuring Cisco Routers and Cisco LAN and WAN Switches, IPX/SPX, Net BIOS, ISDN and Cisco IOS Windows XP, Windows 2000, Watchguard Technologies.

PC Assistance

January 2006 to February 07

Providing IT support for various Little Rock, AR based companies. Network Server Support, Desktop Support, Windows 2003 Server, Exchange 2003, Active Directory, Network Hardware, Configuring Cisco Routers and Cisco LAN and WAN Switches,

IPX/SPX, Net BIOS, ISDN and Cisco IOS Windows XP, Windows 2000, Watchguard Technologies, Terminating and troubleshooting twisted pair, and fiber optic cable.

EDS/Weyerhaeuser

July 2005 to January 2006

IT Contract

Providing IT support at various Weyerhaeuser sites within the state of AR. Providing support for the following: PC, End User, Windows XP, Windows 2000 Server, Windows 2003 Server, Exchange 2003, Active Directory, Network Hardware,

Cisco Routers, Cisco LAN and WAN Switches, VPN Architecture, Layer 2 and Layer 3 Connectivity, IPX/SPX, Net BIOS, ISDN and Cisco IOS.

Skarda Law Firm, P.L.L.C.

July 2004 to July 2005

Systems Administrator - Contract

Configuring and monitoring Cisco routers, switches, pix and servers utilizing Microsoft Server 2003 and WatchGuard Technologies. Providing support for the following systems, Windows NT Server 4.0, Windows 2000 Server, Windows XP, Windows 2000 Professional, Windows 98, SQLBase 7.0, SQLBase 7.5.1, Lotus Notes 512 and 6, Windows NT Workstation 4.0, Experience with Active Directory, Exchange, VPN Architecture, Layer 2 and Layer 3 Connectivity, IPX/SPX, Net BIOS, ISDN and Cisco IOS. Network Design Consultation along with cable and backbone problems including terminating and troubleshooting twisted pair, and fiber optic cable.

CorVel Corporation

September 2000 to July 2004

District Systems Administrator

Providing pc, server and network support utilizing the following systems: Windows NT Server 4.0, Windows 2000 Server, Windows 2000 Professional, Windows 98, SQLBase 7.0, SQLBase 7.5.1, Lotus Notes 4.6.5 and 5.0.5, Windows NT Workstation 4.0, VAX Server, Cisco Routers, 3COM, HP hubs and switches IPX/SPX, Net BIOS, ISDN . I have extensive experience with T1, cable and DSL equipment. Also responsible for Management of IT staff as well as supporting various end user applications and databases.

Self Employed

April 2000 to September 2000

I was responsible for going out and retaining the customer and then I provided all of the pc, server and network support for the following contracts: Skarda Law Firm, P.L.L.C., Employer Staffing of America - Pine Bluff & Little Rock Branch Office, DeLoache & obinson, P.L.L.C., and Arkansas Capital Corporation.

University of Arkansas for Medical Sciences

October 1997 to April 2000

Network Engineer / PC Desktop Support

Responsible for design and maintenance of network infrastructure. Also responsible for the following duties: configuring and maintaining hubs, switches and routers as well as troubleshooting PC’s, servers, AS400, cable and backbone problems including terminating and troubleshooting coax, twisted pair, and fiber optic cable; administering Windows NT Networks.

Custom Micro

December 1995 to October 1997

Service Technician

Responsible for the installation, troubleshooting, configuration and repair of Custom Micro PC’s. Experience with the following operating systems and software: Novell 3x, 4x, Windows NT 3.51, 4.0, Windows95, Windows 3x, Dos, Microsoft Office, Microsoft Exchange. Responsible for the following service contracts: University of Arkansas Medical Sciences, Skytel Corporation, and Raytheon Aircraft Company.

Enterprise Staffing Professionals

April 1995 to October 1995

Computer Technician

Responsible for the installation of all hardware and software including Dos, Windows, and all Windows compatible programs, testing and troubleshooting of computer systems for EDS, Sprint, and Bell Atlantic.

Dillard Department Stores, Inc.

October 1993 to March 1995

Support Center Analyst

Responsible for support and problem determination performed for users within the Dillard Corporation and related vendors, phases of data communications (from satellite to T1 related equipment). Supporting store operations, equipment repair, vendor video, satellite transmissions and tracking various problems. Experience with the following systems and applications: OS/2, DB2, AS400, CICS Manager, TSO, Netview, VPS, and TPX.

EDUCATION: Arkansas State University at Beebe

North East High School, North Little Rock, Arkansas

CLASSES: Novell 4.11, WindowsNT 3.51, CICS Manager, Introduction to DB2, Lan Networks, OS/2, AT&T Communications I&II, AT&T Tridom Satellite Communications, 3Com Corebuilder 7000 Technologies

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