Manager Sales
Resume:
Nomusa Nzama
Level *- * Hogben Street, Kogarah, NSW 2217 +61-469-****** I ac18jt@r.postjobfree.com Linkedin Profile
Personal Profile
I am an energetic, ambitious and resourceful leader with a sound and optimistic outlook in vast spectrum in Professional Banking. I possess over six years working experience as a Professional Banker Team lead roles and have an excellent ability in customer solutions, coupled with the ability to communicate comfortably at all levels. I’m a member of The Institute of Bankers in South Africa -Professional Banker (PBSA) and completed IELTS accreditation.
Employment History
Standard Bank January 2015 – May 2017
Professional Banker Team lead - Vehicle Asset Finance (VAF) Sales Centre
Customer retention and stakeholder management
Manage, coach and motivate Teams performance
Implement operational plan aligned to the overall VAF Sales Centre plan for managing and concluding applications received from branches, Private Banking suites and dealer network for customer solutions
Drive sales execution and revenue growth for the dealer portfolios driven by the team -understanding and managing the operational risks and costs, to achieve operating sales targets. Key responsibilities
Developed quantitative revenue forecasts used to create reliable budgets
Risk and compliance management
People management - conduct monthly appraisals using scorecards, process charts, recruitment etc.
Managing the processing and finalization of applications received from the VAF Dealer
Standard Bank January 2010 – December 2014
Professional Banker Team lead – Personal Business Banking Operation Shared Service (PBB OSS)
Manage and Develop Teams in Vehicle Assets Finance, Home loans, Card and Transactional products
Manage the service to Departmental budget (Finance Costing and Finance requirements, Income statement analysis and management, Accruals and impact on Flash Income Statement, Cost Base - Create a story line and Benefit tracking)
Manage Risk and Compliance to FAIS, Anti Money Laundering and FICA
Plan and manage daily workflows and ensure that turnaround times are achieved.
Facilitate Transformation for the Bank
Manage and coach / motivate Teams performance
People management - conduct monthly appraisals using scorecards, process charts etc.
Apply the six sigma Methodology for service optimization
Holland Education in Commerce Facilitation
Tutor March 2008 – March 2009
Facilitate English for communication class (Grade 4-7)
Schedule all classes on a weekly basis
Execute facilitation projects
Computer literacy and instructional design skills
Role governed by tight deadlines, high standards and significant work pressure.
Vodacom (South Africa)
Customer Service Consultant June 2009 – August 2009
Met and exceeded monthly sales quotas.
Compile TAT (Turnaround time) spread sheet of all the daily activities using Word, Excel, Presentation Information System.
Drive sales continually for company profit margin while building stakeholders relationship.
Neuropsychology Clinic (South Africa)
Personal Assistant/ Payroll Officer December 2005 – January 2007
Manage office schedules, organized office functions and oversaw daily operations of small office team.
Monthly Payroll processing.
Maintain confidential employee records.
Performed basic accounting functions - including cash reconciliations and wire transfers.
Skills & Expertise
Operational Management
Develop and implement programmes
Problem solving
Customer Engagement
Risk and Compliance Management
Change management
People Management
Agile business analysis
Financial skills
Education & Qualifications
Honours in Business Administration, Milpark Business School (South Africa), 2015
Advanced Diploma in Business Management, Milpark Business School (South Africa), 2013
Bachelors in Psychological Counselling and Public Administration, 2010
References
Vivian Reddy
Standard Bank (South Africa)
Head - Senior Manager, Remediation Execution
Abbott, Clinton C
Standard Bank (South Africa)
Architect, Functional, Core Banking
+27-11-636-**** or +27-717******
David Wilson
I-Site Business (United Kingdom)
Lead Consultant
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