Oscar Hall

**** ******* **

San Antonio, TX *****

305-***-****

ac1837@r.postjobfree.com

Principal Engineering Technician seeking to secure a position in an innovative technology company. My career spans 8+ years experience in Information Technology, with 4+ years being experience in lab environments. Providing creative solutions to automate end-to-end work-flow drives my delivery of successful quality assurance for all business needs. SUMMARY

Junior System Administrator level experience in Desktop workstation, Mobile laptop and Enterprise server environments.

Track record of working in an organized, professional, consistent and productive manner without requiring constant manager supervision.

Experience in complete tear-down and rebuild of 130 Server Enterprise Data Center test bed and End-User environments to include setup and maintaining self sufficient TCP/IP network with all necessary DNS, DHCP, Routing, PXE, Switching services

Capable of establishing high impact scripting solutions through BASH or Powershell SKILLS

Operating Systems:

Certified in Microsoft Windows Server 2003 Enterprise Edition

Certified in Microsoft Windows XP Professional

Administrative use of Windows 7 & 8, Server 2012 R2, Linux Fedora/Red Hat/CentOS 6 & 7 Software:

Bash Shell and Powershell scripting for day-to-day and automation process improvement Networking:

Completely Self Sufficient Network Implementation

Knowledge of: routers, switches, hubs, and standard network protocols

Training in DNS, DHCP, TCP/IP Network Stack

Active Directory maintenance, security and administration training Hardware:

Hands on experience troubleshooting SAS and SATA Storage Technologies

Hands on experience with Dell Server Infrastructure Administration

Experience diagnosing Mobile Laptop/Desktop Workstation issues EDUCATION

Microsoft IT Academy, Microsoft Certified Professional in Windows Server 2003

Microsoft Certified Systems Engineer (MCSE): Security

Microsoft Certified Technology Specialist (MCTS)

Microsoft Certified Systems Administrator (MCSA): Security

Microsoft Certified Professional (MCP)

WORK EXPERIENCE

HGST A Western Digital Company, Principal Engineering Technician 05/2012 – 05/2016

Executed complete physical Hardware and Network tear-down and grounds-up restructuring of both 130 Dell Enterprise Server and 40 Lenovo Laptop test beds to facilitate Serial-ATA (SATA) and Serial attached SCSI (SAS) Storage Device testing

Built all Segregated Network Domain, Software and Automation Infrastructure from scratch for the Dell Server and Lenovo Laptop customers

Created Infrastructure for Automated OS and Test Tools Deployment of CentOS 6/7, Red Hat 6/7, Windows Server 2K8, 2K12 R2 through segregated PXE domain

Maintained, Administered, Ran testing, Provide failure analysis, generated status reports to collected data and provided debug root cause analysis for the Serial-ATA (SATA) and Serial attached SCSI (SAS) Hardware Certification Programs.

Coordinated with team members to provide up to 80% work-flow improvement and 60% test coverage increase across several customer groups

Provide Full and Up-to-Date Documentation and Inventory for all test systems, procedures and programs

Charter Communications, Broadband Technical Adviser 08/2011 – 05/2012

Provided phone based technical, billing and sales support across 26 states for 6 million plus customer, cable communications company

Successfully held call center’s lowest handle time and first time resolution for network related troubleshooting issues

Troubleshot DVR, Video on Demand, DOCSIS 3.0 Cable modem network, High Definition and standard definition video systems

Logicorps (ITC Transmissions), Desktop Support Technician 07/2008 – 01/2009

Provided technical assistance, support and advice for a, 600 plus user, electrical transmissions company.

Entered, updated, and closed help desk tracking tickets to troubleshoot end-user TCP/IPv4 network connectivity and hardware related issues

Documented common problems and resolutions to day-to-day technical issues

Visited customer locations to provide technical support that required a physical presence Center for Digestive Health, IT Assistant / Medical Records 04/2007 – 07/2008

Provided IT and Electronic Medical Records support for over 80 medical personal

Ensured constant support with leave coverage for IT manager

Assisted other employees and physicians with standard hardware/software network connectivity, phone system, email issues as well as other IT related questions or problems

Established writing procedures and systems for medical practice which includes

Performed database entry and system maintenance

Provided hardware support and maintenance for all critical server system backups ComputerTraining.com, Internship Program-Assistant 07/2007 – 01/2008

Assisted Instructor in Classroom Training of Microsoft Certification Program

Prepared in-class exercises to demonstrate Microsoft System Administration topics

Reinforced student understanding of network infrastructure and Active Directory

Guided students in critical thinking skills regarding TCP/IPv4 protocols and network troubleshooting

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