Customer Service High School

Kenneth W. Gibson Sr.

**** ********* ******, ********* *******, OH ( 2-16-513-**** ac18ih@r.postjobfree.com OBJECTIVE

To obtain employment that utilize my experience in operations and management. PROFESSIONAL EXPERIENCE

Gibb’s Lounge-Cleveland Heights, OH

Owner & Operator; April 2003 to February 2017

-Developed business from start-up to generate 7-figure revenues annually

-Hired, trained, and supervised a workforce of more than 20 employees

-Increased business year-over-year by implementing grassroots and mass media marketing

-Cultivated relationships throughout the city of Cleveland to become an esteemed member of the business community and community at large

Ben Venue Laboratories-Bedford, OH

Senior Technician/Aseptic Processing; S eptember 1993 to August 2002

-P repared for pharmaceutical production by reviewing production schedule, clarifying specifications, calculating requirements, and assembling materials and supplies

-Worked in collaboration with team members to operate and maintain equipment to accomplish production goals

Koppers-Columbus, OH

Laboratory Technician; September 1983 to August 1993

-Performed quality control testing of asphalt mixes and samples

-Made recommendations on needed adjustments to laboratory-produced materials Superior Tool Company-Cleveland, OH

Shipping & Receiving Supervisor; August 1978 to August 1983

-Ensured tools were shipped and received according to company specifications

-Coordinate activities of the shipping and receiving team responsible for processing orders

-Built and repaired tools using machine shop equipment McDonald's Restaurant-Cleveland, OH

Unit Manager; June 1973 to August 1978

-Managed staff to ensure excellence in food quality, cleanliness, and customer service

-Oversaw restaurant controls such as employee schedules, inventory, and cash procedures

-Provided individual and group coaching to maintain a positive, productive work environment ADDITIONAL SKILLS

-Outstanding intercultural communication skills

-Proven record of high-quality leadership

-Ability to adapt to workplace changes and inspire others to do the same

-Reliable under pressure and able to focus on workplace goals

-Intermediate word processing and internet/email skills EDUCATION

High School Diploma; East Technical High School; Cleveland, OH

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