Customer Service Accounts Payable
Resume:
Kenneth J. White
***************@*********.***
SUMMARY OF QUALIFICATIONS
Accomplished Customer Service Representative and accounting assistant with successful progressive experience researching, processing and verifying critical documents for the global HSBC Bank in the financial sector. Proven skills in electronic channeling of accurately prepared, time-sensitive documents using company and outside systems. Produce excellent results in online processing and routing of banking or legal documents to customers and /or attorneys.
PROFESSIONAL EXPERIENCE
Manroland/Westmont, IL April 2017
Accounts Payable
Analyzed invoices and checks for discrepencies
Filed past documents for storage purposes
KapStone Paper & Packaging (out of SNI Companies) Northbrook, IL November 2016 --- March 2017
Accounts Payable Assistant
•Processing 300-500 invoices each week in Excel
•Handle bills of lading and run various reports
•Matching, coding and batching invoices in Great Plains
•Analyze account discrepancies
•Sort and stack incoming mail, invoices
HSBC Elmhurst, IL May 1994 – March 2016
Customer Service Research Representative Bankruptcy Support Clerk Mailroom Clerk
Key member of Secured Bankruptcy / Foreclosure Support unit in the Midwest regional offices.
•Identified legal documents, mail and incoming correspondence via a global internal system for routing to proper area and /or the appropriate personnel.
•Performed individual independent foreclosure audit reviews, pre-sale bankruptcy audits and substitution of trustee audits to confirm the accurate and compliant reporting of customer accounts.
•Reviewed and processed legal documents for completeness and validated the obtaining of appropriate signatories for compliance purposes to then forward to attorneys.
•Escalated all high-risk and urgent documents to the proper area by complying with all company guidelines, rules and regulations.
•Validated the accuracy of documented customer information to mitigate fraud risk.
•Volunteered to prepare three PowerPoints for department meetings, creating informative and dynamic presentations that resulted in positive feedback.
•Worked overtime when necessary to research and verify last-minute, critical documentation that required same day processing and routing.
•Processed pre-sale bankruptcy audits by volunteering during the time of need and learning the process promptly.
EDUCATION
Bachelor of Arts in Music, Northern Illinois University
COMPUTER SKILLS
MS Word, Excel, Microsoft PowerPointQualified and Great Plaines
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