Service Representative Customer

Gerald H. Parnell, Jr.

**** *. ***** **. • Phila., PA 19142 • H: 215-***-**** • C: 215-***-**** • **********@*****.***

PROFESSIONAL OVERVIEW

Seasoned professional with over 20 years of experience with excellent administrative and professional and interpersonal skills. Knowledgeable of installation of Computer IT hardware and software; advanced knowledge of computer applications excellent communication skills.

WORK EXPERIENCE

Fed Ex Home and Ground Delivery August 2016-August 2017

Position Held: Driver Delivery

Scanned and loaded delivery vehicle

Delivered and picked up packages throughout Philadelphia and the surrounding suburban area

Verified customer information by using hand held computer device

Comcast, Voorhees, New Jersey October 2015- June 2016

Position Held: Customer Experience Associate 2

Assisting customers repair Comcast products and equipment from Comcast call center using enterprise computer software and systems.

Selling and upselling Comcast products and equipment by using advanced product knowledge and sales techniques.

Meeting daily and weekly metrics including repairs, sales and time management.

Documenting each customer interaction by notating account information including the escalation of system issues, software developments and equipment requirements.

Ricoh, Philadelphia, PA Nov. 2014- October, 2015

Position Held: Senior Field Service Representative

Assigned to various sites throughout the Philadelphia region specializing in legal document reproduction.

Responsible for downloading, scanning, and duplicating documents. Responsible for quality control of reproduced documents

Ricoh/ Eckert Seamans, LLP, Wilmington, DE Feb. 2013-Nov. 2014

Position Held: Site Supervisor

Supervise the records management department.

Assist the Eckert Seamans IT department in installing and maintaining computer software and hardware. Produce, scan and archived large volumes of legal documents as per the clients' requests.

Assist with the daily logistics and operational aspects of the firm.

Ensure timely service for setting up the audio/visual equipment for video conferences.

Responsible for submission of monthly management reports.

Responsible for installing and maintaining video conference equipment.

Retrieve, sort and deliver all accountable packages and interoffice mail throughout the firm.

Responsible for ordering, maintaining and distributing office supplies and pantry items.

Provide increased client loyalty and retention through personal interaction and taking ownership of the clients' issues to ensure positive resolutions.

Ricoh, Philadelphia, PA May 2012- Feb. 2013

Position Held: Senior Field Service Representative

Assigned to various sites throughout the Philadelphia region specializing in legal document reproduction.

Responsible for downloading, scanning, and duplicating documents. Responsible for quality control of reproduced documents.

Ricoh/St. Joseph’s University, Philadelphia, PA March 2008 – May 2012

Position Held: Senior Customer Service Operator/Acting Supervisor

Responsible for completing and submitting monthly financial reports.

Responsible for assigning duties and task to staff members.

Served as liaison between my company and the St. Joseph’s University administrative staff in order to reconcile mail and package delivery issues.

Responsible for retrieving, sorting and delivering USPS and interoffice mail throughout the university community.

Responsible for financial transactions including the selling of USPS and UPS products.

Responsible for reconciling the end of day financial transactions of the mail center.

Ricoh/Upper Moreland School District, Willow Grove, PA July 2007 - March 2008

Position Held: Lead Copy Operator

Operated, maintained and performed preventive maintenance on 24 high volume copy machines.

Supervised employee and ensured the consistency of copy quality and output.

Served as liaison between Ricoh and the Upper Moreland School District contact person for all copy center concerns.

Responsible for ordering, restocking, and installing copy center supplies.

Reproduced high volumes of education related documents including tests, take home and in-class assignments.

IKON/ Bryn Mawr Rehabilitation Hospital, Malvern, PA August 2005 - January 2007

Position Held: Assistant Site Manager

Managed high volume copy center, trained and supervised several employees.

Systematically increased office organization and efficiency by creating and implementing procedures for the copy center, including creating Excel spread sheets for ordering and tracking the usage of copy center supplies.

Reproduced high volumes of medical documents and forms.

Ordered, restocked and distributed copy center inventory including badges, chart labels, and informational signs.

Responsible for monthly usage reports for 27 high volume copy machines.

EDUCATION

Chestnut Hill College

B.S. Business Communication December, 2012

Community College of Philadelphia

A.A. Liberal Arts July, 2010

Extensive experience with computer software including but not limited to Microsoft Outlook Suite: Excel, Microsoft Word and PowerPoint; Offsite Data Management.

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