Customer Service Data Entry

Stephani D. Harper

[*** Calder, Duncanville, TX,*5116] [469-***-****] [**********@*****.***]

Objective I am seeking a position that focuses on increasing customer care and office management.

Experience [Customer Service Agent]

[October 2016-Present] [Iqor], [Richardson, Dallas]

[Obtains client information by answering calls; interviewing clients; verifying information.]

[Determines eligibility by comparing client information to requirements.]

[Informing clients by explaining procedures; answering questions; providing information.]

[Data Entry 10 key by touch]

[Supervising/Training small groups.]

[Front Desk Attendant/ Receptionist]

[January 2011-November 2016] [Duncanville Recreation Center], [Duncanville, Dallas]

[Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquires.]

[Data Entry 10 by Touch]

[Responsible for opening and closing facility.]

[Balance Daily cash drawers.]

[Daily cash deposit procedures.]

[Utilize specialized software(Class) to input and maintain memberships, rentals, register participants in classes along with taking payments.]

[Accounts Payable/Accounts Receivable.]

[Maintain and organize handouts also rental contracts and membership registration forms.]

[Substitute clerical assistant/Special Education Assistant ]

[August 2007-June 2009] [Duncanville ISD], [Duncanville, Dallas]

[Substitute as an attendance clerk and maintain accurate attendance reports for students.]

[Data entry as needed.]

[Use of multi-line and multi-function phone system]

[Work one on one with students with developmental and mental disabilities.]

[Work in small groups to increase the life skills of higher functioning special needs children]

[Receiving Clerk/Receptionist-Hairstylist]

[August 2009- December 2009] [JC Penney], [Cedar Hill, Dallas]

[Check in all merchandise for accuracy.]

[Ensure that all pallets were accounted for and properly checked-in.]

[Provide positive customer service for walk-in clients and answer phone calls.]

[Schedule appointments for clients and hairdressers.]

[Make sure that all products were well stocked.]

[Perform client services as requested.]

Education [Elsie Robertson High School], [Lancaster, Dallas]

[August 1992-May 1996]

[Diploma]

Interests [I am enamored with serving people and providing white glove customer service.]

References References are available on request.

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