Operation Manager

EXECUTIVE RESUME

PERSONAL DATA

Name JOHN D. TRAN

Citizenship United States of America

Address Lancaster, PA

Contact 717-***-****

Email ******@*****.***

EDUCATION & TRAINING

**** ****ERSITY OF SOUTH FLORIDA

Master Degree in Business Administration

1986 UNIVERSITY OF PENNSYLVANIA STATE UNIVERSITY

Bachelor of Science in Automation Engineering

1984 UNIVERSITY OF PENNSYLVANIA STATE UNIVERSITY

Bachelor of Science in Electro-Mechanical Engineering

BAXTER HEALTHCARE TRAINING PROGRAMS

Global Leadership: Essentials.

Sales Presentation Skills Training

Negotiation Skills Training

Strategic Marketing

Problem Solving / Decision Making

Capability Studies & Intro to SPC

GMP / ISO 9001 & 14001 / Six Sigma

Advanced Statistical Process Control

Extra-care Team Leaders.

How to Manage Conflict, Criticism, and Anger

Introduction to FDA Regulations and Device Submission

Dale Carnegie Customer Relation & Employee Development

Baxter Bio-Tech products Training

LOTUS CHEMICAL TECHNOLOGY TRAINING PROGRAMS

KRAUSS MAFFEI GMBH (Held in Germany, Singapore, Vietnam)

BERSTORFF PLASTICS / RUBBER TECHNOLOGY GMBH (Held in Germany)

SIG BLOWTEC GMBH & CO. KG (Held in Singapore)

WIRO GMBH (Held in Vietnam)

RAPID MASTER OF GRANULISTICS, SWEDEN (Held in Sweden)

EREMA, AUSTRIA (Held in Austria)

SIEMENS TECHNOLOGY MEDICAL EQUIPMENT TRAINING PROGRAMS

MRI

Mammography

Radiography

Ultrasound

WORKING HISTORY:

Executive with diversified cultural background and experiences in MNC, International Business Development, Technical Training, Manufacturing, Logistics & Warehousing and Project Management.

More than 15 years related background in manufacturing Medical Devices and Medical Equipment products.

10+ years with strong knowledge in Plastics Injection Molding/ Extrusion technology for Commercial and Medical products. Manufacturing Technology Transfer on Automation Equipment Technology and Industrial Equipment.

Involved intensively with the new products from R&D to products launch.

Experiences in achieved growth through mergers, joint ventures and introduction of new operation and new product lines.

Develop and implement training courses, leading teams of trainers and directing enterprise initiatives.

Support in setting up the production factory and warehouse for Autologous Blood Collection Kits in Guangzhou, China from ground level to fully operational.

2013 – Present NTP - ENGINEERING Co., Ltd

Operations Manager – Manufacturing Technology Transfer & Support

Main Duties:

Company Business development and strategy plan on day to day operations

Manage Technology Transfer Team and support overseas customers and contracts

Identify and develop new business opportunity in accordance with the strategy.

Provide program leadership necessary to integrate the engineering, manufacturing,

Sourcing, partners to assure new product quality delivery, maintenance programs, and cost result achieve business and customer expectation

Manage assigned hardware / programs through production to final delivery

Actively drive the program to achieve shop cost and tooling budgets

Develop / enhance transactional processes to gain organizational efficiency

Assume a strong leadership role in driving cost reductions from idea generation through final implementation and maintenance programs

Provide interface between centers of excellence and the project and also be the key interface for the new product introduction

Provide leadership and supervision to assigned personnel as required

2009 – 2013 JABIL VIETNAM CO., LTD

Business Unit Manager - GE Medical Projects

Main Duties:

Oversee the production manufacturing of the GE Medical Project.

Incorporate company procedures and policies in operations of business unit.

Monitor and review project activities and ensure its completion within scheduled time and budget.

Manage business activities focusing on financial and strategic growth of organization.

Create new marketing strategies and monitor QA and QC measures.

Build strong relationship with the customers in order to maintain good revenue growth.

Manage start-up costs and finances of business unit by efficient financial management.

Perform review and validation of system layouts and equipment maintenance programs.

Create harmonious working environment, train and mentor staff and motivate all team members to perform efficiently.

Explore and analyze market trends and identify new opportunities in assigned region.

Coordinate with Marketing Team to develop and implement operational plans for new product launches.

Work on requirements provided by senior management whenever required

2007 – 2009 LOTUS CHEMICAL TECHNOLOGY LTD., VIETNAM

Technical Manager – Product Service & Support

Main Duties:

Oversee and manage the company’s day to day business activities.

Build strong pipeline for new business in Vietnam and overseas.

Responsibilities included identifying revenue opportunities with both existing and new clients. Duties included structuring strategic proposals, negotiating business term & conditions and closing the transaction.

