Objective Customer Service / Technical Support Representative /

Help-Desk

Experience Technical Support Advisor, Transcom (Apple Computers) – Jul 2016-Aug 2017 Mac+ and iOS technical advisor for Apple Computers. Telephone support for Apple MacIntosh desktops, MacBook laptops, iPhone, iPad, Apple Watch, MacOS and iOS operating systems. Online troubleshooting and issue resolution. Freelance Programmer / Designer / Internet Developer Graphic Designer / Website Developer and Administrator – 2009–2011

Freelance graphic design utilizing Photoshop for clients' advertising needs. Web design and development using both Dreamweaver and the Joomla! Content Management System (CMS). Apache web server installation, maintenance and administration. Internet Developer and Graphic Designer, Kevin's Fine Outdoor Gear & Apparel – 2004-2005

Maintenance and design of company website. Graphic design utilizing Photoshop for both internet and advertising purposes. Database management, creative writing and editing. Information Systems Manager, Imperial Packaging – 2003–2005 Data acquisition, calculation and reporting regarding plastic extrusion machinery, material usage and production costs. Worked almost exclusively in Microsoft Excel. Performed job cost estimating and final costing. Processed order information and printed weekly and monthly reports. Certified forklift operator.

Freelance Programmer / Designer / Internet Developer Installs / Setup / Maintenance / Data Management

Interface design and development for stand-alone software products, executive demonstration packages and internet web sites. Primary tools used: Toolbook 5, Photoshop, Illustrator, Premiere, PowerPoint, 3D Studio and a variety of other IDEs. Developed high-end multimedia products. JavaScript and HTML coding.

Dan Puskar - 229-***-**** - ac18q1@r.postjobfree.com Dan

Puskar

11588 US HWY 84 East

Unit 6

Thomasville, GA 31757

M 229-***-****

ac18q1@r.postjobfree.com

Product Assembly Lead, Autodesk 1993-1995

Lead for specials division of Product Assembly Department. Coordinated product assembly for critical and must-ship orders, directing an assembly line of up to five people. Performed Quality Assurance checks for full product line at all assembly stations. Performed light computer operation, label editing, report generation and user support. Quality Assurance Technician / Technical Support Coordinator, Broderbund Software 1988-1990

Pre-release product testing. Performed hardware/software interface and checklist testing for a variety of different platforms including MS-DOS, Mac OS, Windows and C-64. Debugging and in-house troubleshooting. Coordinated integration of problematical Technical Support issues into QA for further evaluation.

Technical Support Specialist Tech II, MicroPro International 1987-1988 Online telephone troubleshooting for end user support. Assisted customers with a variety of issues regarding WordStar and related software products. Step-by-step walkthroughs with customers to resolve technical issues.

Education Apple Mac+ and iOS certified through Apple Self-Educated in Adobe Photoshop, LINUX, LAMP Server, Joomla CMS and other skills Completed course in OpenScript programming through authorized instructor Completed training course in 3D modeling and animation at Autodesk Attended Santa Rosa Junior College part time

High School Graduate at Rancho Cotate High School, Rohnert Park, CA Skills Apple Mac+ and iOS Hardware & Operating Systems expert Ability to learn on the fly. Accept new tasks and responsibilities with ease and with minimal a ssistance. Type 65 wpm.

Knowledge of Joomla, Dreamweaver, HTML / XML, PHP, JavaScript, Photoshop, GIMP, Microsoft Office, OpenOffice, Microsoft Windows, Linux, LAMP (Linux Apache MySQL PHP) Server

References Professional references provided upon request. Dan Puskar - 229-***-**** - ac18q1@r.postjobfree.com