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Manager Service

Location:
Coraopolis, PA, 15108
Salary:
open
Posted:
September 09, 2017

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Resume:

Joseph A. Bayne

*** ******* **.

Moon Township, PA 15108

714-***-**** ******@*****.***

Summary

Account Manager at All American Mechanical Contractors with 19 years of experience in the service & maintenance industry. Responsibilities include: management of sales, technicians and clients, schedule service calls, communicate with existing customers, technicians and management, build, develop and market to new customers, understand customer’s demands & meet those demands, maintain OSHA (safety) compliance, order parts to complete demands. Prior Experience as a Dispatch Manager has helped develop a better understanding of client needs.

Work History

Nov. 2015-June 2017: All American Mechanical Contractors 562-***-****

Reginal Facilities Manager for multiple accounts

Creating Proposals for service and manage calls from beginning to end

Leader in communicating to employees, management and clients

Quality and productivity evaluation and tracking

Initiate procedure improvements

Communicating with distributors to create proposals within competitive rates

Order parts, work directly with manufacturer for special orders

Dec. 2014-Nov.2015: All American Lock Corporation 866-***-****

Dispatcher/Customer Service Nationwide excluding California

Work with customer IVR systems, Service Channel, Verisae and Big Sky

Open purchase orders and place parts orders

Schedule sub-contractors when needed

Run reports for check and balances

Monitor work orders until completion

Maintain accounts

Dec. 2009-Dec 2014: KDC Maintenance 714-***-****

Dispatch Manager, responsible for dispatching all calls for California, Arizona and Nevada to Technicians

Work with customer IVR systems, Service Channel, Verisae and Big Sky

Open purchase orders and place parts orders

Schedule sub-contractors when needed

Run reports for check and balances

Monitor work orders until completion

Apr. 2003-Dec.2009: Control Air Corporation 714-***-****

Customer communication

Dispatching

Answering phones

Management of client accounts

Employee management

Scheduling technician hours and work load.

Education

Certified Graduate from Computer Learning Center

References available upon request



Contact this candidate