DeWain O. Feller

*** ***** ****** ● Rochester, New York 14619 ● 585-***-**** ● ac1888@r.postjobfree.com

QUALIFICATIONS SUMMARY

Engineering professional with diverse experience including:

Engineering support including manufacturing engineering, test engineering, service engineering, and pre-sales engineering.

Extensive experience with field support, and support for field service technicians.

Excellent customer relation skills.

Written and verbal communications, including technical writing (test plans, test procedures, reports and other documents).

Proficiency in Microsoft Office applications, including Word, Excel, and Visio.

EXPERIENCE

Wilmac Corporation, Rochester, New York

Sales Engineer 2016-2017

Developed system designs for public safety voice recording solutions.

Determined compatibility with networks, phone systems, and radio systems.

Consulted with the customer to develop a solution that best met their needs.

Wrote documents detailing design, installation procedures, and server specifications.

Developed parts lists and cost estimates.

Windstream Communications (contract), Rochester, New York

Data Specialist 2015- 2015

Troubleshot customer problems with data service. Identified whether the source of the problem was with equipment, routing, configuration, outside lines, or bandwidth utilization.

Corrected routing and configuration problems.

Addressed customer concerns and updated customers on the progress of their ticket.

PICS Telecom International, Rochester, New York

Test Engineer 2014- 2015

Tested and troubleshot telecommunication and data equipment including routers, switches, fiber optic equipment, and multiplexers.

Upgraded equipment to current memory and software standards.

Programmed changes to equipment configuration.

EarthLink Business, Rochester, New York

Trouble Resolution Technician 2008- 2014

Troubleshot customer problems with telephone service including network routing.

Configured settings in switches, routers, multiplexers, network equipment, voicemail applications, and Caller ID applications.

Addressed customer concerns and updated customers on the progress of their ticket.

Alstom Signaling Inc., Rochester, New York

Test Engineer 1999- 2005

Designed analog test equipment, including circuit design, selection of components, development of materials list, and procurement of parts.

Constructed prototype test equipment in test laboratory.

Developed AutoCAD drawings for electrical schematics and mechanical design.

Created test plans, test procedures and manuals for rapid transit signaling systems.

Verified compliance of the test program to customer specifications.

Eastman Kodak Co., Rochester, New York

Electrical Manufacturing Engineer 1993- 1999

Designed analog circuits, mechanical subsystems and harnesses.

Participated in design development and review teams.

Implemented modifications and design changes, including update of drawings, update of bills of material, and procurement of parts.

Participated in EMI testing, and implemented design changes for EMI compliance.

Wrote assembly and service procedures.

Eastman Kodak Co., Rochester, New York

Service Engineer 1991-1993

Identified reliability problems, resulting in corrective action.

Worked with design engineers to ensure that new accessories and modifications were serviceable and satisfied field needs.

Developed service publications, newsletters and installation.

Developed training programs and conducted classes.

Eastman Kodak Co., New York, New York

Field Engineer 1988-1991

Read and interpret diagrams, schematics, drawings, specifications and instructions, in order to diagnose and repair imaging and printer equipment.

Managed customer concerns and acted as a first-level contact between customers and Kodak.

EDUCATION

Rochester Institute of Technology, Rochester, N.Y.

Masters of Science, Telecommunications Engineering Technology, GPA 3.91

Bachelors, Electrical Engineering Technology

MILITARY EXPERIENCE

United States Air Force Reserves, MSgt, Honorable Discharge

Civil Engineering Specialist

United States Air Force, SSgt, Honorable Discharge

Missile Systems Analyst Technician

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