SAYED S. AKHTAR

Phone: 919-***-****

Email: ac186l@r.postjobfree.com

TECHNICAL SUPPORT SPECIALIST

Professional with 5+ years of Linux admin and 12+ years of product & system engineer providing customer support. Possessing proven technical troubleshooting skills while employing premium soft skills; demonstrate strong customer service skills, capable to perform documentation efficiently excellent time management, goal driven, ability to multitask and strong work ethics. Possess excellent organizational and analytical skills, contributing dynamically towards the success of the organization.

TECHNICAL SKILLS

OS Administration & Support: Red Hat Enterprise Linux 5.x/6.x/7.x, SUSE 10.x/11.x/12.x,Ubuntu 14.x/16.x

Microsoft: Windows Server (2012, 2008), Windows 7, Windows XP

VMware: vCenter 4.5/5.0/5.1/5.5/6.x ESXi 5.0/5.1/5.5/6.x

Servers: Blade servers, System x, xSeries, iDataPlex dx360 M4, HP BL460, BL680’s and DL580

Networking: Brocade, Cisco and IBM SAN96b-5

Protocols: Fibre channel, iSCSI, FCoE, DNS, TCP/IP, DHCP, HTTP, SSH, FTP

Raid Adapters: ServerRAID, MegaRAID

Storage: IBM Disk Storage DS5000, DS4000, DS3000, DS3500 series

File Sharing Protocols: NFS, CIFS

SUMMARY

●Installing, patching, administration, and troubleshooting of SUSE, RHEL and Ubuntu servers for 5+ years.

●Implement, configure and deploy new patches, upgrades, and fixes bugs on both physical and virtual Redhat Linux servers’ environment using satellite server, FTP Server and SUSE manager for 5+ years.

●Experience in Security hardening (iptables/selinux) to production servers, compiling building and installing for 4+ years.

●Hands on experience, converting machines from physical machine to virtual (P2V) & Virtual to Virtual(V2V) by using VMware converter for 2+ years. .

●Monitor and analyze system processes throughout the enterprise for security vulnerabilities for 5+ years.

●Experience in deploying various Linux builds both physical & virtual on HP/IBM/Dell HW running ESXi for 2+ years.

●Experience in managing and configuring multi-path based solution and well as experienced in working with Storage Administrators to configure SAN based LUNs within RHEL for 8+ years.

●Configure and Administer NFS, DNS, NIS, NIS+ and LDAP on RHEL server environment for 5+ years.

●Experience in carrying out & troubleshooting of IBM SAN solutions, HP Storage infrastructure/Hyper scale engineering and HP “POD” solution for 6+ years.

●Experience in working on Heavy Operation based environment, delivering 24/7 support as required by client for 7+ years.

PROFESSIONAL EXPERIENCE

IBM Corp, Research Triangle Park – NC

Linux support and Administrator 03/2014 – 07/2017

●Worked as Linux and Administrator Supporting VM's and stand-alone servers in production and test environment. Manage Virtualization Environment using VMWare ESX 4.x,5.x. 6.x.

●Install, configure, and support several hundred SUSE Enterprise Linux 10.3/11.x/,12.0 Red Hat Enterprise Linux 5.x/6.x/7.x in both Physical and VMware ESXi 5/5.1/6.x Virtual Environment

●Install and configure various services like DHCP, NFS, DNS, Apache Web Server,NIS, LDAP, Samba, SSH, FTP/SFTP, Sendmail/SMTP, Telnet, RPM Package Management, File System Management.

●Worked on Security/Authorizations; Created users with limited and full root privileges. Create & manage sudoers.

●Perform day to day Linux administration such as user accounts, logon scripts, directory services, file system shares, permissions. Develop and maintain library and procedural documents of the system.

●Utilized Remedy for data center service requests (Network requests for IP's, ILO's, and DNS changes).

●Acquired comprehensive requirements from PM, Team Leads pertaining servers to be migrated.

●Responsible for resolving network issues using tools like ping, tcptraceroute, trace route, TCP Dump.

●Setting up cron jobs scheduling for backups and monitoring processes.

●Configured volume groups and logical volumes, extended logical volumes for file system growth needs using Logical Volume Manager (LVM) commands for middleware developers.

●Experience in Linux kernel configuration, kernel panics and lost password recovery.

●Installing & updating packages using YUM (custom YUM Servers/repositories) resolving dependencies issues using Red Hat Satellite Server. Perform server build using Kickstart.

●Monitored Linux server for CPU, Memory, and Disk Utilization for performance monitoring.

●Daily duties includes Unix/ Linux server maintenance, supporting Test/Developer's team for application issues, performance tuning, troubleshooting, software and hardware running on Linux servers.

●Creating Managing & deploying various SUSE/RHEL/Ubuntu Virtual Machines and Templates.

●Support UNIX servers.

●Install and configure VMware tools on the custom built VM’s.

HP (Hewlett Packard) Houston, TX, 08/2013 – 12/2013

Supply Chain Management

●Manage & maintain server assembly documentation, troubleshooting guides & test procedures on new and existing HP ProLiant servers.

●Coordinate procedures within factory environment to increase throughput and reduce expenses via defect isolation/verification and outlined rework instruction.

●Guide Engineers into a 24X7 shop to perform firmware upgrades/downgrades using multiple OS platforms.

IBM Corp, Research Triangle Park – NC 04/2000 – 12/2012

Product engineer and System Analyst for Midrange Storage Products

●Worked as tier-2, hardware technical support engineers in a 24X7 shop for IBM Modular Storage products in heterogeneous SAN production environments - for enterprise customers & data centers across North and South American.

●Guide Product Engineers in remote debugging, finding root cause customer issues, providing solutions directly for complex multi-vendor products environment. Train, redirect engineers to restore the system within a certain time frame.

●Work with staff engineer, to install SAN Storage hardware in lab to reproduce customer issues.

●Responsibility includes, testing and verification of IBM iSCSI RAID & FC SCSI controllers. Using iSCSI & FC SCSI technology, RAID controllers were configured with Multi Ports, Multi servers, Multi storage, managed hubs & HBA’s to transfer data verifying the compatibility of user application.

●Used different switches including CISCO Catalyst 3750. Summit 5i, Netgear GS108, SMC Tigerswitch 8624T (and others) to verify product compatibility.

●Responsibility includes, managing high level testing and verification of Emulex 10GB multi-function adapters in conjunction with Blade servers to provide network & storage connectivity using Brocade & Cisco switches.

●Test adapters from the Emulex OneConnect Universal CAN family, which includes 10GbE Network Adapter, 10GB FCoE Converged Network Adapter & 10GB iSCSI Adapters. Test includes SAN boot using W2K, Linux & VMware to qualify IBM products.

EDUCATION

NED University of Engineering & Technology, Pakistan (B.S.E.E)

REFERENCES

Will be furnished upon request.

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