Jerome Reed

**** *. ***** ***., *** ***

Tulsa, okla., 74136

918-***-****

Help desk Resume

Career Summary

Currently Tape backup Operator for MBS at HP-Tulsa. Responsibilities are to make table available in various backup machines. Client would perform their nightly backup and I would store some tapes on sight. And process report of off-site storage.

Technical Expertise

Active Directory configuration and management in Windows XP/Windows 7/Server 2008. Adding/modifying/deleting users and adding/removing group memberships in Windows XP/7. Implementation & maintenance in Active Directory users and groups, troubleshoot DNS problems, and configure Exchange mail accounts with appropriate permissions using Exchange Management Console, thick clients, thin client and zero client

Expansive knowledge of TCP/IP & other Microsoft protocols as well as TCP/IP tools.

Configuration & maintenance of routers, switches, and modems including some Cisco knowledge.

Proficiency with computer security applications such as anti-virus, spam-blockers, malware prevention software, and Windows firewall configurations

Extensive support of the following applications and Operating Systems: Microsoft Office 2003 & 2007,2010 SharePoint, VPN, WebEx, Windows XP, Windows 7, Windows Server 2003/2008, VMware, Malwarebytes, Symantec Endpoint Protection and SharePoint support, SecureSync and DocumentDirect 2.3

Mainframe experience: VM on a Honeywell 4000 Mainframe computer, MVS Console support working with Tape Silo, 9310 Nearline Library Storage Modules

Sales experience

Following jobs: Siwell 3 months

Directv 5 years

Hewlett-Packard 4 months

American Airlines 5 years

Sam's club electronics 6 years

Professional Experience

SmartSource 2012 – Present

IT Contractor:

Duties: Installations hardware and Software, Migrations. Other duties file locating and moving to new laptop or computer.

oSome of my clients were Hillcrest, St. John Capital One

oRefresh/Migration/Upgrade of 5000 personal computers at St. John

oRefresh/Migration/Upgrade; 2500 personal computer at Hillcrest

oChase Bank various contract including installing card makers, installing/moving/upgrading personal computers over most of Oklahoma.

oSenator Coburn – Laptop migration file to new laptop

oSenator Inhofe – Printer troubleshooting and later new printer installation

Media Handler At HP

03/2012- 8/2014

Tape Backup operator- Responsibilities are to make table available in various backup machines. Client would perform their nightly backup and I would store some tapes on sight. And process report of offsite storage, thick/thin client and zero client

My direct responsibilities are equipment used daily are 24 Silo 9310, IBM 3480, IBM 3490

Also 2nd full time job 3/2011 to 11-2012

And Install from 2010 to 2012

Document Handler- on site rep for Xerox at Spirit Aero System- Tulsa international Airport

Duties are minor repairs of +200 printers over whole company. Help tech locate printers when they arrive. Collect and report meter retains at months end. Thick clients, thin client and zero client

Siwel Consulting, Tulsa, OK

Provided Tier 1 support for Acosta accounts. As a Tier 1, I performed password resets and account unlocks within Active Directory, provide Technical support for Microsoft Office applications, VPN and custom applications to the particular account using the web-based ticketing system.

Support Windows XP/7 company laptops and desktops in an Enterprise Domain Environment.

Perform account creations and deletions within Active Directory, applying group memberships, and creating exchange accounts through Exchange Management Console

Support security for the enterprise and monitor Spyware/malware infections and virus' using tools to quickly negate a possible security breach

Performed trouble-shooting for desktop wired & wireless network connections as well as air card connections.

Average number of calls per day 80-100 or above

Use a Java web-based ticketing system to create and work with trouble tickets dispatched to Tier 2.

Found solutions for problems not covered in the company-provided knowledge base and implemented updates to company knowledge base for quicker resolution of issues

Assisted in training new agents providing support for Acosta.

Hewlett-Packard, Tulsa, OK

Customer Care Representative, 10/2011 – 1/2012

BMS service desk as technical support. Technical support for Bristol-Myers Squibb. Supporting Hardware and Software, including Windows, MS Office, email problem and Remote Access being a highly used program. Requesting site support out when needed.

Directv, Tulsa, OK

Technical Service Representative, 2004 - 2009

Provided technical support for satellite remotes and receivers using a company provided knowledge base. Serving thick/thin/zero client.

Assisted with choosing the most valuable network plan for the customer

Assisted customers with billing inquiries and payments on their accounts

TEK System/World Com Tulsa 6/2000 - 1/2004

FOTS LVL2

Software upgrade supporting phone network backbone, and supporting various network elements and other network support. Primary job was to upgrade software needed to correct problem with cell towers, cell phones and improve cell tower functions

American Airlines/Sabre Inc., Tulsa, Okla. 10/1994 – 10/1999

PC configuration, software installation; windows 3.1, and windows 95 to Vista; Novel 3.1/4.1 LAN support. Working with TCP/IP, IPX, Ethernet, Token Ring, Routers and various versions of Sabre Program updates. Network/LAN Support, remote Networking support including Dialup networking connectivity. As well as Desktop support (depending on platform). Second LVL support for Decision 1. Serving thick/thin/zero client.

U.S. Navy 3/88 – 7/1993

Data Processing Tech 3rd class DP3/E-4 Veteran of both Gulf wars

Computer operator for 3 Honeywell 4000 Mainframe computers connected in series. Duties include processing top secret data from P3 and other planes. Processed and printed reports for various needs including Inventory and payroll. Worked extensively on telecommunication equipment, sending/receiving messages throughout the Pacific and Personal Gulf before during and after Gulf War. Performed database management produced various reports for payroll and inventory, etc.

Send and redirect the delivery of information technology services for ship and land based installations systems and supporting infrastructure in Pacific area. Coordinate services planning and delivery with other military IS.

Onsite System Administrator troubleshooting personal computer, training inventory and payroll personnel in use of new upgrades. Network/LAN support upgrading, installations and repair of over 2000 1200 Marines 400 Navy on over Personal Computers.

Top Secret armed Carrier when necessary to deliver sensitive information

US Navy Data Processing tech 3rd Class – 3/1988 – 7-1993

Mega Bingo- 2/1994 7/1994

Computer Operator

Computer Operator; with various responsibilities which included installing and troubleshooting, testing, and maintaining new software and hardware, and other computer operations.

Sam's Club, Tulsa, OK

Sales Associate, 1985-1988

Worked Center section and Computer Sales

Stocking and maintaining Computer and Office supplies, and assisting customers with questions about inventory.

Maintained sales floor e.g. cleaning, shelf stocking

Worked closely with all departments to assist others and help where needed

Education

Associate Degree: Management Information Systems(MIS)

Oklahoma Junior College, Tulsa, OK

Graduated 3/1988 with Associates Degree for MIS

Langston University

Completed another year towards BS/MIS

Tulsa Technology Center, Jenks, OK

Cisco Certified Network Associate

Educated in CCNA troubleshooting hardware and software problems for computers and worked with Windows XP/Vista/Server 2003

Microsoft Certified Systems Engineer (MCSE)

University of Phoenix, Tulsa, OK

Studied MCSE but not tested.

H.S. Diploma, General Education, 2004

McLain High School, Tulsa, Oklahoma

Received diploma for General Education

References available upon request

1. Ben Parrette

HP Enterprise Services – Americas

Media Management and Operations

Office: 918-***-****

HP Enterprise Services – Americas

2. Scott Wittman Verizon- Ops Manager 918-***-****

3. Jerry Bridges- Xerox 918-***-****

4. Krista Echard 1-888-***-**** Ext 5620

Contact this candidate