Manager Sales

Dalton Ferguson

**** ***** **, ******, ** *****

PH 773-***-**** Email: **********@*******.***

QUALIFICATIONS

Accountable, people-oriented leader with experience in managing multiple locations for large corporations. Highly skilled in increasing employee production, customer satisfaction and profitability. Recruited, trained, and supervised associates emphasizing quality customer care. Experienced in locating profitable office sites, negotiating leases, and managing contractors. Prepared annual budgets and analyzed P&L statements for various locations. Over 18 years of Retail experience.

EMPLOYMENT

Store Manager / Cash America

2015-

Manage all store operations including hiring and training of staff. Preform regular store audits to ensure the store is within the company, state and federal compliance. Responsible for cash controls for the store. Ensure my team appraised items correctly in order to ensure the store is delivering superior customer service.

Significant Accomplishments

Currently have my Illinois state pawn broker license.

District recruiter, interviewing potential candidates for multiple stores in the District.

Interview, Hire and train all associates for my store.

Prepare and analyze daily, monthly, and other company reports and communicate information necessary to various levels of management.

Increased the gross profit percentage from 16% to 35% within 6 months after taking over the store.

Increased ROA from -9% to 15% YOY.

General Manager / District Manager, TMX Finance

2011-2015

Manage all store operations for multiple locations to ensure that sales transactions, customer payments and collection activities are properly performed in accordance with the Company's operations procedures and all applicable laws. Increase stores profitability through market branding and customer relationship development. Train and retain staff on company policies and operational procedures. Direct, prioritize, delegate and supervise the work of all store employees. Create state compliance training for IL/VA. Auditing stores for compliance issues to ensure the company meets a exceeds all governing bodies standards.

Significant Accomplishments

Coach, lead and develop all team members for the district to maximize their performance potential resulting in several direct reports being promotable.

Prepare and analyze daily, monthly and other company reports and communicate information necessary to various levels of management

Successfully opened 6 new stores in the District. Including the handling of city, state and county entities, general contractors and establishing a presence with the local city officials.

Created marketing plans for each location emphasizing on using grass roots and guerilla techniques to establish the store in the community and grow the brand and increase profitability.

Current district has consistently been ranked in the top for the region for new loan growth

Director of Operations, PLS Financial

2005-2011

Responsible for 240 locations with over 450 associates. Developed creative resolution strategies, plans, policies and regulations. Coordinated overall logistics and productivity for tax division including development of associates, marketing, retail sales, and quality customer care.

Significant Accomplishments

Decreased G&A by 30% resulting in a 12% increase in net income.

Expanded from 50 to 240 stores in 6 states ensuring all State and Federal compliance was met.

Created and implemented mandatory state training, resulting in approval as a CTEC provider.

Implemented procedures to ensure compliance with all new IRS regulations.

District Manager, H&R Block

1999-2005

Hired and ensured HR compliance for 350 employees at multiple locations. Training associates in brand marketing, new products and quality customer care. Developed and executed the bi-annual budget. Managed all media, including on-air, radio, print and press releases. Executed new marketing and sales concepts with a focus on raising customer loyalty and increased revenue.

Significant Accomplishments

Responsible for $7 million in assets with a 10% increase in net revenue in FY04 and a 4% net profit over budget.

Increased associate retention by 5%.

Improved customer retention from 80% to 85% in FYO4.

Raised new client sales by 5% with the implementation of local marketing initiatives.

EDUCATION

1988 High School Diploma, Hope AR

1991 Associates in Applied Science, Texarkana Community College

2001 Applied Business Techniques, Dallas, TX

2001 Time Management, Dallas, TX

2002 Business Writing, Dallas, TX

2002 Conflict Resolution, Dallas, TX

2003 Situational Leadership, Dallas, TX

2011 Sales Training and Relationship Training, GA

Contact this candidate