Project Manager Management
Resume:
Nicolle Thomas
*******.*******@*****.***
www.linkedin.com/in/nicollethomas1/
Areas of Expertise
Acquisitions
Client Relations
Compliance
Due Diligence
Excel
MSP, AS400, LSAMS
Policies & Procedures Writer
Process Improvement
Project Management
Research & Resolution
Service Release
Vendor Management
Experience
Rushmore Loan Management Services Dallas, Texas
Acquisitions Project Manager 2013 to Present
Provide project management oversight to all activities within the Loan Boarding process by ensuring that milestones and SLA’s established for each process are being completed
Host initial calls with prospective servicers to ensure smooth on-boarding process
Ensure the applicable scope and timing of activities is being applied
Prepare checklists and project plans that consolidate and document data for trend analysis
Produce internal communications to each business unit to inform of current servicing transfers
Work directly with target audiences and subject matter experts to determine needs, establish tasks and milestones and acquire relevant information to produce and deliver communication, policies and procedures
Collaborate with Transaction Management to perform due diligence and analysis on mortgage servicing portfolios
Provides ongoing support for the update and maintenance of policies and procedures and other governance activities
Establish a communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project
Key Accomplishments:
Enhanced the efficiency of on-boarding process by streamlining department procedures
Led over 150 projects which resulted in over 500,000 loans converted to the servicing system
Played a key role in the successful transfer of $18 Billion in assets
Ocwen Financial Corporation
(FKA Homeward Residential, Inc.) Coppell, Texas
Acquisitions Project Manager 2009 to 2013
Lead support to capital markets acting as the single point of contact to correspondent lenders to ensure smooth, daily upload of loan transfers
Reviewed transaction data, collateral information, due diligence, and the management of post funding adjustments
Reconciled each purchase advice to servicing transfer reports from lenders and capital markets team
Researched and resolve variances in loan documentation after loan boarding
Produced moderately complex internal communications to each business unit to inform of current servicing transfers
Key Accomplishments:
Processed post funding adjustments on discrepancies between purchase advice within 48hrs
Streamlined the correspondent lending channel process
Developed, fostered and maintained new and existing client relationships through existing client follow-up and
face to face meetings
MGC Mortgage, Inc. Plano, Texas
Project Manager 2008
Managed a team of 5 contractors to process incoming data for mapping to servicing system
Created checklists for analysts to follow to ensure data mapping accuracy
Provided ongoing support to internal departments to ensure quality service
Created project work plans and meeting materials for presentations
Overhauled training manuals for loan on-boarding
Collaborated with lines of business to validate that observations identified by internal analysts are remediated with established deadlines
Updated workflow tracking database as applicable to ensure data integrity and accurate reporting
Key Accomplishments:
Ensured RESPA, TILA and CFPB compliance.
Met all departmental letter requirements such as; the Goodbye, Welcome, 404 and Debt Validation
Provided high level updates to C- level executives and acquiring servicers on project status.
JPMorgan Chase
(FKA EMC Mortgage Corporation) Lewisville, Texas
Project Coordinator 2003-2007
Performed deal level due diligence prior to transfer.
Collaborated with internal and external stakeholders to provide transparency and understanding of servicing.
Initiated and hosted conference calls to establish critical due dates, review and explain Acquisitions documents (Servicing Transfer Instructions, Servicer Questionnaire, etc.) and resolve exceptions.
Coordinated the exchange of information between servicers such as; prelim, final and ad-suhoc reports along with invoices, payment and comment history and images.
Partnered with the conversion team to reconcile all balances and compare to the funding settlement and prior servicer's raw data
Facilitated the transition of servicing images, invoices, payment and comment history to the appropriate business unit.
Key Accomplishments:
Ensured RESPA, TILA and CFPB compliance.
Met all departmental letter requirements such as; the Goodbye, Welcome, 404 and Debt Validation.
Maintained organization through the use of policies & procedures, folder naming conventions, utilizing and completing standard templates, completing checklists and maintaining audit trails.
Wells Fargo Dealer Services Irving, Texas
Credit analyst 1998-2003
Conducted credit analyses using standard methods and tools of aggregated data provided by lenders
Acted as a liaison among account executives, dealerships, and underwriters
Examined empirical data showing consequences of variations made to standard credit
Prepared reports for finance managers with findings and recommendations
Assigned credit scores to aggregated data from multiple loans based on the company’s loan origination
software
Key Accomplishments:
Adept at handling high levels of responsibility
Built successful relationships with clients and customers
Maintained organization through the use of policies & procedures
Education
Dallas Baptist University
BAS, Communication
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