To lead, motivate and manage of high-caliber professional to achieve overall business target.

Develop strong external relationships with physicians, and keep constant relationship with the relevant authorities in order to be informed about any occurring change which might affect company business.

Manage and keep close monitor of budgeting, controlling, forecasting and P/L.

Develop and Implement cross training for staff through-out the company.

Create and promote total solution value package to service and meet customers need.

Maintenance admin systems, Customer data base, service history, Excel procedures, DSCSM, and SAP.

To search, identify and execute expansion plans for new product offering.

Prepare for problem solving and analytical skill to tackle any obstacles that may arise.

Work closely with team members in strategic project and implementation to optimize sales performance and to meet customers need.

Attend Healthcare exhibitions and Medical equipment trade shows.

Ensure the Board of Directors is fully informed on all important matters in timely manner.

Perform other functions and duties as required by the Board of Directors as required.

2001 to 2007 SIEMENS LTD., VIETNAM

Senior Product Manager – Technical Sales & Support

Main Duties:

Reporting to Senior Vice President and responsible for 18-person team to support of Sales Department on the Medical Devices & Equipment.

Provide business development leadership for various business segments.

Expand client base by soliciting and negotiate long term relationships with new customers.

Work closely with business staff to support a wide range of business development activities, including mergers and acquisitions, licensing and alliances.

Develop and execute transaction to support the business by performing market analysis identifying targets, leading due diligence efforts, and structuring negotiating deals.

Develop and provide operating procedure, process training, technical information, parts and tools required for customers.

Participate in Healthcare & Medical Equipment trade shows and conventions.

Provide feedback to the appropriate groups on service and product quality as well as customer requirements.

Coordinating with other Department Managers and leading young professional in documenting, auditing and maintaining the Company's Quality Management system.

Problem solving, preventing and risk management.

Identify key account & pursue strategic projects closely in Vietnam as well as provide leadership on proposal strategies to meet customers' requirement and needs.

1989 to 2001 BAXTER HEALTHCARE CORPORATION

Global Technical Product Manager

Main Duties:

Managed major projects in Asia.

Technical product support on Bio-Tech Medical Device & Medical Equipment.

Worked closely with the R&D and the Production Manufacturing teams.

Coordinate effort with Engineering, Sales, Marketing and contracting firms.

Established customer commitment and develops strategies to continued satisfaction.

Responsible for implementing and maintaining the effectiveness of quality system.

Responsible for product launches in the regions.

Evaluate potential customer and distributor relationship.

Work together with the Special Projects group to support the presentations and negotiation to capture new accounts.

Develop and provide the International Regional Sales and Service Center with the training, technical information, parts and tools required for the launch and the on-going support of a specific product line.

Provide operational and technical training for customers.

Ensure technical specialists and trainers are in place and then provide these services with Train the Trainer programs.

Focused and increased customer trust and satisfaction.

Set up a Network System to communicate effectively with Global Marketing counterparts.

Work with regions to ensure distribution organizations provide established guidelines to the customers and Baxter.

Ensure most effective use and forecasting of spare parts.

Maintain expenses within budget.

Manage new product releases to determine the service ability of the product and define the requirements for training, test equipment, tools, spares parts and instructions.

Covered main markets of Singapore, China, Thailand, partly Hong Kong, Taiwan, and Philippines.

Travel extensively throughout Asia establishing contact and developing new business.

1987 to 1989 GENERAL ELECTRIC COMPANY

Manufacturing Engineering Manager

Main Duties:

Created full manufacturing function during transition from RCA Corporation.

Managed 12 engineers and 25 technicians, supervised scheduling, cost forecast, and production.

Manage and direct the team’s daily activities and ensure departmental performance indicators are met.

Provide cross training and technical expertise to resolve any issue/conflict arising from project and dependencies.

Responsible for process engineering and oversee the production manufacturing operation which included the SMT automation equipment.

1984 to 1987 RCA CORPORATION

Senior Manufacturing Engineer

Main Duties:

Managed engineering function and oversee the production manufacturing activities on semi conductors, CCTV security surveillance cameras, monitors, DVRs and network control systems.

Selected most efficient model to solve production manufacturing application requirements.

Reduced time needed to complete wide range of production application and defined production problems using process control.

Provide guidance and consult on best practices and approach.

Development of technical/troubleshooting manuals, training materials and user guides.

SKILLS:

Language English: Fluent

Vietnamese: Fluent (Native)

Spanish: Basic

Computer Skills Advanced MS Word, Excel, PowerPoint, MS Project, Access Advance 2.0, MS Project Advance 4.0, AutoCAD R14, Microsoft Office 2000, Lotus Notes e-mail, Centric, and SAP.

COMMENTS:

Professional attitude

Strong in communication and consulting skills

Capable of working under pressure

Ability to communicate and work with people at all level

REFERENCES: Will be available upon request

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