Customer Service Human Resource

********@*****.*** 216-***-**** **** Summersweet Dr. Clinton, MD 20735

Keitia Johnson

OCCUPATIONAL SKILLS

* Human Resource Management * Recruitment *Budget Assessment

*Strategic Programming *Organizational Development *Onboarding and Deprovisioning

EDUCATION

Master of Science, Human Resource Administration

Central Michigan University, Mount Pleasant, MI August 2017

Bachelor of Art, Communication

Eastern Michigan University, Ypsilanti, MI December 2013

PROFESSIONAL EXPERIENCE

HR Intern

ONE Campaign, Washington D.C

July 2017- October 2017

Facilitated full-cycle recruitment

Created recruitment strategies to help assist in bringing in more candidates and placement concepts, practices and procedures to assist managers with staffing needs

Helped create and re-structure fellowship program

Developed and coordinated employee relations programs

Helped developed Executive on-boarding handbook

Assisted in learning & Development, recruitment and HR Generalist activities.

Created vacancy announcements flyers to be posted on career sites

Onsite Facility Coordinator

ADP/CBRE, Ann Arbor, MI

May 2015- September 2016

Served as a project manager for facility related projects

Managed safety and security systems

Managed a $10,000 business transaction budget

Completed building reports and maintenance operations

Google Business Specialist

Genpact, Ann Arbor, Michigan

December 2014- May 2015

Operated a cross-functional role, critiquing internal tools and provided feedback to clients regarding brand representation and management

Provided account recovery assistance for all Google service with onsite clients

Completed data analysis, policies, and procedures to resolved customer issues

Customer Service Representative

Thomson Reuters, Ann Arbor, MI

April 2014- September 2014

Enforced brand representation and brand management

Assisted in order processing, product assistance and billing inquiry, etc.

Promotions Coordinator

J&L Marketing, Ann Arbor, MI

July 2013- December 2016

Facilitated upselling, push selling and RAW analysis for clients

Traveled to various states to present information to potential clients

Coordinated promotional events and managed sales inventory

ORGANIZATIONAL EXPERIENCE

General Member, SHRM

New Member Recruiter, Alpha Kappa Alpha Sorority, Inc

December 2011- December 2013

Managed Candidate paperwork and sensitive materials such as social security numbers for background checks.

Developed interview questions for potential new member candidates

Used organization’s website to Electronically manage new member candidates information.

INTERNSHIP EXPERIENCE

Productions Intern, WTVS PBS Detroit

July 2013- December 2013

Marketing Specialist, Mentor 2 youth

January 2012- April 2013

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