Customer Service Representative

David Stitt

* ****** ****** *******, ** ***** 760-***-**** **************@******.***

OBJECTIVE:

To obtain a job with a chance for advancement with a reputable company.

To utilize my existing skill set & gain experience to improve on it.

CORE COMPETENCIES

Data Mining/Analyzing

Authoring/Maintaining SOPs & Other Regulatory Documentation

Willing To Work Alone, As Part Of A Group, Or As A Leader

Extensive Background In Various Customer Care Relations

Problem Solving Skills

Ability To Work Under Stress & With A Sense Of Urgency

PROFESSIONAL EXPERIENCE

Appointment Coordinator

Crowley Auto Group – Bristol, CT 10/2016 – Present

Set up new & modified existing appointments for automotive services using various computer systems

Informed customers of services rendered & needed on vehicles based on factory recommendations, any open recalls or service bulletins, & answered any inquiries about the care/maintenance of their vehicle

General work in an automotive service center environment including answering phones, greeting customers as they arrive/leave, cashier duties, training of new employees on practices around the facility, & other duties in different departments as needed

Various in-house IT work/troubleshooting including computer stations, networked printers, & tools used around the dealership

Service Advisor

Yucca Valley Ford Center – Yucca Valley, CA 08/2015 – 05/2016

Set up new & modified existing appointments for automotive services using various computer systems

Informed customers of services rendered & needed on vehicles based on factory recommendations, any open recalls or service bulletins, & answered any inquiries about the care/maintenance of their vehicle

General work in an automotive service center environment including answering phones, greeting customers as they arrive/leave, cashier duties, training of new employees on practices around the facility, & other duties in different departments as needed

Various in-house IT work/troubleshooting including computer stations, networked printers, & tools used around the dealership

Data Entry Clerk

Hospira, Inc. – San Diego, CA 08/2014 – 08/2015

Created project folders based on records received from Project Leads

Recorded information received from Field Service Engineers into local database which would be uploaded to master database

Reviewed information recorded by other employees for accuracy

Completed project folders by placing records & logbooks in proper folders, corresponding with Project Leads on mistakes entered on records, & collaborating with Project Manager about all information (ways to streamline process, outside projects, international records, etc.)

Verified that BOP/SOP met Document Control standards before being submitted as an official document

QuickLube Advisor

Crowley Auto Group – Bristol, CT 07/2013 – 06/2014

Set up new & modified existing appointments for automotive services using various computer systems

Informed customers of services rendered & needed on vehicles based on factory recommendations, any open recalls or service bulletins, & answered any inquiries about the care/maintenance of their vehicle

General work in an automotive service center environment including answering phones, greeting customers as they arrive/leave, cashier duties, training of new employees on practices around the facility, & other duties in different departments as needed

Various in-house IT work/troubleshooting including computer stations, networked printers, & tools used around the dealership

Collections/Customer Service Representative

Eastern Account System, Inc. – Danbury, CT 12/2012 – 03/2013

Contacted customers to setup payments/payment arrangements for utility bills based on region the customer was located in, payment/billing history, & length of time that the customer has had utilities active

Multitasking using various computer systems in order to meet both fiscal & time metrics

General work in a call center environment

Software Quality Engineer/Regulatory Compliance Analyst

Certified Compliance Solutions (Contracted) – San Diego, CA 3/2012 – 09/2012

Wrote Standard Operating Procedures (SOP) for various medical companies’ devices to ensure that the end-user could learn & comply with the designed operations of a device

Performed Quality Assurance against instructions on medical devices to comply with various standards such as HIPAA & FDA regulations

Performed Gap Analysis using a client’s physical records against an ISO standard to ensure that testing practices/methods were performed to regulatory standards

General in-house IT work

IT-S Data Entry Lead/CRU Specialist/Customer Service Representative II

Sony Electronics – San Diego, CA 6/2007 – 7/2011

Wrote/maintained all Standard Operating Procedures (SOP) for entire Service Execution Platform

Received units for repair to Customer Satisfaction Center

Inspected units for physical/liquid damage, scratching, missing parts, etc.

Called customers to verify discrepancies in shipping addresses before unit left depot

Transitioned and trained multiple departments with complete system overhaul to SAP

Supervised a team of 5-9 employees

Assisted in a worldwide reworking of certain models and wrote the process for it

Created daily spreadsheet of incoming units and associated output

Trained incoming employees in basic and advanced operations vital to the department

Assisted various departments with activities (locating missing units, physical inventory, etc.)

Called customers to finalize exchanging of units

Loss Prevention Officer

Guardsmen Protective Services – Lakeside, CA 2/2004 – 6/2007

Maintained clear perimeter at various work sites

Oversaw special events to ensure safety of assets, clients, & customers alike

Crowd control of special events including controlling exits/entrances of employees & property

Site supervisor

Full-Time Game Attendant

Nickels & Dimes, Inc. – San Diego, CA 2/2003 – 3/2004

Troubleshooting games (replacing CPUS, buttons, control brackets, motors, etc.)

Interacted with and assisted customers with various items (gameplay, problems with equipment, etc.)

Answered phones

Cleaning duties

Prize redemption counter

Oversaw annual sales of used arcade cabinets

Supervised a team of 4-6 employees

Semi-annual inventory control

Senior Game Technician

Namco Cybertainment, Inc – San Diego, CA 4/1999 – 2/2003

Troubleshooting games (replacing CPUS, buttons, control brackets, motors, etc.)

Designed and executed new floor plans to update arcade appearance

Performed day-to-day duties vital to the efficient operation of an amusement center

Oversaw and sponsored various tournaments to increase arcade exposure and incoming revenue

Supervised a team of 5-8 employees

EDUCATION

General Education – El Cajon Valley High School, 1995-1999

REFERENCES

Personal and professional references available upon request

Contact this candidate