Manager Service
Resume:
Joseph A. Bayne
Moon Township, PA 15108
714-***-**** ******@*****.***
Summary
Account Manager at All American Mechanical Contractors with 19 years of experience in the service & maintenance industry. Responsibilities include: management of sales, technicians and clients, schedule service calls, communicate with existing customers, technicians and management, build, develop and market to new customers, understand customer’s demands & meet those demands, maintain OSHA (safety) compliance, order parts to complete demands. Prior Experience as a Dispatch Manager has helped develop a better understanding of client needs.
Work History
Nov. 2015-June 2017: All American Mechanical Contractors 562-***-****
Reginal Facilities Manager for multiple accounts
Creating Proposals for service and manage calls from beginning to end
Leader in communicating to employees, management and clients
Quality and productivity evaluation and tracking
Initiate procedure improvements
Communicating with distributors to create proposals within competitive rates
Order parts, work directly with manufacturer for special orders
Dec. 2014-Nov.2015: All American Lock Corporation 866-***-****
Dispatcher/Customer Service Nationwide excluding California
Work with customer IVR systems, Service Channel, Verisae and Big Sky
Open purchase orders and place parts orders
Schedule sub-contractors when needed
Run reports for check and balances
Monitor work orders until completion
Maintain accounts
Dec. 2009-Dec 2014: KDC Maintenance 714-***-****
Dispatch Manager, responsible for dispatching all calls for California, Arizona and Nevada to Technicians
Work with customer IVR systems, Service Channel, Verisae and Big Sky
Open purchase orders and place parts orders
Schedule sub-contractors when needed
Run reports for check and balances
Monitor work orders until completion
Apr. 2003-Dec.2009: Control Air Corporation 714-***-****
Customer communication
Dispatching
Answering phones
Management of client accounts
Employee management
Scheduling technician hours and work load.
Education
Certified Graduate from Computer Learning Center
References available upon request
Contact this candidate