Customer Service Office

RAQUEL CASTILLE

*** ********* *****, ********, ***** 75032

Contact: 214-***-**** ***************@*****.***

Accomplishments

Over 16 years of experience in HR/Payroll using various tools and Apps working for small, medium, and large business scopes.

Process Planning & Improvement.

Creation of new Departmental procedures & Best Practices Documentation.

Team Lead/Supervisory Role Managing various teams.

Numerous Accommodations from Internal/External Client Base & Executive leadership.

Professional Summary

Energetic accomplished professional with a multitude of versatile skills that transfer into any office setting. Dedicated, focused and excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Advanced understanding of customer needs with diligent assessment resulting in superior customer service and high levels of client satisfaction. Progressive thinker with tremendous inter personal communication.

Skills

Proficiency in SAP, Ceridian, HRPyramid & Microsoft Desktop OS and All Office Products (WORD, EXCEL, OUTLOOK, POWER POINT)

Process Implementation & Payroll administration.

Team Training & Development. Leadership Communication

Records Maintenance & Strong organizational skills

Audit preparation and reporting

Work History

Resourcing Edge Inc

04/2013 to Current

Implementation Team Lead

Responsible for accurate, timely delivery of payroll and related services that result in Client retention, growth and customer satisfaction.

Effectively communicate with both client and internal service team. Daily operations include heavy problem solving and decision-making governed by procedure and guided by policy.

Ensure accurate compliance with payroll laws and regulations clients. Probe, gather and analyze client needs in order to be proactive in helping them with their business. Prepare and analyze payroll reports and spreadsheets for clients.

Maintain knowledge in federal, state and local payroll administration laws and regulations. Prioritize and multitask activities in an efficient and timely manner to meet all deadlines and the needs of the client.

Ensured successful implementation of plans through coordination with external

sources and internal department personnel.

Managed multiple ongoing client implementations balancing priorities as needed.

Trained new employees on department procedures and software systems Support users and super users during the implementation phase and post implementation.

Validate all pay related transactions such as benefits changes, pay changes, time off, new hires and terminations.

Interface with HR staff and management regarding payroll questions and employee requirements.

SaaS & HRPyramid Software Environment. Also, All Windows Related apps Including MS Office.

Addison Group/CompuCom

09/2012 to 04/2013

Senior Payroll Analyst

Responsible for processing bi-weekly payrolls for hourly and salaried Canadian and Puerto Rico employees utilizing PeopleSoft. Includes payroll special runs, off-cycles and adjustments.

Validate all pay related transactions such as benefits changes, pay changes, time off, new hires and terminations.

Interface with HR staff and management regarding payroll questions and employee requirements.

Participate in audits of payroll-related activity. Maintain and administer Payroll functions of the Corporation, including receipt and audit of employee timekeeping; leave of absence; maintenance of vacation accrual; input of all payroll data changes.

PeopleSoft & MS Office Suite

Hunt Consolidated Inc

10/2007 to 04/2012

Senior Payroll Specialist

Responsible for processing semi-monthly/monthly payrolls for hourly and salaried US, Canadian, and Expatriate/International employees utilizing SAP. Includes payroll closing each month, special runs, off-cycles and adjustments.

Validate all pay related transactions such as benefits changes, pay changes, time off, new hires and terminations.

Interface with HR staff and management regarding payroll questions and employee requirements.

Complete reports, SAP testing, and other requirements associated with year-end or other reporting needs.

Assist Payroll Manager with training of new employees.

Working knowledge of SAP for US, Canadian, and Expatriate payrolls.

SAP Payroll Environment with MS Office.

Fujitsu Network Communications

01/2002 to 08/2007

Payroll Lead

Responsible for processing hi-volume bi-weekly, semi-monthly multi-state payroll for 2500 plus employees in a corporate office environment.

Supervise and lead 4-payroll specialists while supporting the HR Payroll environment utilizing Ceridian and SAP software.

Closing and balancing on a weekly basis. Disbursement of all payroll deductions, benefits, taxes, W-2 forms, direct Deposits and garnishments for multi-states.

Wage Attachment reconciliation.

Figured timecards, manual checks, HRIS/Manual entries, (overtime and shift differential).Time and Attendance.

Performed all other payroll/accounting activities. Helped designed and implement payroll procedures for department.

Ceridian/SAP Software used in a Windows 2000 environment.

Education

Letourneau University - Dallas, TX

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