Customer Service Manager
Resume:
Dorcas Mathe
Excellent customer service provider.
Pretoria, Gauteng 0122
************@*****.*** - 060*******
I like to work with and around people in a busy or quite enviroment. I can work accurately with cash and deliver the most excellent customer service ever.
WORK EXPERIENCE
Front end controller
Shoprite - 2011 to 2013
Responsibilities
Check for faulty tills before the store opens, make sure cashiers have enough change in their drawers. Check how many cashiers and till packers are scheduled for the day, arrange for their tea and lunch breaks. Void and save transactions, and I also did refunds and exchanges for customers. Accomplishments
Working well with all employees, showing them respect which they also showed me, led my name being shortlisted for the training manager post.
Skills Used
Mediator, between customer and employee.
Cashier
Shoprite - Pretoria, Gauteng - 2009 to May 2011
Responsibilities
I made sure to arrive before my shift starts, order enough change and make sure the till point is clean and tidy. Before helping any customers make sure I have extra till slips and extra plastic bags. Greet the customer then scan their products, pack them, give the customer their change and slip Accomplishments
Good customer service that led to customers telling the manager how good I am at my job, that led to me getting promoted to be the front end controller.
Skills Used
Accuracy and patience.
EDUCATION
Certificate in Grade 12
Tshwane north college - Pretoria, Gauteng
2003 to 2003
ADDITIONAL INFORMATION
References:
Stephan Venter: Shoprite manager
Emily koert: Senior controller shop rite
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